I wish my kids’ other music tutors were as methodical and encouraging as Heidi. She starts by figuring out skill level using good materials, and proceeds in a structured fashion towards ever more challenging pieces for my son to increase his proficiency. My son is also a bit 13ish, and can sometimes forget practice or materials. She handles his lack of preparation with kindness and patience, and his work habits are gradually improving. She helps him remember what to practice with a google spreadsheet, so he always knows what he should be doing. It’s worth noting that online lessons require some technical proficiency from the instructor. Heidi excels even that by embracing technology, such as using online sheet music and recorded practice sessions, to help all learning types(audio, visual, and kin esthetic/sensory) succeed. I wish I could clone her, and she should charge more!