Framingham Union Hospital – Metrowest Medical Center

I don’t care if I am dying. I will NEVER go back there. They misdiagnosed me telling me I had a simple skin infection in October that would clear up. Now two surgeries later the my doc did s bone biopsy in my foot and it was filled with staph. He had to remove several bones and tendons. Still a slight chance I could lose my foot. Every doctor nurse or PA treated me bad when I kept showing up. I wasn’t there for painkillers I had some at how the wait was over45 minutes just to get triage. Then back to the waiting room the podiatry resident should go back to school. I give them 0 stars

As you can see — I’m from out of town and needed to visit for a potential blood clot. I was at work and used the InQuicker option on line. Set the Appt for 6:30p. Arrived at 6:20 and told them I was there for my Online Appt. They immediately took me in for Blood Pressure/​Temp and paperwork (5 min) then sent me out to the crowded waiting room to wait for treatment. 1 hr and 10min later after many patients had been seen before me, I went to the window to ask if I was still on the list. She said I was #2 on the list and then looked at her screen (surprised) and said to her colleague. «He’s supposed to be InQuicker» Seems they dropped the ball on that one. I was brought in and waited in a double room. The lady next to me had Fifth’s disease. They thought her rash may have been caused by a lost tampon. I could go on… there is no HIPPA privacy here. The place was PACKED. Loads of beds in the hallways with patients on them.
The care I received was good… just slow. They were extremely busy. But DON’T get you hopes up with InQuicker. Just show up and wait.

It’s a TUFTS hospital. No wonder. From the otherworldly empathy of the nurses in intake to the serious effort every member of the staff puts into the small things like gently moving you from wheel chairs to beds (in Jersey they’d just slam your toes into the wall without even acknowledging it) to the hi-​tech Cat Scan equipment to the cleanliness, hospitable and restful ambience to the professionalism and bedside manner of the Doctors, this place is a gem.

I had the need to use the emergency room on a Saturday morning and my experience with the FUH team was extremely positive. Wait time was about 30 minutes, check-​in and treatment was done by a highly professional staff, in particular Josh and Holly, the PA and Nurse assistant.
It’s reassuring to know that Framingham Union is in the neighborhood and can be trusted to provide first rate care.

My experience here was awful. I considered writing a letter to address what I experienced but I do not have the time nor the energy to do do it. But in a nutshell it’s a poorly run facility and they do not care about your time, money and they don’t care about your family either. The only good and decent part about the experience was that when I went to the cafeteria, the woman who was working there was wonderful. I’ve never seen anything so disorganized in my life. It was traumatizing as a family member to run around the hospital looking for my loved one because no one told me it was willing to tell me where they were.

Can’t say enough good things about Metrowest Medical. I had heart failure that perplexed another hospital and the Metrowest Medical team quickly and correctly diagnosed me and literally saved my life. They also took care of me and all of my concerns on my long path to recovery.
On another occasion, a family member ended up at the emergency room at Metrowest Medical and they correctly diagnosed a serious brain issue and took care of getting us on our way quickly to another hospital that could handle the perplexities of the situation.
They did exactly what we needed them to do in two serious situations. I really can’t thank them enough for doing such a great job. So appreciative that this hospital is managed well and that the Drs and nurses really care about your well being.
Thank you Metrowest Medical In Framingham!

This place is terrible.
Made an appointment for a certain procedure to be done.
When it came time to be seen my vitals were taken and then I was told I couldn’t get the procedure done there but it could be ordered. So I was brought to 2^nd room to wait for it to be ordered.
I wait and wait.
A doctor and some one else come in and they ask «so what can I do for you?» I said you should know why I’m here… I have these papers with all my info that they’re shuffling around. Rude. So I ask to get the procedure ordered he says ok we will be right back.
He comes back and tells me oh we can’t order that here. (took them an hour to tell me I waited for nothing)
I say this is frustrating. The doctor tells me well you know I have a lot of patients I spend the same time with them as with you. UNBELIEVABLE
I said no I’m frustrated that I came for this procedure and it isn’t happening.
Then another woman comes in and says we cannot order that procedure here after the initial woman who took my vitals and this doctor man who was so rude told me they could order it for me.
Are you serious???
I told the woman the nurse who took my vitals was the one who told me I could order the procedure which is why post vital check I’m waiting in this room. She asked me who told me they could order it here and looked at me like I had three heads.
AVOID THIS PLACE IF YOU NEED MEDICAL CARE AND VALUE YOUR TIME

This hospital is good. The nursing staff is amazing with a great bedside manner. They know their stuff and they like to keep you in the loop on what’s going on with your case.
The downside is the place is far too under-​staffed for the amount of patients they get. There are times where you’ll get 30 people in a waiting room at once and it’ll take only 10 minutes to see you, then there are days where there will be only 5 and it’ll take 3 hours due to language difficulties. Hence the 2^nd issue of this hospital. They are having lots of issues with the bi-​lingual department. More than half of Framingham is non-​English speaking. That means most of this town speaks NO ENGLISH at all. This hospital has measures in place to deal with this but it still needs work. I’m not saying that everyone should speak Spanish or what not that works here, but this is a health care facility. If anywhere we need interpreters it’s here.
The only other problem I have is an issue I had here today. I was receiving treatment while admitted to the hospital and had a procedure done, I went under at noon and was awake at 1pm. I was fed lunch at 1:30 and felt like I was forgotten about for the next 4 and a half hours. I was given no updates, treatment, pain meds or dinner. All I was told was «we have paged the doctor and he hasn’t gotten back to us yet». after 3 times of hearing that I finally blew up a little and asked to either receive more info, be treated, or I’m walking out. After that things went back to normal. Don’t let them forget about you.

Had to bring my 4 year old autistic son to the E R last night, usually it’s a nightmare, and I must say it was the best experience of my sons life. Can’t say enough good things about them, they were unbelievable. The nurses, the doctor and the staff went out of there way to accommodate my sons special needs, they were true Heros.

I can’t say enough about the quality of care we received at MWMC when our twins were born there on April 1, 2011. My wife was in labor for 30 hours and we stayed another 2 ½ days after the twins were born. I honestly can’t think of a single negative thing to say about the place.
The nurses were unceasingly kind, patient, composed and competent. They never appeared rushed or distracted. The doctors were exceedingly generous and empathetic. We always felt like we were special to them. Whatever we asked for was delivered within minutes. Whatever questions we had were answered on the spot, or an answer was quickly obtained for us. Even the food was decent!
We had heard rumors that MWMC was a second-​rate place to have a baby, but in our judgment, it couldn’t have been better.

Context: ER visit
Pro:
– close by
– short wait
– you can check online how busy the ER is
– someone actually picks up the phone if you have questions
– quick billing process (billing staff follows up with you by phone, informs you of charges you are responsible for and you can pay by credit card over the phone right then and there or online later, not worrying about invoices and writing checks)
Con:
– Does it really take six people to see/​treat you for a minor injury? Administrator /​nurse, check-​in nurse, walk-​you-​to-​your-​room nurse, prep-​your-​supplies nurse, doc, and doc’s assistant… Somehow, I think the same could be accomplished with fewer folks.

So last night I get rear ended conveniently a street over from the MetroWest Medical Center in Framingham. Now, being 29 years old and never have been in a major accident like this I wasn’t exactly sure how I should feel after whiplash. I was a little shaken up and was told by witnesses that the effects may not be felt right away. I was advised to go to the ER to be safe, fair enough.
I walk into the ER, explain what happened and wait patiently. After the routine registration process and being ask if everything was safe at home I waited before being let into the ER. A couple nurses came in checking vitals before one of the doctors on staff introduced herself. I retold my story and got checked out. I was impressed with the speed of attention they gave me; However, I do wish the doctor who examined me was a bit more respectful. When my girlfriend arrived we both go the impression from that we were wasting her time.
Whoa! Sooooooo sorry Doc! I guess coming to make sure that I didn’t sustain any bodily injury was a HUGE INCONVENIENCE for you. Next time I’m in an accident like this and my head is severely injured I’ll be sure to call ahead and make sure that McDreamy isn’t too busy to see me.

I’ve had to use the ER at Metrowest more times than I would have liked to but each time the caring nurses here made it so it wasn’t a horrible experience. I recently had an asthma attack and I felt like I was going to die, really that is how I felt. They took me right in and gave me breathing treatments and such and I really felt that they cared and were aware of how I was feeling. The place is clean, and I’ve worked at a different hospital so I know hospital standards of clean and Metrowest is very clean! I would go here to the ER again, to delivery a baby or for day surgery! A+