Touchstone Imaging Southwest Fort Worth

2 stars only because the xray tech was sweet and extremely efficient otherwise I would have given just 1 star. This was my first visit here and I am not at all impressed. The front desk needs some major improvements. For one, the receptionist Laurie, at the front desk is loud and extremely brash. She talks to other employees about patients who SHE was unsatisfied with to where patients sitting in the waiting area could hear because of her loud voice. In particular, she also talked about a patient who was to arrive any minute that had not drank her prep and that she was late and they didn’t even have an authorization from her insurance yet. (the patients name was mentioned but I am not going to add it to this review out of respect). Also, the parking is off kilter. Only one handicap parking spot in the entire lot. Really? At a diagnostic facility no less. The other parking spots are facing the street and are at a slight incline which made it difficult for my elderly Mother to walk across the lot to the building.
Oh! I almost forgot, before I arrived I called to see if they could get the order from my doctors office because the one I had had expired and Touchstone was out of my way. And the person on the phone said «No, it’ll be better if you stop by there and pick it up yourself or you can call them to send to us» That right there should have been my warning sign! I couldn’t believe it. My mouth hit the floor! Thank you but no thank you Touchstone. My insurance money and I will be going to a facility that really wants my business. Good day Sir! I said, Good day!

Got a sonogram 1^st one they didn’t have paper for the machine so didn’t get pictures of my baby also wouldn’t let me know how far along I am just very informative.

Went early as instructed. Then waited over hour past my appointment time, then when I questioned why it was taking so long and other people kept coming and going, the receptionist copped an attitude and said «we do other things than what you’re here for…» all I was asking for was a little communication since I had already rescheduled my physical therapy appointment due to my wait and I had other things I had to get done. So after an hour and a half past my appointment and getting the run around, I left. I’m very disappointed because I really needed to get that test done.