Pony Express

I have been to Pony Express for a couple years now. The service is always professional, prompt and friendly. I’m always given a couple of choices on what mail service is best for my needs. And, you can’t beat the parking! I don’t have to go the post office, UPS or Fed Ex any more and I prefer to support local businesses whenever I can.

Very friendly people. This was my first time here and the store had very welcoming feeling. The man behind the counter was very prompt and professional and I was also given a variety of choices with different shippers. I never really new FedEx had ground services and that they were comparable, if not cheaper than UPS services. The price difference wasn’t a tremendous difference from UPS, but enough to make a difference in the long run. I like the fact that I have several choices not to mention my items were professionally packed. Its nice to know that my crystal will arrive safely on the other end. If I would of packed them, they might have been damaged in transit from my understanding due to my bad packaging. (Crystal was almost touching cardboard)
I also love how easy the parking is! Been to the UPS store before and I’m always feeling scared in that parking lot with the congestion and crazy drivers. At Pony Express you pull right up to the door. And I don’t feel like I have to worry about getting hit by a car! lol… no but seriously, great spot and not a lot of traffic.
Kudo’s to Pony Express for the nice experience!

Very courteous and helpful. Made mailing my UPS and FedEx packages super easy. He even taped up my package for me free of charge. Stop at Target or the nearby Walgreens on your way if you want cheaper packaging. It’s a business, you pay for convenience. Overall, a very positive experience.

So surprised by the reviews — we have used Pony Express to mail packages over 2 dozen times since 2013. They have been absolutely wonderful — prepaid or not. Always professional and prompt.

Bottom line, borderline rude, seemingly lazy, and expensive.
I’ve been to the previous location a couple of times and, as another reviewer wrote, shipping materials are ridiculously expensive. Stopped in today for a simple mission: drop off a prepaid FedEx overnight package (containing sensitive documents). How hard can this be? Asked for a receipt and was told, «we don’t give receipts». So I asked, «are you not a full-​service FedEx location? to which they replied, «yes, but we don’t have to give receipts. Most people just take a picture of the package with their phone. You can get tracking information after 4pm». While another review commented they were nice, based on this exchange I found their attitude to be less than service oriented.
I guess it was just too much trouble for them to take this PRE-​PAID package that they simply drop in a shipping bin. And regarding taking a picture of the label — that serves no purpose insofar as proving that I dropped the package off and they accepted it. If at this point they lost it (or worse, stole it), I have no proof whatsoever that I dropped it off.
In contrast, I have shipped UPS many times, printing my own labels. Every single time I have dropped off the package at The UPS Store here in Fountain Hills (also a franchisee just like Pony Express) they ask me, «would you like a receipt?» and then provide one with weight of package, drop-​off time and tracking info. I’ve noted it takes them under 15 seconds to scan the label and provide the receipt.
Adiós Pony Express. What possible reason would I have to come back? Shipping supplies are available all over town for far less than you charge, and other businesses have proven, unlike you, that they value my business. If I have to ship FedEx for some reason, I’ll drive to a REAL FedEx location, or just schedule a free pickup.

This location has moved. The new location is just down the street in a bigger building. I like this place because they are a FedEx authorized ship center and I can drop my packages off here. Joe, the guy who is usually working up front is extremely nice too.
The only thing that I didn’t like was the amount of money they charge for boxes. I went in to buy a box and it was $ 7.80! A similar sized box at Walmart is less than $ 1. Granted, the box I bought was very sturdy, it still seemed like a steep price to pay for cardboard.