24 Hour Fitness Super Sport

Wanted to try this gym since it’s on my way back from work. The staff here seriously need to work on basic customer service skills. I have been going to other 24fitness locations for over a decade and this NEW one gave me one of the worst impressions. Take the sales guy, Kai Kanno, for example, had this ‘don’t care’ and condescending attitude toward me since the beginning of our conversation. Other ones don’t seem to care either. I am moving on.

Been going to 24 since 2009 was happy they opened up a new super sport by my house. I like the new equipment but the gym is small and crowded. Also out of all the 24’s I have been to, this one has the most unfriendly staff. They are always staring and I feel like they are judging and they never say hi. Every time I go to the 19^th street gym they always smile and say hi. Doesn’t seem like a big deal but years ago I worked for 24 and it was a big deal when I worked there and it just bothers me. It feels like you are walking into an old school used car dealer the way the staff stands around the front.

This gym looks nicer on the inside than it does on the outside. All the equipment is new and clean. There is a nice indoor basketball court, workout room for classes, cycling room, yoga room, and pool. I didn’t expect them to offer all these amenities. They also had a full schedule of classes.

Became a member here a month ago. I have only experienced great service. I had a trial appointment with the trainer. Unfortunately I got a lung infection and could not go. I had called to cancel the appointment thinking I might lose my free trial, however the trainer called me concerned and gave me his cell phone number to call and make an appointment when I was better. I went to take an aqua class as I normally do and Riley was there to help me make a new appointment with Darren. Darren was not pushy and showed me what would be expected if I had a personal trainer. It was an awesome experience. I have not signed up yet. Everytime I go there people are cheerful and friendly. I don’t see why people whine about this place. I guess some people need to be catered to hand and foot for almost no money.

Sales reps are super duper annoying and pushy. All I wanted to do was sign up but I was forced to go through a tour and let some dude tell me how I need to change my workout routine and get a personal trainer if i wanted to see results. I told him i didn’t want one and he proceeded to tell me that whatever routine I’m doing wasn’t going to get me «gains» …LOL ummn… Keep in mind I already told them I was signing up for a pass no need to be so damn pushy with your other services.
Also, the check in staff doesn’t really greet you and seem pretty miserable here. They’re usually looking really sad by themselves or just talking to their friends so they don’t pay attention to anything or anyone. They’re also not the most helpful bunch. When the virtual workout screen wasn’t working one night the girl just told me «sometimes it doesn’t work, sorry.» LOL
As for the gym, I personally like the towel service, that it’s throughly cleaned every night and that its not as busy as other 24 hour fitness. However, if you’re coming here expecting any kind of real upgrade from regular 24 sport gym you’ll be disappointed.
Basically sales rep are super pushy & staff is unhelpful but gym is decent.

When I would pass by this gym on my way to work, seeing it slowly come together I was excited. New Super Sport, that’s a lot closer to me? Hell ya!
Then my excitement changed into disappointment after disappointment.
This gym should NOT have the «Super Sport» brand or whatever attached.
Compared to the other SS locations this is obviously a cash grab by 24.
Even tho the weight machines are new (obviously) I find the equipment sub-​par in terms of functionality. Range of motion is terrible and I’ve seen better equipment at the regular 24 Sport locations.
Just because you can grab a towel at check in doesn’t make it a Super Sport.
This gym is obviously catered to the cardio people judging by the layout. Three fourth’s of this gym is all cardio equipment. I really don’t understand that, when Mile Square park is literally ¼ mile away. The free weights and strength training machines are seriously lacking.
The last straw for me was when I saw a lady giving someone a tour of the facility and she yelled/​threatened a guest because he dropped the barbell…
It’s freaking BUMPER PLATES. They are made to be dropped. SMH!
In closing, if you need your cardio fix, this gym might be right for you. But for me and others who also need good equipment for their resistance training, this gym is sub-​par for a Super Sport.

I originally just had a Sport membership but the Super Sport at Fountain Valley makes all the difference. I know a lot of people are iffy about it but I’m telling you it is totally worth it. I don’t know about the negative reviews here, but every time I ever encountered a staff member, its always been really friendly and helpful. Its shredding season, get your moneys worth!

Some of the workers/​trainers are very rude. I was deadlifting with the bumper plates and some lady that was on a tour with other people rudely said «if you drop the weights again there’s going to be a problem.» Keep in mind I didn’t get a warning of some sort AND it was bumper plates! I thought that’s the purpose of those weights. People work here are on their high horse because it’s a new gym smh

The worst customer service and gym ever. The manager Jason is disrespectful. I have called the location requesting a guest pass and they said it would be fine. Before the tour I asked the employee after this tour will I get a guest pass and he agreed. The employee Eddie asked if I would like to be a member today and I decline due to lack of time. I told them I needed to walk my dog asap and he asked me isn’t health more important? I am sorry that is the most stupid statement ever said. Walking a dog is healthy and a mental stress reliever. Being apart of the gym life is not my whole life buddy.
The manager comes out and states I cannot have the guest pass because I checked out the Santa Ana location. I told the manager each facility is different from environment to equipment to staffing. He told me its all the same by the policies, therefore I can’t have a guest pass.
Really one day guest pass and you act like an asshole? You lost a customer, you lost the respect of me and I am letting all my friends know not to become a member.
If you are looking a gym with great staff check out chuze fitness (: they won’t ever treat their new guests like that.

So I wanted to give this place a try since I always hear their advertisement on Pandora. Usually I go to the 24 on Brookhurst and Chapman. This 24 is on my way home from work so in a way it’s convenient for me. Anywho, I park, walk in and sign in. Of course my access gets denied because this is a super sport. I didn’t know this place was a super sport. Maybe it’s my error for not paying attention but I don’t recall seeing a sign or hearing on the Pandora commercial that this was a super sport.
The rep at the front desk was friendly BUT she didn’t even offer a courtesy entry. I wasn’t going to drive another 20 minutes away when I just sat in traffic for 45 minutes so I asked her how much it would cost to upgrade my membership. She said it was an additional $ 15 a month. Whatever, I’ll just pay the additional since this is a «super sport». To my surprise I had to pay $ 45 for initiation fee. Uh what? I thought I was just upgrading? Since this is cutting into my workout time I figured I’ll just deal with this later and start my workout.
First off they have a great selection of cardio. Which is awesome but the other 24 fitness has the same cardio machine I use.
They do have a lot of machines but I’m not a fan of these because it feels like you’re not even working out. It’s too easy. Not for me.
They have 2 studio rooms for classes and virtual teaching. A virtual trainer? Kinda cool if you think about it. But again, not for me.
So, to stop my rambling let me just say that after my day at this super sport I’ve decided to happily downgrade back to my previous membership because I don’t care too much for the towel service and the new machines. But thanks anyway!

I’ve been going to LA fitness for over 5 years and wanted to try the 24 hour since its down the block. This was my all time worst experience ever!!! I came in hoping I could get a 1 day trail but for me to obtain a 1 day trail… I would have to write down 10 friends and their numbers for me to obtain a guest pass for 1 day. That’s just ridiculous. The people at the front counter came off rude. I asked «what’s the difference between your gym vs La, one of the front counter said its better, newer gym equipment, better overall. «
Really??? That’s not the right thing to say towards another gym.
Personally, going through that whole situation made me realize this gym is not for me.
I would have given this store a 0 if they have that option.

This is a review for one of the employees at this gym. Already a member of 24, wanted to see if upgrading to a SuperSport for this location was worth the extra so I came in and asked to get a tour of the place. I at least wanted to get a rundown of the virtual classes here. I was referred to one of the Customer service guys or sales, whoever deals with memberships and he didn’t have any type of welcoming attitude, just asked if I wanted to upgrade or not. I explained what I just wrote and all he told me was to go ahead and look. So much for a SuperSport with such horrible customer service.

I need to give this 24 props they actually keep the gym clean, I always see staff walking around. Good job!

I waited a long time for this gym to open, a Super Sport in Fountain Valley finally. I don’t need to drive down to Triangle Square for a decent gym anymore. For a super sport 24 this is pretty tiny since it’s only one story. This gym wasn’t built from scratch either. They just reused the old Orchard Supply Building. I only upgraded to a Super Sport because this place is 5 minutes away from my house.
The layout is really simple. Think of a square. The front half is all machines and weights, while the back half is all cardio. There are the dance rooms, basketball court, pool, sauna like all the typical 24.
What I do like about this gym is everything is brand new. The benches are stiff, new bars, new dumbbells that go to 120lbs. When it comes to the bench press, there are 3 flat benches, 2 incline, 1 decline. When it comes to free weights, there are 4 flat benches, 4 incline, and 1 decline. Machine wise there is ton of stuff. When it comes to racks, there is the conventional cage, the squat rack, along with 4 power lifting racks in the back (This is sort of the new standard for 24 now). Those power racks have bumper plates. In total the entire gym has about 6 racks where you can squat or dead lift from.
What I don’t like… My biggest complaint about this gym is how they chose to not rebuild, but rather empty the wold warehouse building and just add machines and weights. I feel somewhat confined because when this place gets busy, there isn’t too much space around. If you want to deadlift using the bench bar, good luck finding a spot around that area. Machine wise, I’m not too big of a fan of the Star Trac equipment. Their new cable crossover machine is way too short. A lot of the machines might be new and look awesome, but it’s not that great for use. I miss some of the older equipment that only the older 24’s have. Ventilation isn’t that great either. They have 4 huge fans that has yet to be turned on. It can get really hot and humid in there. This may not be a con to people but there are a crap ton of cardio equipment. I count at least 120 treadmills, elliptical, StairMaster, etc.
Parking isn’t that great either. The lot is already pretty small. They dedicated a bunch of front parking spots for clean air vehicles only. Seriously? Who the heck even drives a clean air vehicle. Most people ignore that rule and park in those spots anyway. I’ve heard rumors they are going to start writing tickets or tow people who park there and is not driving a clean air vehicle.
When it comes to peak hours, I’ve mostly been working out at 5−7pm during the weekday and it does get pretty packed. You won’t walk in and be able to get a bench right away, however the wait isn’t that long to get something you want.
Membership is whatever. I’ve heard horrible stories where people pay $ 50 – 150 as an initiation fee and then their monthly is like $ 40 – 50 (why corporate sucks). I pay $ 40 a month without an initiation fee because I converted my Costco Sports membership to a Super Sport. If you want the best bang for your buck, go to Costco and pay $ 700 for the 2 year membership which averages you out to $ 29 a month with no initiation fee.
Overall, this is mostly my new home gym because it’s so close to my house.

This review is for one of the staffs, I believe she is a supervisor or manager her name is Sam.
My sister and I came in as her attempt to check out the gym to see if it’s worth transitioning over as she is already a member at a 24 sport for over ten years and has been going to the Bella Terra location which also turned into a super sport. Not knowing that she couldn’t use her membership at this location, she punched in her number and Sam responded in an extremely rude manner, «you can’t go here, you’re not a super sport member but she has access because she is a super sport member.» (referring to me) with a bad attitude.
It doesn’t take a manager to know how to handle the situation better. All she had to do was smile and say sorry you don’t have access to this gym because your membership is for a sport not super sport. Would you like a free day pass to check our gym out to see if you’d like an upgrade.
I hope the facility takes this message into consideration on how they train their staff to treat their customers.

Ok this review is coming from someone who joined 24 hours a year ago…
Out of the 24 Hours I’ve been to in the Orange County/​Long Beach area, this is the nicest. I get the complaints people have left here, but for someone like me who have been going to other locations that look like they belong in 80s, this new gym is very welcomed.
The machines here are all new. Plenty of equipment for everyone. As usual, only TWO squat racks in the entire facility which is normal for any 24 so expect to wait for those.
This is your typical 24 crowd. Bros, moms, grandparents and everything in between. I guess because people are just finding out about this gym it was not crowded during peak hours which was amazing to me.

Horrible I was in the sauna and a manager comes in training a trainee and tells me I have to leave the sauna because I’m wearing shoes. Wtf every sauna let’s u wear shoes I’ve been a member for years and every other gym doesn’t make u wear sandals so lame she could have been more professional about it.
Totally stupid people walk in n out with shoes on and She didn’t seem to say anything to them. She is so rude about it and didn’t even ask me nicely. Stupid power trip worker I was just minding my business on my headphones It’s my second time here and I won’t be coming back other gyms treat you better and I’ll have to let every one know customer service and management here is horrible she could have said it more professionally and asked me nicer. Stuck up I’ll make sure everyone knows how crappy it is here. She needs to take customer service classes I would give zero stars if I could. I don’t care if it’s clean here horrible staff

FUCK OVER LOCALS
I just got asked to leave because the first time I worked out here was a considered a courtesy .
I have been going to Bella Tera for a decade, this gym opened closer to me and now they want an additional $ 40 per month because «we’re a Super»…
What a joke!

This gym is absolutely AMAZING!!! The fact that it’s super close to my aunt’s house and it’s brand new is even better! Gives me something to look forward to every time I am in the OC/​FV area and I need to workout lol.
My first visit was the day after they opened and there were barely any people inside! Most of them were visitors trying to sign up for a gym membership haha. On my first visit, I usually like to roam around and see what the gym has to offer and I’m quite impressed with all the new amenities and size of this place! Everything is brand stankin new and I really like that about it. It’s been a long time since I went to a brand new (24) gym. My usual 24 gym in Torrance is really old and is in a desperate need of a face lift. I believe having new equipment and amenities motivates you to work out and to get into shape
I definitely will be back!!! NEW FAVORITE GYM LOCATION

The newest super sport has finally come to town! Northern Orange County has lacked a brand new super sport within the last couple years and the community is so excited to have such a beautiful gym opening up in this area. It’s the largest one-​story gym with so many different amenities to offer.
There are 3 studios for cycling, mind/​body, and over 60+ classes to choose from. You can even play your own class from a list of 300+ on the big screen when there are no instructor and class in session!
Brand new EVERYTHING and tons of cool, new cardio machines as well. I love the new treadmills, which makes my HIIT life so much easier since I can change my speed and incline so much faster.
Clean air vehicle has front parking. They’ll start towing those who park their non-​clean air vehicles there soon, so if you’re parking there now… you better stop. Tons of parking in the front and on both sides of the gym.