Plato’s Closet

Whew, I was very overwhelmed by how many clothes they have in this store. The racks are very close together so it’s hard to squeeze by others in the same aisle. Also the racks were packed tightly so it’s hard to move items on the rack and get a good look at them.
I do want to say that the staff was pretty friendly which I appreciate. This particular store is just a little unorganized in my opinion.

Where do I begin? I went there yesterday to sale some clothes and the two associates, I encountered, were friendly yet unprofessional. They’re very unorganized. I was told it would be an hour and a half wait, so I left my items and ran some errands. I had to call back and ask about my offer, after hours, and asked if I could pick it up the next day because it had taken so long. I wouldn’t have time to pick it up before I had to be at work. The girl, on the phone, said no and just handed the phone to another associate (who I had to explain everything to again) and he said it was fine, this one time.
This morning I go in, soon after opening, and waited at the sale counter for about 2 mins before the girl, behind the counter who’s name badge said Jack, finally greeted me (in an annoyed manner). I told her I was picking up the offer and items I had left the night before and she acted like she didn’t know what I was talking about. Then she yells out, «Oh, I have your buys. Get in line and someone can help you» Apparently I’m not up on «plato’s closet lingo» and it’s called buys. So I walk over to the other counter and dealt with a nice girl and received a decent offer, which I took, and she made my transaction pleasant. On my way out, as I walked past Jack, I told her thank you. She gave me an ugly look and said nothing to me.
I will not be back and will advise everyone not to go to this location. I will gladly drive, a few extra miles, for decent customer service.

Dirty and pricey! Not at all like other Plato’s Closets I have been in. So disappointing!

Their prices have sky rocketed! They buy broken and scraped up stuff and try to sell it for the same price you could buy it for new at rue 21 or forever 21 in the mall! Get it together people, resale shop… Quit getting greedy!

Dear angry platos closet customers,
Id like to start off by saying when your clothes arent accepted, theres a reason. Its not that the employee doesnt like you, no. Just because your clothing is «name brand» and its over $ 500 worth of clothing, doesnt mean its something platos can accept. Sorry, they wont take your 4 year old american eagle shirt. Sorry they wont take your $ 200 leather jacket that looks like something grandpa wears. They buy CURRENT clothing and styles for TEENS that dont smell like smoke, bo, and or pit stains. So go get a job if you need the money so bad that youre willing to get on Unilocal and complain about a process you know nothing about. They sort through clothes all day everyday. ITS THERE JOB! Im pretty sure they know what they are doing. As far as the messy store? Why dont you come in on a saturday afternoon and see how busy it is in there. Sorry Platos doesnt have time to make their used clothing shop look like a macys. That «rude» employee youre talking about, chances are they just had a customer yelling at them for not taking their high end stuff from 2001. Sorry they werent jumping for joy to assist you. Dont be so quick to judge people.

Some things are way over priced. I havent brought anything in to sell, so i dont know how that works. They are organized by color and size which I like. Plenty of dressing rooms. Sometimes the quality of some things are not the greatest. But I find a diversity of styles all the time when I go. The staff I haven’t interacted with much so I couldn’t say.

Update 2÷14÷2015: I still like this place. I continue to find great finds here. My last purchase was a well-​fitted plaid button down for $ 3, a gorgeous high quality cream sweater by a brand only found at Nordstrom for a mere $ 10, and a simple white lacy t shirt by Zara. I saw some really cute and well taken care of JCrew flats the other day but they weren’t my size so hopefully someone else will take them. I don’t always find something so you have to be persistent and realistic like you would at any second hand store, but you’ll be happy when you find a great buy.

I have shopped at this store several times and have been very unhappy every time. I went because I was with my daughter every time. I love designer clothing but did not find many in this store. Most of the cloths are old and falling apart and I don’t understand why? Because while sitting up front I seen so many designer and beautiful cloths come into this store that they would not bye, I was shocked at what they actually did buy, it was junk ! My two daughters also brought cloths to sale, new and beautiful in style cloths but they did not buy any and they tried to sell quite a few .all I can say is they need a total review of the way they do buisness and hire new people. Also my friends niece worked there and they treated her like a dog. She also told me that they were horrible to customers. Needless to say she quit soon after she started.

I don’t like doing bad reviews but sometimes people… Mess up. Not good customer service. DONT BRING YOUR CLOTHES TO SELL. They won’t buy anything. We had 5 people before us that they did not take one item. We brought in 3 bags of clothes and they did not take even one item! We had Express, American Eagle, Holister, Charlotte Russe, Forever 21, Victoria secret, etc… Nothing!

I don’t think it’s as bad as people say. Sorry guys, but this is a fancy thrift store. If you expect great service and respect, don’t shop here. They have a ton of people working and consistently organizing the store. They have a ton of clothing and its pretty decently priced. They could use more help on the register so the lines would move faster.

This store location is horrible. Walked in with my girlfriend. They greeted her 3 mins later and briefly told her to put her clothes in a bin. After they had mocked her when she said «hello». When we walked back in we stood there for about 5 mins. while the employees were walking by purposely ignoring us. Horrible experience, customer service, and bad attitudes.

I only gave it 2 stars bc I occasionally will find a cute dress or pair of shoes. The staff however have poor customer service skills and the clothes, for the most part, are out of date. Kind of feels like this location is stuck in the early 2000’s. The purses are tacky, the accessories are very costume-​y and majority of the space is filled with jeans now.

OMG, what a bunch of disinterested lazy girls are working at this store!
Me and my friends brought 3 big boxes of almost new brand name clothes to sell to them.
While waiting for them to look at the clothes to get an estimate price, we checked out the other things in store. One of my friends sat down across the counter and didn’t feel like walking around. Since he already wanted to leave, he kept an eye on the boxes hoping they would go through them ASAP so we could leave. After not calling us for 20 — 25 minutes, we finally ask them if they were done. They said they were already done for a long time but never called us.
We picked a few items that we wanted to buy so they asked us if they could ring them up first. After we paid, they said that from the 3 boxes and over 50 pieces of clothes, there was nothing they could buy! Now here’s the funny thing, my friend that kept looking at the boxes noticed that they never left the floor, they never went through our clothes!!! Shame on the lazy girls there. They also don’t have any manners. We tried on a couple different clothes and they opened the fitting room a couple times without saying a word. Even though they saw us waiting there, they kept on putting clothes up for a couple minutes before they helped us. Never a word, just opening the fitting room door and that’s it. Time for another job ladies, y’all must hate working there and we won’t ever step a foot in store there to see a bunch of cranky faces, adiós!

This was my first time here and I actually went twice today, once by myself and once to drag a friend. The girls behind the counter spoke both times as I entered and welcomed me. The clothes here are basically for the younger crowd, as indicated on their sign. I didn’t really see much for women over a size medium. The sizes are hard to determine just by the ends of the racks because they are not clearly marked. They did have cute shoes of all styles and many purses. I found that the male section had a more diverse range of sizes. I bought my son a pair of jeans on the second trip. Their return policy is 7 days with the tags still on and the original receipt. I won’t go back to look for myself but will take my son to see what he can find.

I have been a shopper at Plato’s Closet for years and I don’t understand their «business tactic» of driving away customers by acting rude and stuck-​up toward us when we try selling our gently used, name-​brand clothing… The «buyer» was so snotty toward me, I will never return to another Plato’s Closet again. Even though I wasn’t given any explanation as to why she didn’t want the clothes I was trying to sell, I was okay with that because there were plenty of high-​grade items in there that I can sell at Buffalo Exchange or online for much more money than I’m sure they would have given me anyways. What I did have a problem with was that, while I was very courteous about the fact that I was standing there waiting to be noticed for about 10 minutes, the girl finally came over and displayed a visible sneer and condescending tone toward me for absolutely no reason. I know that most of Plato’s Closet buyers are like this though and it is so unnecessary and a really unintelligent way to conduct a business. I’ll be sure to encourage my friends, family, and everyone in my social network to never shop at this particular store chain.