Firestone Complete Auto Care

These people will literally charge u $ 500 for a $ 50 job!!! I was told I would have to pay hundreds for a tail light because according to themI needed the whole assembly kit!!! left and found the same part at a junk yard for$ 60 and put it on myself!!! Just cuz Im a woman that doesnt make me STUPID!!!

So, in keeping with my series of rational decisions that end up being adventures, someone tried to steal the hubcap off a 2015 Hyundai Accent I rented for a weekend. I reported it to the rental place and because I am often more thrifty than wise, I told them I had declined the full coverage and that my insurance only covered collision damage. They ok’d me repairing it myself so I called what felt like every dealership in the metroplex and when I finally found the correct one, I called back to the rental place to make sure it was all ok, they let me know that LOLWHOOPS, I could ONLY purchase the hubcap and services through Firestone.
Well, long story short, this was the only Firestone I called that not only dealt with my frantic calls for an estimate with professionalism and kindness, but they got the part, kept me updated on its arrival, and got me in and out smoothly.
Cecilia and this crew have received some sort of knighthood in my mind. So so pleased. Would recommend.

I highly discourage using firestone for your tire needs. I had a tire that was under their warrant it had 8/​32nds of wear which meant only 3/​32nds was used and 6/​32nds of remaining tire life. If your good at math you know that is 2/​3rds of remaining use on the tire. I had a flat due to a nail in the center of the tread, a repair that was covered and only required a plug or patch. Instead of repairing the tire, they claimed that they could not repair it and keep the warranty on the tire due to the wear on the side walls. To be honest, I did drive the car with a flat tire about a block before I noticed it and put the donut on, but the wear on the side wall had not even scraped their firestone name off of the tire. It was pretty clear that they were looking for any reason not to honor the warranty. Next they told me the replacement cost on the tire would be $ 45. This tire costs $ 66 dollars brand new. When I inquired about the tire tread wear and discovered the price discrepancy, I asked them why I was being charged for ²⁄₃ tread wear when the tire only had one third used. Turns out they were giving me only 39% of remaining tire use for the tire under «warranty» and charging me for a new warranty for the new tire that was replacing the «old» tire that was «supposedly under warranty.» In almost every other business I can think of a warranty replaces the old product with maybe a charge for wear or service technician and honors the original warranty on the service and new product part (s) without requiring the customer to purchase a new warranty. So all in all I paid $ 28 dollars for my two warranties (15.50+12.50) and $ 26 for a new tire. That means my original $ 15 warranty saved me $ 25. $ 66(for a new tire)-$ 41 warranty tire replacement and original warrant cost)=$ 25 saved. Then to continue to get coverage on a tire that had an estimated 50,000 miles of use, I had to repurchase the warranty on the replacement tire ($ 25-​$ 13=$ 12 of savings) Firestone does not care about offering good service. They care about covering their liability risk (aka asses) and scamming money out of people unnecessarily. Assuming these tires actually last past half life, I will not be going back with Firestone. I wrote a note to myself on the warranty to guaranty it.
P. s. After emails from corporate due to this post, I realized that the shop didn’t even replace my tire with one of equal rating. My original tire was a 70,000 mile tire. They put on one with a 50,000 mile rating, and charged me as if I was getting additional miles by purchasing a newer tire when actually, by the mileage on both invoices, I was losing roughly 2,000 miles since I had only 18,000 miles on the tire that «could not safely be repaired.» Corporate was unable to find my invoice number when I gave it to them. I sent two additional emails to corporate with photos of the invoice and pictures of the tire’s wear.
P. S.S.
The employee from corporate was very helpful and diligent in reviewing the issues I had with the service. Although there seemed to be a hiccup in finding the invoice by its number, upon review, I was reimbursed and got the proper tire put on free of charge at a different location. I upgraded my rating to two because of how corporate responded in the midst of my poor experience.