H&R Block

Why 5 Stars? Well they stayed open for me to fit my needs. That is priceless! Friendly, personable and also done in 45 min. No more CPA for me. Did them last year at the Natick location. Same great experience. I like them.

This review is targeted more towards H&R Block in general but since my experience took place at this specific location it is here that this review is listed.
In regards to the facility itself the office was fine. There is a little waiting area with coffee. Our accountant was on time for our meeting. That was where the positives ended for me.
As a long time turbo tax user I was prompted to visit H&R Block because of a number of major tax impacting events last year including getting married and having a child. My wife and I were concerned that we perhaps were not taking full advantage of our status via Turbo Tax and visited H&R Block.
After an hour with our consultant we were given the exact same tax liability number we ourselves achieved on Turbo Tax and told the cost of our less than one hour appointment was $ 380. We were not told why the price was so high — a sub 1 hour appointment would not seem too complicated — and therefore I was shocked at the final tally. Especially when H&R Block advertises as being reasonably priced.
During our consultation we were told we probably did not take full advantage of deductions the prior year but there was never a mention of the free review that is often advertised on commercials. Just a one hour appointment, a $ 380 bill for the service, and no more savings than we would have gotten spending less than $ 100 (including filing) using Turbo Tax. The only advice we were given was to max our 401ks — which I think is pretty common knowledge if you can afford to put that much money into savings.
So, my suggestion to anyone that has made the leap to Turbo Tax would be to stick with it. For those that never have — perhaps H&R Block is a good option — but for me — I’ll never go back.
UPDATE: Just received notice from the IRS that there was an error on my return. In all my years using turbo Tax I never had an error. Now I get to spend a weekend fighting with H&R Block (and spending more money) because of their incompetence. I would revise earlier comments and suggest everyone find an alternative option to H&R Block. They are totally useless.

There was an office in down town Framingham but they closed it and opened a new one in Ashland. We went there last year but my husband figured there may be an office closer and sure enough we found this one.
This office is open year around and not just during tax season.
It is a medium sized place and the people are very nice and stick to their appointments. They have a small waiting area with coffee (these days nothing is free so I was surprised).
We met Jin Yue and she was wrapping up with her appointment but came over to welcome us and let us know she’d be right with us. She was polite to both her current client and us.
We had 3 separate appointments with her because we are a blended family with lots of different papers. They charge by the form and regardless if we go to a private accountant (which we’ve done) or to H&R Block it always cost us.
We pay for the insurance so if there was ever a problem it is covered.
Jin did a lot of research for us and helped us to do trails and enter in samples to figure out the best options.
We also communicated by email to keep the process going. She had her supervisor check it and there were some changes because the MA laws change every year.
We were very pleased and will go there again. We efiled and within a few days got our direct deposit for our state and will get our federal soon.
I would recommend this office.
Jin does give a lot of information and is helpful but I can also see how she may not work with other personality types if you want to go in and out and don’t care about the info or details.