Luck Optical

I’ve been coming here for 4 years. Super friendly staff. Informative doctors and quick service.

This place is excellent. Their customer service and value are exceptional. We have been going there for years, and Mike Anderson always treats us wonderfully.
We would recommend them to everyone we know!

First time visit… the 4 of us (hubby, myself and 2 daughters) went on a Saturday midmorning. They were busy and we had to sit outside but only long enough to fill out our paperwork. Within 5 mins of turning it in, we were all called back in 2s. Exams went quickly but were thorough. Staff was friendly with the exception of the person who does the initial eye exams. Not very communicative and I had to ask her a question several times before she would answer me. Not a talker, I guess. Dunno.
They normally have glasses ready the same day but due to our insurance (VSP), they had to send them out and said it will take 7 – 10 days. Not their fault. Supposedly its a new thing with VSP. The only thing that took long was the checkout. They were very busy. Seems like a lot of negative feedbacks but it wasn’t all that bad. Would go again. 2÷27÷2016.

You wait to get the pre-​screen/​glaucoma testing, etc. Then you get to go sit and wait again for the doctor to see you.
Appointment times seem arbitrary. The doctor finally saw me an hour after my scheduled time.
Pro tip: you have to ASK for a copy of your prescription. Which I find totally bizarre.
Also, make sure they give you your contact samples. The lady seemed to keep forgetting this step and had to chase me down to give them to me. I’m glad she remembered while I was still there though.
It feels like a huge, unorganized eye factory plucked out of the 1980’s and I plan on avoiding it forever.
HOWEVER– The staff and doctor were fine and friendly enough. So there’s that.

After reading the poor reviews, I was expecting crappy attitudes and service. I could not be more satisfied with every aspect of our visit. The friendly attitudes, the smiles, the helpful assistance, the no pressure approach, the prices, the speed… all of it exceeded what I was expecting. Great job, Luck Optical.

I can understand why the reviews are mixed, but I’ve have good experiences. Most recently I arrived early, had no wait, and all the staff was helpful. I got out with a new prescription within an hour and twenty minutes, and the glasses were ready later that day. Generally the wait is longer but that’s because they are popular.

I also would give zero stars if possible.
I have never been treated with such disrespect before.
I was called back to their insurance office and was told that they forgot to charge my contact fitting last year and that I needed to pay it. I asked if I could have it billed to me, it was an extra $ 50 I didn’t come prepared to pay. (It’s not my fault they forgot to charge me last year) The lady said that was fine, she said «we would prefer that you pay but we can’t force you to.» So I was like fine, I’ll pay today’s copay and today’s contact fitting and have last years billed to me and pay at a later date.
I was told to go back to the waiting room and then had my exam done. When I went into the «contact room» I was given contacts and then was told my total was last years fee, this years and my copay. So I told the girl what the insurance lady had told me and asked to speak with her. She said I couldn’t speak with her because they had already talked to the office manager and the manager said I couldn’t leave without paying in full. I was so appalled by how rude she was I almost cried!
What happened to the «we can’t force you to pay it?!» Then the girl said «well you can just pay today’s but you won’t be able to order contacts until you pay the other fee and you have to take the trial contacts out, you can’t leave with anything» SERIOUSLY?! The trial contacts that have been in my eyes and you will probably just throw away, you’re going to make me take them out. Wow! I paid the balance in full and left as fast as I could. NEVER to return again!
Save yourself the trouble and go anywhere but her!

I have been going to luck optical for over 7 years I have never had any problems up until my last visit last year granted the customer service was never good but you get what you pay for. Last year for my 2014 visit my doctor prescribed a new type of contact I was very weary of those contacts since I don’t like change I took his suggestion and I ordered one box for each eye that lasted for 3 months when I called to get more contacts I was told I had to order the exact same contacts or have a new eye exam. I specifically remember asking the doctor if I did not like these contacts if I could change back the contacts that I ordered previously the last 6 years Acuvue 2 $ 16.99 a box the new contacts we’re a little over $ 60 a box and not worth it very uncomfortable moved in my eyes scratch my eyes and my vision didn’t get better with these, I absolutely hated them but instead of giving luck optical the satisfaction of ordering my contacts through them I didn’t get a new eye exam I just went through 1 800 contacts to order my contacts I will never do business with luck optical again. Why would I have 2 eye exams and 3 months that’s just ridiculous. The worst part of luck optical is when I ask them for my prescription so I can order through 1 800 contacts I was told I could not have my prescription and after 30 minutes of arguing with the rudest receptionist I’ve ever met I actually had to get an attorney that I work with on the phone within minutes I had my prescription faxed over. It’s my prescription and I can get it whenever I want it! Learn the laws luck optical now the reason for me writing this review is to let everybody know about Americas best its off hulen and I’m pretty much the same distance that anybody would travel to the camp Bowie location they’re actually cheaper they have a better selection of glasses and their contact exam is $ 20 cheaper don’t get beat down by luck optical its not worth it you may think the price is great but it is a horrible experience with customer service at luck. The best advice for luck optical is be loyal to the customers and clients who are loyal to you. you’re not the only eye doctors in this town.

I disagree with all of the negative reviews on here. Some people just like to complain and those that are happy satisfied customers just go on their merry way. Not me. After reading all of the negative reviews I feel the need to defend a good, long established and local business. I have been coming to Luck for my vision needs for 10 years now and have nothing but good things to say about them. The staff are all very professional, friendly and engaging in my opinion. This is a high volume business and their processes are streamlined to get you in and out in a hurry. The quality of their products is unsurpassed and I found the fact that you are allowed the freedom to choose your frames without being pressured a positive. Assistance is there if you need it. If you can’t make decisions easily by yourself bring someone with you to be your fashion consultant then you can always blame them for your poor choice in eyewear later. This is a quality establishment and deserves to be recognized as such.

The only reason I would wish for this place to stay in business is to prevent spreading the employees out among other places I might take my business. I spent 2 hours in here tonight while my aunt looked for a different pair of glasses than the ones she purchased last week.
After an hour and a half of looking at 500 pairs of glasses without once being asked if we needed any help by one of the (no joking) 10 staff members in hot competition for the most useless person on a payroll, we finally got someone to accidentally help us after bumping in to her.
As it turned out, it was the same girl that sent my aunt home with a pair of glasses she didn’t really care for in the first place. Her response to my aunt saying, «I don’t really like these after all, I’m just not comfortable in them, they’re not really me» was, «well these are hot right now, these are what everyone is wearing, they’re really cute and trendy». Once it was obvious that her fashion expertise wasn’t enough to convince my aunt of her purchase, she made it abundantly clear that she thought we were clueless.
But hey, if you’re on a budget and looking for fashion advice AND glasses, well go on down to Luck Optical and accidentally bump into a staff member.
After we sat down at the counter, the girl was a little friendlier but definitely one ice cube short of being cold and insincere. Her input was forced and pointless but was at least garnished with a microscopic grain of experience. We even got to see the lovely gentleman whose face is on the Unilocal page, but I guess being the owner of such a fine establishment, a simple «hello, how are you ladies this evening» was just a notch below his pay grade.
When my prescription needs to be filled, I will have my aunt to thank for nipping this option in the bud; I’d rather tape two magnifying glasses together with a couple of forks than give this place my money.

I see all the negative reviews and it makes me so sad. My family and I have been coming here for years… We have always been satisfied with their products and staff. Their prices are by far the cheapest and their doctors and staff are always so helpful and kind!

I read all the bad reviews of this place and as usual I made my own decision. The exam was quick especially for a Saturday full of walk-​ins (myself included) and the doctor was very helpful with the few questions I had. I am very indecisive at times and picking the frames was a chore but the help I was given was awesome. Don’t let the crappy experiences of a few make your choice for you. Average out the reviews. Look at the common good and bad then make your own choice. I will return to Luck when needed. I’m sure there will be bad experiences over the course of time since no company is perfect but my first visit was very very good. I know the Luck owners read these reviews so thank you all.

Would give negative stars if I could! I’m brand new to vision lose & have NO clue how it all works so I decided to go here for my vision tests & rx. I’ve always had perfect vision so bear in mind that I expressed this over & over & had to keep asking them «what do you recommend? I have no knowledge» so they gave me. Rx for bifocals & soft contacts. They told me a years worth of contacts is cheaper than buying by the month…2 months into my rx & the vision contact is all blurry! Come to find out that it is Normal to continue losing your vision this rapidly in the beginning! Why? Why? Why? Did they suggest I buy a yrs worth & why did they not share this knowledge with me??? The hr long wait didn’t bother me near as much as I CANT SEE! Now I will have to come out of pocket for more contacts & more vision tests! Good luck!

Uhhhh. I really have a love hate relationship for this place. You cannot beat the prices here but their customer service is pretty terrible. All the girls you work there are rude as can be with terrible attitudes. They have zero knowledge of anything eye related or even front desk related. Might I add this too, when you go to Luck set aside at LEAST 3 hours to be there. Quickness is not a priority at all.
Now the doctors them self are very nice and helpful. I think that might be the only good thing I have to say.
To sum it up, if you do not mind rudeness, you are not in a rush and you don’t have a lot of money to spend on your glasses or contacts Luck is the place for you. If you have a problem with any of the above mentioned «issues» I suggest you take your time and money elsewhere.

I’ve been coming to Luck Optical since I was 5 and let’s ignore my age at the moment but I’m old enough to have a 10year old so I can assure you my review is based on a true experience, based on a majority of my visits. First off, don’t expect any trip you make to LO be a quick one. Expect all day, even male time to get lunch if your getting their «well known 149.99 package deal». You’ll be ignored for a steady 5 minutes by a young girl dressed as an insane asylum nurse until she’s done gossiping. Then they will ask you to read a chart, which your clearly going to suck at without your glasses /​contacts. No worries though, the employee will question your judgement on your eyes. Almost making fun of the fact you can’t see. After she «test» your eyes with various machines to only insult your vision while making herself feel better you’ll head back into the waiting room. Typically 30 minutes later you will be directed to go in a room with a business dressed man. Yes, this is the optometrist! Good luck being introduced or getting questions answered by him. Your bothering him even by just being there. So don’t insult him by asking questions about eyes. Yes, this is true. Has been for over 20 years in my experience. So 3 minutes goes by with the doc and they shew you to the contact lens room. As you sit there you’ll get to hear all sorts of interesting gossip stories.

Luck Optical is great! The eye doctor was friendly and experienced. I was treated well and was happy with my visit. They also have a really BIG selection of glasses– lots to choose from!

I am so thankful for Luck Optical! The new contacts that the Doctor prescribed me have changed me life. After walking in and being seen very quickly by staff, I met with the doctor. I expressed how dry my eyes were and how much contacts hurt my eyes by the time I get off work. He suggested Dailies Total 1. I cannot express the happiness I feel. I have worn contacts for 17 years. It’s the first time in my life I don’t think about them. I don’t feel them when they are in my eyes. I loved that I can walk in anytime and be seen, no appointment necessary. Everyone was very nice to me. I will be back.

I would give Luck Optical NO STARS if I could.
I’ve lived in Fort Worth all of my life and I’ve been into Luck Optical a few times over a 16 year period. Through different times, turn-​arounds, new managers and let me tell you… THE ATMOSPHERE OF RUDENESS AND SMUG LOOKS/​REMARKS REMAINS THE SAME THROUGH THE YEARS. No matter who works there they are ALL conditioned (i guess) to treat ALL customers/​patients so rudely! I don’t get it! Do they not want to have great word-​of-​mouth going around promoting their kind, knowledgeable staff? They would rather let their staff talk however they want and say condescending marks towards possible customers? RIDICULOUS!!! And why are ALL 14 one-​star reviews «filtered»?! Sounds like someone is trying to hide how bad this place really is…
The ONLY thing worth going here for is the cheap prices. If that is the most important thing to you then be prepare to get pissed off for the way you are treated here.

UPDATE:
I called to verify the prescription as I could not read the optometrists handwriting at all. They asked why I needed it and I advised I was ordering a new pair of glasses. They gave me the information, which seemed backwards to me. I asked twice to verify which details were the left eye and which were the right. I even wrote it all out and labeled it left and right to be sure I had it correct.
Of course when I received my glasses they were backwards. If I wore them upside down I could see. This place SUUUUUUCKS. Luckily the place I ordered from was really nice about it and is even paying the return shipping. DO NOT USE LUCK OPTICAL! They are so ignorant they can’t read their own writing or are so mean they purposely screw you over. Either way… NOT someone you want to deal with.

The good thing about Luck Optical (Camp Bowie location) is that they have 5 optometrists working and can take walk-​ins. However, there are many negatives here. I am a retired AOA paraoptometric and this office made me want to scream and run out .
The doctor seems capable enough (if she was, indeed, an optometrist.; she introduced herself as «Dr.» but, oddly, she was not the person who signed my prescription.)
My main complaint is with the staff. Not one assistant greeted me or introduced herself. There were several times when I was left to wander through the office by myself.
The staff is oddly uninvolved with the patients. There’s no patient care, no explanation of procedure, no energy, no personality. I didn’t see ONE employee smile the entire THREE HOURS I was there
Three different assistants did my pre-​testing, and not one of them read my chart before the testing. Why do they even ask for health information if they aren’t going to use it?
Only one assistant disinfected the chin/​head rest before asking me to put my face in the instrument. One didn’t seem to know how to use the auto-refractor…positioned me so high I practically had to stand!
Two other patients were in the contact lens training room learning how to insert and remove their lenses. One lady was having a terrible time with it, but the contact lens tech was more interested in the computer than the patients.
She told me how much my lenses were and that they would call me when they came in and then turned away. I had to ask her where I could get my glasses and she replied, «Oh, down the hall.» So there I was again, wandering around the office by myself, carrying my own chart.
No one set me up for a follow-​up appointment to check the fit of the contacts, (no measurements were taken… they relied on information from my empty box) no one offered to show me frames, discuss my particular lens needs… nothing.
I tried Luck Optical because they have their own lab and so I thought they’d be on top of their game. They have a certified optician somewhere in the building (saw his card on the counter), but the «opticians» in the dispensary seemed to be of the same opto-​droid mentality of the optometric assistants.
And what’s the deal with not giving you your glasses prescription? I had to ask for mine and then had to wait until they could get it together. Every patient should receive their written prescription without having to ask for it.
.Without doubt, Luck Optical is the strangest office I’ve ever been in. .and I’ve been in quite a few; I started working in optometry in ’78.
If you want good, professional… personal… care, don’t go to Luck. They need a good practice manager.