AJ Appliance

If I could give Jaime (AJ Appliance Repair) ten stars I would! We were having problems with our refrigerator door not closing. Jaime was prompt, professional, efficient and he over-​delivered! Talk about phenomenal, Jaime fixed the original problem but went out of his way to clean the front, back and under the refrigerator… that’s when he discovered it had a broken condenser. He didn’t have the part but immediately made phone calls to find us the part. He drove from foster city to Palo Alto to pick up the part (with no extra charge). He replaced all the broken parts/​pieces and saved us from having to buy a new refrigerator. He didn’t stop there… I recently broke our vacuum cleaner and Jaime fixed that for me too! You ROCK Jaime! I Highly recommend AJ Appliance for all your Appliance Repairs! Thanks Jaime!!!

A J Appliance gave me great service. When my washing machine started leaking water they were able to send someone out that day. He diagnosed the problem within about 20 minutes. Unfortunately, the part would not come in for a couple of days, but they came back on the appointed day and early within the time frame. They fixed the machine and reattached the gas line on my dryer, since my machines are stacked and the dryer is on top. Both washer and dryer work fine and I will definitely use A J Appliance again.

Jamie from AJ has been my life saver for about 5 years. I Stumbled on AJ’s truck while out for a walk one day; it was parked in front of a house around the corner. I called & Jamie was there that day to fix my washer. Ever since then he’s done countless jobs for me at the house & our rental properties. I would recommend his services to anyone. He is always there within a day, usually sooner — he is knowledgeable, fast, efficient, immaculate himself, as well as when he’s working in the house. He is trustwortgy beyond & I have no problem leaving him in the house alone. He is the real deal & you won’t be unhappy if you use his AJ’s services.
Thanks Jamie! Gailie :-)

Called to have them come out to fix a commercial freezer in RWC office for work. The dispatcher gave me a time frame, but the technician called back a little while later and gave me a heads up that he would call 30 minutes prior to coming out, which ended up being earlier than anticipated from the dispatcher. After 1.5 hours the tech had completed the work and everything was up and running again. Same day estimate/​repair was nice. Also, calling back the next day (today) to make sure all was satisfactory was also appreciated. The tech was nice and told me everything that needed to be fixed and what it would cost prior to fixing it to make sure the estimate was ok. Only thing I didn’t like, though WAS told ahead of time, was that they don’t do billing. They require payment after the work is completed — check, debt/​credit.

Saturday morning 9:00am, my freezer was defrosting and no cold air coming from my top refrigerator. Called 3 other places which one said they will be out 3 – 6. At 1:00pm they called and told me they can’t and will be out Monday! That was not possible for me. My hairdresser mentioned she used AJ Appliance the previous week and he (Jamie) was WONDERFUL! She gave me his number and I called while under the dryer — he answered the phone! I told him my situation and he reassured me -«Don’t worry I’ll be out today». He arrived at 3:00pm–
Jamie was so professional and knowledgeable. He showed me the hole in the Freon cord, checked my compressor and other stuff that I’m clueless about.
I’m am so impressed with his service, and he’s just a really nice guy. Being a single female — I do get uneasy when service people come over, but I felt very comfortable. His price is extremely fair — especially weekend, last minute call.
I will always use him again for all my appliance needs — Blair

My clothes dryer stopped working. I called AJ Appliance — on a Saturday morning at 11:00am (on a holiday weekend!). My call was answered immediately, and I was told that a technician would be to my house in a two hours window starting at 1:00pm. And I was assured that AJ Appliance and whatever parts would be needed to fix my dryer. Incredible!
Well, I ended up getting my dryer working myself about an hour later (and so cancelled my appointment with AJ Appliance), but I am still really grateful for the response that I got from AJ and for how accommodating they were!
I have used AJ Appliance before and had good experiences. Even though I didn’t actually use AJ Appliance this time, my experience was fantastic!

Called AJ appliance for next day appointment when my fridge water dispenser stopped working. I searched online and think I am guessing that the pump is working, but can’t be sure where the water is clogged. I wasn’t comfortable disconnecting the water lines and reconnecting. So I called.
Nelson was the dispatched service rep. He is friendly, but there are two improvement suggestions.
(1) Knowing that this is a water line check, he did not bring a plastic cup at call. He requests one from me, but I don’t have any. Finally, I realized that I could give him a zip bag so he can catch water as he check the lines. He should have something handy himself.
(2) I basically directs him to check the back and the front connections. He does not know what to check on his own. Hence I think a little more familiarity would have helped.
The problem still remains since he believes that the line is frozen in the door. He advised raising the temperature of freezer, disconnect the fridge, or use a hair dryer. Disconnecting fridge is out of the question. So I raised the freezer temp. It hasn’t helped in a few weeks now. I guess I will try hair dryer next.
Oh yeah, Nelson didn’t accept credit card despite what the call center rep said.

I called AJ Appliance to repair my dishwasher. Jaime showed up very quickly and diagnosed the problem very promptly. He did not have the necessary replacement part in his truck which is not surprising, but he got it and was back the next day to install it. I highly recommend AJ Appliance and will definintely call them again.

Great technician! Kind and fair professional manner. He actually does what he says and follows up. Best appliance repair service in the bay — I tried a few. In addition to a dryer repair he did in 45 min; I needed a few shelves replaced in an older fridge. He charged me only parts for the fridge — no labor or anything in addition. I picked up the shelves and replaced them myself as discussed. Great to see businesses still provide top service.

Tells me the service call is $ 60, but will waive it if we give him the work to fix the dryer. Then tells my tenant the work to fix the dryer is $ 200, the tenant calls me and confirmed $ 200. Says doesn’t do invoice and had my tenant paid him on the spot. But when I received the invoice to reimburse my tenants back, the invoice says $ 260. Calls AJ, got told some bullshit like he said $ 200 is not enough and it was $ 260. The fuck, you probably should have called me again if you decide to change the price. Doubt that is the case, it seems more like you add the $ 60 service call onto the fix. 5 stars for fixing the dryer but 0 star for your shady business practice.

A Fair Price ! Good Job Done ! Coupon Online ! Clean and Honest !! Fixed my Viking Stove Last Time !! Thanks Jamie of A J APP ! God Bless !!!

My review is so overdue! I cannot ask for a better repair service. My heater broke down at the beginning of January. Called around no one could get out to me for another week… not good when it is freezing :)
My heating unit had AJ Appliance sticker so I called. He was able to come out next day and repair it then and there. An incredibly honest, nice, professional guy. He was very patient with explaining what was wrong what needed to be fixed at a very reasonable rate. I completely trusted his assessment. I’m so glad I found him and will call him for all of my future appliance repairs… you should too.

Could not ask for a better repair service. Even Thermador could not recommend someone in this area, after pushing them a bit they said they had a few third party companies. I called the first two and they did not do any repairs… called AJ, he responded right away and made an appointment to come out the next morning. Our refrigerator had been out of service for two weeks… lost all the contents. Aj informed me that our warranty for parts had about a month to go and he would order the parts right away and would insure that Thermador would cover it. He kept me informed regarding the arrival of the parts and upon arrival scheduled a day to come out to repair the unit. It was a bigger job than anticipated due to a previous company stripping one of the leveling legs… AJ got the job done… it’s working well and he and his partner left the work area clean. Good job by this crew and would recommend him anytime!

My Viking fridge was not working after an electrical outage… AJ Appliance did a great job… same day. Thankyou so much!!! Jaime is very professional and I believe quite an asset to this company! 5 star service!!!

We called AJ Appliance when our old thermostat did not appear to be working anymore. No more heat on a cold day! Jaime showed up very quickly and most importantly, spent time to diagnose the problem properly and determined that our heater was fine and that all we needed was a new thermostat. Our house is now nicely heated and warm versus before. Thanks Jaime! I wholeheartedly recommend Jaime as he is trustworthy, patient, and has a cheerful demeanor as he goes about his work.
We also called Jaime on another occasion when our food disposal in our sink stopped working. Originally, I had ordered a replacement online thru the original supplier, Sears but the repairman never showed for the appointment and when I called, the dispatch indicated that the repair shop couldn’t make it and no one bothered to inform me. Once again, AJ Appliance to the rescue! I called and explained my dilemma to Jaime and he came immediately, same day and had it replaced with a brand new trustworthy name brand disposer. I will never think of using anyone else again for my appliance needs. AJ Appliance is the one stop shop for me. Highly recommended. Ask for Jaime!!!

Our trusty (old) Maytag dishwasher stopped draining on New Years Day. Jaime came to the house on the weekend, diagnosed the problem, moved swiftly to locate the replacement part (very hard to come by), and returned on Monday to make the necessary repairs. Jaime was knowledgeable and professional. I would recommend him, hands-​down!

When your furnace goes out during a cold snap, you want action fast. AJ Appliance was the only company out of 15 called who could come today! The others expected us to wait without heat for a week to 10 days. Jaime was apologetic about the 6PM appointment, but we were thrilled. He was able to cheerfully diagnose and fix the problem in a half hour, with the part ready on his truck. He is knowledgable, skilled and friendly. We will definitely use him for all our appliance repairs! We’re especially happy to support a family business that is so professional.

What a find AJ is! Honest and knowledgeable. Will use him again!

I have used this company twice. Previously they repaired my dishwasher, responding quickly and getting it functioning just like new. This Christmas holiday season, my refrigerator stopped working. They responded the same day I called and had my fridge working within an hour after replacing a faulty relay. In other words, their performance was outstanding and met expectations. I recommend them and would hire them again without hesitation.

Of course an appliance emergency had to happen during the holiday season! On Thanksgiving morning our Samson washer was leaking so much water! My mom was freaking out so she called 2 local appliance repair companies. I didn’t think anyone would be available. AJ Appliance was the only one that ANSWERED the phone. We were able to get someone for 12 – 2 and he showed up right at 1 and finished diagnosing and repairing our washer by 2:30 because he had the part we needed! I was so impressed and thought that it would be super overpriced since it was Thanksgiving Day but it was a pretty good price. Thanks for saving our Thanksgiving AJ! We will be using AJ in the future.

Jaime came the same day, found out the problem, and repaired it immediately and correctly. He even fashioned a metal safety plate at no extra charge on a second visit for safety sake; again at no extra charge. An old fashioned honest and expert repairman. What a wonderful experience.

Washing machine was giving us some trouble after-​hours. Left a message that night, they called back first thing in the morning and sent a guy the next day. He was very professional and fixed it quickly. Then he showed us how to prevent it from occurring again. Very pleased.

My thermostat died just as the cold weather came upon us. AJ response was fast, professional and Jaime was VERY reasonably priced. Will never use another company.

Our furnace went out the day after Thanksgiving. We called AJ and he added us on right away. It turned out that there is a part needed replacing. AJ returned that night at 7PM to fix it so that we can have a warm house. In addition, he fixed the previous contractor’s mistake so that our furnace now runs more efficiently and without the whistling sound. Thank you AJ!

Jaime has been so great. He has helped repair my AC unit, my heater, and also installed a new Cooling unit in our wine cellar. He is quick to respond, always willing to figure out the problem timely, and is very knowledgeable. I would highly recommend AJ Appliance, but mostly Jaime for any appliance repair issue you might have.

My electric dryer quit heating this afternoon. Called AJ Appliance in Foster City at 2 pm Jaime came out at 6:15 the same night, dryer now running great. Jaime was prompt, friendly, and very knowledgeable and very reasonably priced. He correctly diagnosed the real problem, not at all what I thought it was, He had the correct part in his truck and I was all set in less than an hour. I will absolutley use AJ Appliance repair for all my needs in the future. I also got a $ 20 Unilocal coupon for $ 10, how good is that.

I have 4 rental properties in the bay area and my own house on the coast. I use AJ appliances exclusively for all my appliance repairs. Jaime has worked on my refrigerators, dishwashers, washer and dryer, and recently installed a new Bosch stove, dishwasher, and refrigerator. He is prompt, thorough, fairly priced, and highly recommended!

Needed my gas cooktop repaired. AJ’s was one of the few to even answer the phone when I called. Scheduled the appt no problem. Showed in time and diagnosed problem immediately. Repair completed in 30 min. In time and fair price. Has my business from now on. A+

I’ve used AJ multiple times for appliance repair. They are great about communicating availability (always seems like appliances break on a Friday or a weekend!) and are quick and efficient with repairs.

I’ve had Nelson fix 3 different appliances. He quickly diagnosed the problems and fixed them in a timely manner. He is professional, friendly and most importantly, knowledgable about all kinds and brands of appliances. I have recommended AJ Appliance to many friends without hesitation.

Terrible. Disorganized and incompetent. Called for a repair request. Appt was scheduled, only to be canceled because they had the wrong staffer for the appliance. Rescheduled for another time. Second time, repair man is a no-​show. Claims he called but didn’t find me. Completely unprofessional. They wanted to get a third chance at my repair. No thanks. I’m calling someone who will show up when promised. No way I’m waiting around for a third window with a no show.

We have used AJ Appliance twice, once for our dryer and yesterday for our refrigerator. Prices are reasonable, service was prompt and both times expert work by technician Jamie. When our fridge stooped working, we called AJ Appliance at 10 pm on a Sunday night and were surprised when the owner answered the phone! Our fridge was fixed by 11 am the next morning. 5 stars!