Le Orchidee Spa

This place is a disaster in customer service.
FIrst experience: Used online booking system. Got confirmation. Also called them to confirm — she confirmed I was all set. When I showed up (having driven 25 min from work in the middle of the day), they tried to tell me they weren’t prepared to do a prenatal massage and after a while admitted I was double booked (despite my email confirmation). No attempt to make up for this other than to reschedule. Rescheduled two appointments ahead of time.
Second experience today: Showed up for one of the «absolutely confirmed this time» appointments made during first useless visit (after calling 3 times to confirm appointment with no response from owners) I went anyways and no one was there. No receptionist, no massage therapist no one. Not exactly what one wants to experience at 37 weeks pregnant.
Don’t waste your time. Terrible customer service.

All in ones… sometimes they’re good, sometimes they’re not. In Le Orchidee’s case, it’s awesome. I’ve been to Le Orchidee several times now. Once was for a waxing by Edna, one swedish massage, and lastly a facial from the owner, Jamila. All of the ladies were extremely nice and professional. My wax was good and super quick. My massage was effective and so relaxing; my masseuse was very communicative. My facial was super relaxing and gave me a wonderful glow afterwards and the product line they use, Dermaquest felt and smelled great.
Jamila has always been very responsive to me, via phone or email. And now you are able to book appointments online. For an intimate experience whether you’re looking to have something waxed, a facial or a massage, I’d highly recommend you make an appointment at Le Orchidee. The reason I say an intimate experience, is because this is a small team of 4 with two rooms, so their agenda is to not to get you in and out, but for you to feel pampered and enjoy your experience. They also offer studio classes and one on one fitness sessions as well. Prices for services are competitive and the spa’s décor and atmosphere is great for the small space. I highly recommend you pamper yourself at Le Orchidee Spa.

I’m leaving this review in hopes that someone who works here will see it and respond.
I tried calling Le Orchidee a couple of times today and no one picked up the phone at all. I tried emailing to ask my question, but the email bounced back to me.
I was hoping to schedule an appointment to check this new place out, but that’s going to be hard to do if I cannot speak to anyone.