Ray Suzuki

Ray’s Chevrolet:
First, let me state how I absolutely hate car shopping. I would rather drive my car duct-​taped together with four flat tires than have to go from dealership to dealership looking at cars and haggling about prices! Internet shopping has been a saving grace for me, and when I saw a vehicle online that I fell in love with, I decided to go see it. I was shown the vehicle as it was starting to get dark outside, and even though the vehicle was a bit dirty, I liked what I saw. I agreed to make the purchase but wanted to come on a day when my significant other could look at it before I signed on the dotted line. At the second viewing, during the day, I noticed damage to the bumper that I didn’t notice before. The ad was specific about the condition of the vehicle, and had no mention of bumper damage. I tried to look at the pictures online because I didn’t see damage on the pics, but the dealership had already pulled the ad from online. Only one picture was forwarded to the salesman for us to look at to determine whether or not that was something that happened during the interim between viewings, but we really couldn’t tell from that picture. Since the damage was minor and I was getting the vehicle below KBB value (and I had already signed a commitment letter to make the purchase) I proceeded with the purchase. The process took a little longer than expected, but not as long as other places. The remote start didn’t work on the vehicle (as advertised) and they discounted the price of a new one off the total purchase. They also rolled my plate renewal fee into the cost of the car so I wouldn’t have to come up with that fee at that time, which was nice. Doug Kiscellus was the person who finished the sale with me, but wasn’t the one who I began it with. After the contract was signed, I was given a newly washed vehicle with a full tank of gas. Overall, it was a pleasant experience. I would recommend purchasing a vehicle here, just make sure you see the vehicle during daylight hours.

In 2012 I purchased a car from Ray Chevrolet — they had the car I wanted and gave me a fair price. Soon after the car had major problems — luckily it was under warranty and they were fixed, but it was never explained why/​how they sold me a car with these issues since it obviously wasn’t something that happened overnight. Less than a year later the car was totaled in a car accident, so I tried to contact Ray Chevrolet to set up an appointment to meet with someone to fill out the paperwork to get my extended warranty refunded. The problem was that even after leaving two voice mails, and a personal message with a receptionist, I still was not getting a call back. Finally I called again and was able to get a hold of someone and they told me to just come in and they would deal with it. Fine. I came in, filled out the paperwork, they told me it would be a few weeks. Then I decided to look at cars — I understand that this is a salesman’s job, but they were relentless in trying to get me to buy a car that was out of my price range. I kept repeating that I could not and would not buy the car they wanted me to get, but they kept pushing it on me! THEN a few weeks later when I still had not received the refund for my warranty I had to go through the process of trying to contact someone again, which I finally did, and it turned out they had not even processed the paperwork — but they cut a check and sent it to me that day — but I was still disturbed that if I had never called they would have just NOT returned my money.
At this point I decided to just cut ties with the dealership and buy a car from Gary Lang. I wish the story ended here — but it doesn’t! A few months later a salesman called trying to sell me another car — at which point I explained to him how pushy the salesmen had been the last time and that I would not be buying another car from them. The man on the phone basically gave me an «okay oops sorry whatever» response and hung up. I seriously thought I was done with them then, but here is the kicker — on Friday I got a call from my former employer — Ray Chevrolet had called her looking for me. The only way they would have gotten her number would be looking at the loan application for the car I had purchased from them in 2012. I was mortified. I called Ray Chevrolet that day looking for an explanation — and long story short, I got a half hearted sorry during which the woman on the phone never admitted that they even had my former employer’s phone number or had called her — and then tried to sell me a car! This business is absolutely ridiculous.

totally unhappy, they made promises to my daughter that they did not keep, that is just wrong! car shopping is already a headache, but to have slimy salesmen saying stuff just to make a sale sux!

We just leased a 2013 Chevy Equinox from Will Ruiz at Ray Chevrolet in Fox Lake. We walked onto the lot actually wanting to see a used Honda Odyssey mini-​van, and I *do* believe that we were victims of the old «bait-​and-​switch» marketing scheme. That being said, we had a wonderful experience at Ray. Will took a lot of time to find us the perfect car for our needs, and even took time with us to explain the differences between a lease and a purchase, since we had never leased a vehicle before. We spent the better part of the afternoon at the dealer, and by the time we left, we had leased a new car! We are *extremely* pleased with our purchase; we love the vehicle that we leased. The only reason I’m giving them 4 stars is because we *did* go there to see one car, and we never even got to see the car, since it «was about to be purchased,». We knew what they were doing, but we were so happy with the vehicles we’d test-​driven that it didn’t matter to us :) Will Ruiz did a great job, was very honest with us about everything, and is a truly stand-​up guy. We will definitely call Will when we buy our next vehicle.

We purchased our 4^th car from John Lesniak at Ray Chevrolet in Fox Lake, IL. I have never liked the process of buying a car, but John makes an otherwise tedious and stressful process much more bearable. John took the time to understand our needs and our budget, and he never tried to steer us towards something we could not afford. Over the years, we have come to know something about each of our families and we have grown to trust John — that’s not a character quality I say about very many people. Each time we bought from John, we got a reliable car at a great price. Thanks again John!

Pretty good customer service. They were vary patient with me. Overall I am happy with my new car. :)

I bought three new Suzukis over the last six years at Ray. I had a good experience with them. Always got a good deal. They treated me with respect plus their service department was very helpful. I had a minor problem with the navigation system. I drove in and they took care of it right away. I would not hesitate to buy another car at Ray.