Stellar Surfaces

Pricing was Good, end product spot on and run by a professional group of guys, thanks…

Stellar has completely transformed our home! Our new concrete floors are amazing! They are great to work with and really educate you on all things concrete! The work is beautiful and they work extremely fast.
We get compliments every time we have guests over. I’d highly recommend Stellar Surfaces for all indoor and outdoor concrete needs.

This company is amazing… The owner is super kind and friendly and knowledgeable… He really knows his stuff and they work quickly and professionally. From the 1^st call to writing my check I was informed and knew where and what we were doing… My floors look amazing! Thank you for the job well done!

Stellar Surfaces provided me with top notch customer service and did everything I asked without a hitch. I have dealt with many contractors from different trades and had experiences that run the gauntlet from great to truly horrible. Stellar Surfaces provided nothing short of stellar service and performance. My experience with Andrew (the owner), was exceptional. His communication, professionalism, sincerity, and job knowledge was top notch and everything you could ask for when entrusting someone with your home/​project and money. It is refreshing to come across someone with such strong character and ethics in the contracting world where both seem to be in short supply. If you have any questions or need further reference please feel free to contact me.

Before giving your hard earned money to this company, carefully read my review. This company is a master at getting your business, and providing you with the worst customer services once they have been paid. Let me explain. I had been looking several months for a company to stain my back patio, in fact several companies had come to look at the patio, but strongly about hiring a company who specialized in staining. The owner of the company came to look over the patio. He appeared to have a great deal of knowledge on the procedure and has great pictures of million dollar house he had serviced. My patio has only 1 coat of concrete paint, and it had no sealer on or under the paint (please remember this statement).
The owner emailed me an estimate listing the price for paint removal, fixing the cracks and applying 2 coats of the stain. The price was very much over my budget, but I wanted to make it work because I thought his professionalism would meet my #1 standard, that is, if I have any concerns when the job is completed, they would be present, making sure my concerns would be addressed within a reasonable amount of time. Well needless to say, I was sadly disappointed.
My husband has a friend who is a contractor and specializes in sandblasting. We decided to try and cut the price by hiring him to remove the paint. By using him we could cut the price and afford the stain application. The owner didn’t recommend or like the idea of us removing the paint, but he agreed only if he «approved» the removal before apply the stain. I agreed to his demand; I took pictures of the patio once the paint was removed and sent them to his email. However, I never hard back from him, which left me to assume the removal of the paint was accomplished with his approval.
On the day of our appointment. an employee showed up to apply the product. My husband asked him if the paint had been removed properly, he said, «you did a great job,» adding, how nicely the stain would cover the patio. He also stated he was a little hesitant because most customers do not do such a good job at removing the paint. He put down two coats of the product and told us to contact the company if we see any missed spots after the stain completely dried.
Well, here is where the pendulum swings in another direction. There were some missed spots, so I called to see if someone could come out to take a look at the patio and possibly put down an additional coat. It never happen! The owner was in New Zealand for 2 weeks, when he returned I was told he needed time to catch up and he would give me a call within the week. It never happen! I called again, I was told the field manager would call us; now I’m thinking why didn’t the «field manager» do that when the owner was out of the country, I called again, the person who answered the phone asked us to send pictures of the patio, we did, the return phone call never happen. When I called back, I was told the owner had the flu and would call when he returned to work. It never happen, until we communicated the magic words, «Small Claims Court.»
When the owner finally called me back, he first wanted to reprimand me and my husband for calling his staff and bring up the possibility of Small Claims Court. Keep in mind, as a dissatisfied customer that is my legal right, especially when a large amount of my hard earned money in the form of a check was cashed within 2 days after the job was completed. Believe me when I tell you, this is the worst customer service I have ever encounter in my 30 years of owning a house. While continuing his rant and refusing to let me get a word in, he explained how this was my fault that the product did not cover due to a sealer not properly being removed from the concrete ~ now remember we never applied a sealer under or on top of the paint. Also if that was so, I agreed to pay for the paint removal if he felt it was not completed to satisfaction. As well, please remember his employee’s comments, «you did a good job with removing the paint.»
I called for another coat and they gave me the run around and all kinds of excuses as to why my request was not going to happen. He never came to look at the patio, he called 4 weeks after my initial call, and he felt I should pay for the extra coat ~ when I paid for a full bucket that was not completely empty but loaded onto his employee’s truck after the job was completed.
I could go on and on, but I think you see what kind of people you would be dealing with if you contract them for anything. As I think about it, maybe my calls were ignored due to my residence costing less than his million dollar customers …