Tilden Car Care Center

I used to like coming here. I would get straight forward service at a decent price. Now I feel betrayed because the last time I took my car into the shop for a simple oil changed they wanted $ 245 to replace the oil pan gasket, I declined. now flash forward 3 months from now and I needed a new oil change so I took it to a different shop and asked them the check and see if the oil gasket pan needed to be replaced. The new shop checked it over and said that nothing needed to replaced on my car.
Tilden will no longer be receiving my service due to their intent on scamming me into work that DID NOT need to be done to my car. That’s a low blow and I am disappointed in their business ethics after having trusted them for so long.
For future customers: Avoid this place, they are not honest and they are always trying to find ways to squeeze some money out of you.

DO NOT GO HERE!!! I’d give it zero but Unilocal doesn’t have that as an option. I have a 2009 Chevy Cobalt and took it there to have it serviced and will NEVER do it again, I don’t care if they do have the cheapest oil change in town. I had my front breaks changed, the rotors turned, tires rotated, a transmission flush and fill, coolant flush and fill, cabin air filter changed, air filter changed, and they replaced the washer fluid sprayer totaling $ 476 (and some change). However I had to take it back 4 days later because it was still shaking and there were big spots on my driveway where my transmission fluid had leaked. They looked at it and said those spots were «residual leakage» from where they put the dye to see where, if any, the leaks were and that it would go away. I told them I still wanted them to take a look because my car WAS NOT leaking prior to them servicing it. Also was supposed to get a ride home but no one ever came. After they looked at it they said they re-​tightened all the bolts but that there was still a minor leak. I took it to Pep Boys because they said my tires may need to be balanced because it was still shaking. I asked Pep Boys to look at it and they said I was missing a bolt in the trans pan, so I immediately to it back to Tilden’s. They put it on the lift and told me to come look at it to see there were no bolts missing. I asked how I should know they didn’t put one in and then ask me to come look at it. Robert Jordan’s (General Manager) response — I wouldn’t lie to you. He said they’d fix it, I left there @ around 230pm today (⁸⁄₁₀) and didn’t hear from them until I called them around 520pm. I asked when my car would be ready and Robert’s response was a very casual, it might not be ready today. I said no it WILL be ready by the time you close. At this point I was irritated and yes I did start to get a little loud but never used any curse words but he claimed I was being abusive and obscene and started threatening me. At that point I said in the most polite way possible, when may I pickup my car. He said 6. Needless to say Mortiz Chevy is now in possession of my vehicle where CERTIFIED mechanics can take a look and make sure there’s no lasting damage!!! Again, I can not stress this enough — DO NOT BRING YOUR CAR HERE UNLESS YOU WANT IT BROKEN NOT FIXED!!!

My recent experience with Tildens was horrible… so I take my wife’s car due to AC issues. I usually drop it off and they call me once its done. I was told that the compressor was bad and was quoted $ 1300 to get it replace. They got it replaced and they called me for pickup, I picked up the car and the battery was dead. The lady at the front desk came out with a device and tested the battery and she told us the battery was bad. My wife and I pay another $ 112.00 to replace the battery. I drove off with the vehicle and when I got home the same issue with the AC spraying the freon through the vents. I took it back to Tilden’s the next day and dropped it off but they could not get to it that day because the AC guy was busy that day, so I had to take the car home. I brought it back the following day and dropped it off. I went back to pick up after they called me and said it was fixed. I get to the shop and they tell me that they replaced a seal that got busted and that it was good now. I took the car home and the same issue with the AC so I called them and once again I had to drop it off the next day. The next day they checked the car again and called me only to tell me that I need the entire AC system replaced. I was quoted $ 4600 which is a rip off, so I asked the person that called me to give me a list of what they are replacing. He named all the parts to include the compressor, yes the brand new $ 1300 compressor they replaced. I questioned him about them charging me for the compresor again and he said «ooops you right, we replaced the compressor». At that point I felt like im being ripped off so I called my wife and she was extremely pissed because they assured us that the compressor would fix the issue. They brought the price down to $ 2900 after the comoressor issue was fixed. I told them that it was too pricey and that we needed a second opinion, and soon after I said second opinion they brought the price down to $ 2000 even. I found that weird for a shop to drop down so much and still decided to get a second opinion. I took the car to another mechanic and explained the situation and he literally told me that I got robbed. He was able to figure out the and only charge me $ 280. Pretty much a $ 2000 issue at Tildens turned out to be a bad alternator and the AC relay. I get a call a few days ago from Carla asking me about my customer satisfaction and I explained the entire situation to her and she says” I will make sure that the general manager gives you a call in reference to your dissatisfaction”…I am still waiting. Nothing refunded for over charging us to replace the compressor and definitely no apology. My wife and I will never take our vehicles to Tildens and I will make sure that my immediate circle doesnt either.

The young man on the register is very easy going and clear about informing you about your vehicle and these guys know exactly what their doing I got my A/​C replaced for my Mercedes s500 very good job, fast fix and the have the famous $ 15 oil change!

Excellent find! My uncle referred me to Tildens two years ago. They work hard and fast to make it happen!
Excellent find! My uncle referred me to Tildens two years ago. They work hard and fast to make it happen!

My husband called first to see if he could get the cooling system flushed, they said yes and that it would cost 69.99; well after sitting waiting for nearly an hour the «mechanic» comes out and said he took the water out of the radiator instead of flushing the air conditioner and if he wanted the coolant back in it would cost $ 149. What?! He didn’t even do the air conditioning system like he was supposed to! Forget it! On Monday my husband will just have to take the truck over to the dealership to get the work done! OMG! I hope more people start Unilocaling here in Fort Worth; this would have saved us a trip and time!

One Star is a stretch the POOR Service and Accountability was just unbelievable. The Store Manager is very cocky, Tod Jaggi, and if you question his analysis, he will have a very bad attitude with you. The owner Brad is no better, if you call him at 817−246−4100, he will tell you he can’t help you. I paid for an alignment and to have my tires changed and balanced, and I was totally ripped off the service was not done and I had to take my car to a Honda Dealer who felt empathetic to my situation and performed the services at no charge. Tilden Sucks, they really lack integrity and accountability.