Nix Door & Hardware

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This was the most unbelievable, frustrating company I have ever dealt with. After spending over 10k with them the owner refused to ever speak to me to solve any issues. They missed a bldg code for the fireplace venting which was clearly on my plan then without asking decided to vent it on the front of my house next to my front door. (Ugly metal pipe) they acknowledged their mistake and said they would pay for the damage. Then with no forewarning charged me a ridiculous amount extra for the piping. When I confronted the owner she emailed me an adjusted bill where she now DOUBLED the cost of the pipe and then subtracted what she would pay for the roof repair. (less than it cost) When I had a problem with it creating soot and flashing back the manufacturer advised that it be looked at. She refused to stand behind her work in any way even though it had been just installed. worse yet, they expected payment in full before they were done and started the process to file a lien affidavit on our home to stop our closing. Wish I had check the other reviews of others with similar experiences.

Great knowledge here, large inventory, and best of all… great customer service!