Epic Cleaning and Restoration

I had moved into an apartment that had some issues with water leaks. One in my kitchen under my sink and one from the 2^nd floor bathroom tub that would leak down into my living room ceiling and walls. There was also evidence of water damage before I moved in. Shortly after I moved in I started getting sick. Over the years I had gotten so sick I was unable to work any longer after working my whole life. I began wondering if mold exposure was the issue because after seeing every doctor and specialist we couldn’t pinpoint why I was so sick and getting worse. After another leak my 8 year old became very ill. I called Mario from Epic and he was there the following day. As soon as he stepped into the apartment he said he could smell mold! I was very surprised because I nor anyone that came into the apartment every smelled mold or any musty odor. I was very impressed with Mario from the get go. He was not only very knowledgeable but he was very professional, down to earth and very easy to talk to. He checked out the apartment and pulled air samples to send to a lab. Durring that time he answered all of my questions and I knew I lucked out with finding a great company on my first inquiry. He also advocated for me about what needed to be fixed in the apartment when the initial conversation about replacing the tub came up. Though the tub and shower were relatively new and didn’t need to be replaced per maintenance he stood strong that until the problem was fixed there would continue to be leaks and issues. In my situation him speaking up for me was huge and very appreciated.
To make a long story short the test showed up positive for up to 10 different types of airborne mold spores. Mario was very knowledgeable about how mold can make you sick. When I looked up the different names of the mold I found out about 5 of them were toxic, disease or possibly cancer causing and one was even deadly! After further study I found these molds were causing almost every symptom that I have been having for the nearly 4 years of living there and the ones that my daughter was now suffering from. Side note: none of my doctors picked up on any of this, even when I specifically told them of my concerns that there may be mold in my apartment and it could be causing me to be having these symptoms. So it is very important that you self educate yourself regarding mold and its effects on one’s health and also pets.
Mario said with the test results being positive we now had what we needed to open the walls and to see what was going on. He told me to prepare myself because it could be like opening up Pandora’s box and boy was he right! I met his staff who all seemed very knowledgeable and trained in this area also and were great guys! Very easy to talk to and very understanding and considerate to my situation! Their work was thorough and well documented. The company as a whole addressed all of my questions and concerns and helped me to get out of the environment that was causing my daughter and I to become very ill.
Once they opened up one wall they could see evidence that there were problems stemming from other rooms. This led to four different rooms being opened up and finding severe water damage and mold that was traced not only from my bathroom but up into the attic where they found damage to the roof where water had been leaking through for a long time!
I honestly believe that contacting this company was the best decision I made and the outstanding outcome in finding and resolution of this issue in the complete manner that it was addressed would not have happened with any other company! The professionalism and complete compassion of my situation surpassed my expectations. My story had spread and others began contacting me of concerns they had of mold in their homes. The ones that called Mario and his crew had great positive outcomes and the ones that went with other companies had issues and ended up contacting me for Mario’s information. In hearing of how some of the other companies handled the situation I knew that I was extremely lucky to have called Epic Cleaning and Restoration on my first shot! I cannot recommend this company enough!

I called Epic for mold abatement and wall reconstruction after a pipe ruptured behind a wall in one of my rental units. Mario was great initially. He got back to me quickly and came out for an estimate within a couple of days. I received the estimate from him and the price was pretty fair, but that’s when everything stopped. I have since responded by email twice to try schedule a date for the work to be done with no response. I then called his office where they say they’ll get back to you within 10 minutes — nothing. Now I am weeks behind and having to look for a new company. I can’t attest to the actual work because I never made it that far.