Smith Monitoring

Free means zero dollars. Not $ 200, or an extra $ 7.05 per month. Free means zero dollars. Smith Monitoring does not understand this, and then gets very rude when I point out that offering FREE installation and then charging me an extra $ 7.05 per month is most definitely not free.

We had a really good experience with Smith Monitoring. We called in and got a fair proposal and they came out the next day to install our system. The installation person was friendly and helpful. We are glad we went with them and think you will be too.
However, when they come to install your system they will offer you a free remote if you go to a website and fill out a «survey» which is really links to Unilocal and google plus to offer reviews. Offering a freebie in exchange for a review is a violation of the Unilocal Terms of Service and is deceitful to those wanting to learn about a company. The point of Unilocal is for consumers to give an honest opinion to help others make a good decision and a company is prohibited from influencing that. And obviously, no one is going to leave a negative review with the guy still in your house… that’s super awkward.
Anyways, I still say that they do fine work and we are very pleased with our security system. Our three stars is only because of the «survey».

Poor quality equipment. Poor service. Not reliable. Think long and hard before signing a three year contract. I hope you conclude that you are not interested. This company has made me regret my decision and I will never again sign up for home security. There is no entity that holds this company accountable for the service they provide. Regardless of how awful their service or equipment is, they can always hold that contract over your head and force you to keep paying.