Only came here to get a prescription filled and did not have a good experience. It’s been a week since I dropped off my prescriptions, and decided to stop by today to see if it was ready. Apparently my doctor did not put a dosage on one of my prescriptions, but the instead of alerting me to the issue, the staff just told me it wasn’t ready and I needed to call my doctor. I feel like they should have called me to let me know there was an issue instead of just sitting on it. Secondly, a separate prescription I had filled — I walked out, opened the bag and saw a different brand than I’m used to. I walked back inside and was rudely told that they were the same drugs, just different names. I said I didn’t want to switch, but I was dismissed by the lady working the counter because apparently they don’t stock the one that was actually on my order. Overall, a total headache to deal with them. I’m taking all of my prescriptions elsewhere from now on.
Leryn S.
Évaluation du lieu : 5 Dallas, TX
After being treated terrible at another store the ladies at this store were kind and got my issue sorted right out. They were polite and got my medicine out super quick and didn’t ask a bunch of questions when I chose to pay and not use my insurance. Who insists I use another generic medicine that makes me very ill. It’s sad when we can’t choose what’s best for our own health care. Thank you Walgreens!!!
Lauren S.
Évaluation du lieu : 2 Fort Worth, TX
CVS is so close to this place and much nicer. I only come here in a pinch! Unless it’s near Halloween. In October they have a ridiculous amount of awesome Halloween decorations. I go nuts. Love it! Be prepared to wait in line forever. They have 2 lanes, but they are hardly ever both open.
Forest T.
Évaluation du lieu : 1 Austin, TX
If you want to volunteer to babysit the pharmacists while they fill your script and file the insurance yourself this is the place for you. If you would like the pharmacists to do their jobs go anywhere else. If you must go here ask them for a Valium so you don’t have a stroke while dealing with them.
Jon G.
Évaluation du lieu : 4 Fort Worth, TX
great place i think the customer service is really good i have never been treated anything but professionally i don’t why this place has such a bad rap
Allen R.
Évaluation du lieu : 1 Fort Worth, TX
No matter what I say some of you will go to this pharmacy. You are making a mistake of biblical proportion. One star is a gift. I’ve never seen service this bad that is compounded by mass confusion, apathy, and incompetence. This could be written up as a brand-aienation case study.
Jennifer M.
Évaluation du lieu : 2 Fort Worth, TX
This is my neighborhood Walgreens and as such, I keep going back despite abysmal service. The pharmacy never seems to have their volume under control and the staff often look confused. Not what I want from those dispensing my drugs. The drive-thru is often a train wreck — I’ve had to wait 30 minutes because«they wait on inside customers first». Perhaps they shouldn’t have two outside drive-thru lanes if they don’t wish to service them. On my last visit, I had to have a drug special ordered because they don’t stock it. So I came back two days later per their advice. Waited 30 minutes to be helped and only THEN did they tell me that my insurance did not cover the drug. Not very proactive customer service. The photo counter is not much better — it’s often un-staffed and service there is also slow. I prefer Walgreens to CVS but the CVS down the street has much better service and always seems to be able to handle requests quickly!