MEADOWBROOK PHARMACY

Terrible customer service! My mom called in a refill on a Tuesday morning, and when she went to pick it up Wed afternoon, she waited ten minutes to even get acknowledged. She was the only customer at the pharmacy. They didn’t have her prescription ready, and said they were waiting on the doctor to reply. My mom went home and called the doctor, who promptly sent the confirmation. So she called Meadowbrook Pharmacy back and they said they were still waiting. When she asked the pharmacist to call the doctor and talk to a human, rather than a fax machine, he HUNG UP ON HER. Seriously… WHO DOES THAT!!! She waited 10 minutes, called back, and only then did they inform her they don’t even have the medicine in stock. My mom needs this medicine to breathe, and going without it is not an option. I miss the days of Randol Mill Pharmacy across the street. They were nice, and they had their crap together. Meadowbrook Pharmacy is a waste of time and a major headache. They lost a long-​time customer who spends a lot of money each month on prescriptions! Goodbye, Meadowbrook Pharmacy… Hello, CVS!!!

Worst service every from the pharmacists to the staff that works for him. If you complain the service just gets worst not better. If you or your doctor call in a prescription or refill on a Friday and they don’t have it, you won’t know you can’t get until Monday when you arrive at the pharmacy on Friday. I wouldn’t use this pharmacy again if someone paid me… Bad Business!!!#

This is one of the few pharmacies that do compounds. We have used them for years. Always fast, courteous, and correct on the prescriptions. Highly recommend.

This place has unbelievably bad customer service. They used to be really great, and my family likes to support small businesses, which is why we started filling our medicines here. Now I can’t understand why we’ve kept coming. Or how they’ve stayed in business this long.
Rather than give a bunch of anecdotal experience, I’ll just list some of their negative points.
1) We will drop off prescriptions, and when we come to pick them up we are informed they are out of stock of that med… no phone call to let us know so we can take the script elsewhere, no checking when we drop it off.
2) When we call for refills, they tell us they are faxing a request to the doctor… we call in several days ahead to give our doc time to approve the refill. Then when we call to check, they say the doc never responded. A call to my doctor reveals that no request was ever received.
3) If requesting a refill on more than one med, they will only fax a request for one of the meds, then there is a delay getting the other ones filled.
4) Staff is rude and unhelpful. There is one girl, a CPhT (pharmacy tech) who is somewhat helpful and nice, but EVERYONE else is soooo rude.
5) Meds are more expensive than other pharmacies. Staff act offended if you ask how much a medication is (we pay out of a HSA that has limited funds, so prices are important to us). They will sometimes refuse to give the price, saying they can’t look it up and will have to call me with that info… then not call.
6) Complaints, no matter how valid or nicely put, are received with hostility.
I can’t believe we have stayed as customers for so long. My family believes very strongly in supporting small businesses, and I guess we just kept thinking we were being overly critical or that they would improve, and we didn’t want to switch to CVS or Walmart (the only other options in our neighborhood.
Today we experienced #2, and it was pretty much the last straw. Fortunately, we are about to move to Euless, so hopefully we can find a new small pharmacy to support. Until then, we won’t be coming back to this joke of a pharmacy.