Logan Express

I had my second horrible experience with the Framingham Logan Express today. After a half day of traveling, you just want to get back home after you land. The Framingham Express is supposed to come at the top of the hour. It hasn’t even been close the two times I tried to take it. Two months ago, it was over an hour late because it broke down on the way to the airport. Today, it arrived 15 mins after the hour (not too bad except if you’ve already been waiting 45 mins). The bus driver got out and said «are you all going to Framingham? I have no room. Take the next bus.» Then before we could say anything or ask questions, he got back in and drove away. Take the next bus? The bus that would be ANOTHER 45 minutes after we’ve been waiting an hour! Keep in mind the drive to Framingham is only 30 mins. I took a taxi. Well worth every penny to avoid having to wait around for a bus that MIGHT come. I will be arranging other transport to and from the airport from now on.

Very continent option for traveling from Logan airport — only problem but not one that would stop me from using the service is late arrivals at night if your flight is delayed

Framingham bus stopped but never openned door at terminal B. Was told bus would arrive soon. Had to wait another 30 minutes.

I generally have great luck with Logan Express in Framingham. The drivers are usually beyond courteous and friendly. I don’t know who peed in the Cheerios of my driver this morning, but I did it care for the way he just threw the luggage into the storage compartment, randomly chucking the bags on top of each other instead of sliding them in nicely. There was no friendly greeting or even an acknowledgment. Several other passengers remarked on his behavior as well. I am a generous tipper, but not today! At least the bus was on time!

Logan Express is a great way to get to/​from Logan! The new facility is gorgeous… It has a nice waiting area and multi-​story parking garage close to the waiting terminal.
The busses have comfortable seating and have a smooth ride. The ride is anywhere from 30 – 45 mins (sometimes more during Boston rush hour). I often have my own row on the bus, unless it’s a weekend during peak times, then you may have to share.
The frequency is very convenient, and the drivers are very punctual.
**Tip** –Leaving from Logan-​during very busy times (holidays, weekend evenings), if the bus is full, you’ll have to wait another half hour for the next bus… OR Walk to terminal A at the pickup location (It’s the first stop the bus arrives at), to ensure your spot on the bus.

…unprofessional…unprofessional…

This garage is much to small for the amount of people and airport employees that use it. During Holiday weeks, school vacations and summer months the lot is often filled to capacity and they valet your cars. Massport elected to build it only 4 floors high when they were allowed 6.

I always have good experience, riding this. This morning, it didn’t take even a half an hour to arrive here from Boston. The only thing is that I didn’t ask to pay for a round trip ticket. I forgot that there was such an option. The man at the window kindly told me that it was too late to exchange. So for infrequent riders, remember to ask for a round trip ticket. you will save a coupw of dollars!

I took The Logan Express earlier this week. I was so impressed with my experience. The drive was very smooth and the bus was new and clean. My ticket was only $ 12. This is the easiest way to get to the airport that I have found and so affordable. The bus station has a large, nice and new waiting area, including a large touch screen tv you can find your airline gate with. My trip only took about ⁴⁰⁄₄₅ minutes and that was in the morning around rush hour on a Monday. On the bus there is storage above the seats similar to the overhead bins on an airplane. I highly recommend trying The Logan Express.

I always take the Logan express to the airport and coming back from it. It is much more convenient for my family to pick me up at the bus station then fight the traffic trying to get into Boston. Buses are alway clean, cool, have free wifi, and very punctual. Round trip cost is $ 22,00 and well worth the price for the stress free ride. Plus they drop you right in front of your gate terminal.

They now operate at a new location (actually at their original location) by Shoppers World. They have a brand new facility with a four story covered parking garage (the top level is not covered) and a fairly spacious and clean lobby.
Pros:
Covered parking.
Comfortable waiting area.
Drivers are nice.
Cons:
The staff that work the office speak with very heavy accents and seem to not be quite sure on how to do their jobs.
Now that the employee and customers are picked up/​dropped off together, the wait time to get on the bus and off have doubled. I now need to allow an extra 10 minutes to get to work.
There appears to be not enough spaces in this new lot. I heard that they are building an additional 90 spots outdoors.

After a long international flight to Boston I waited an hour in the cold for the Logan express shuttle to arrive as I apparently had just missed the bus. When it finally arrived I was told there was no room on board. The driver said they would send a another bus in 5 – 10 minutes. It arrived 30 minutes later. They cut the schedule from every 30 minutes to every 60 minutes on weekends which clearly isn’t enough to meet demand. Avoid Logan express if possible, especially on weekends.

Always loved Logan express. Love this place more now that Logan Express Framingham moved to its Natick temporary location and I moved within 5 minutes of walking distance from it.
It is definitely pretty temporary and operates out of an oversize trailer with a small waiting area, but the parking lot is relatively big and have plenty of space. $ 12 one-​way or $ 22 roundtrip, and 30 minutes away from airport, this is by far the most efficient and economical way of getting to the airport without having to pay sky high parking rates. Though the taxi waiting here is fairly scarce and Über may be a better option than waiting 30 minutes for a taxi to be called to the station.
Looking forward to the will-​be newly renovated Framingham location, a bit further (15 minute walk) but with promise to be awesome.

Parked for 2 weeks. Went to use automated checkout at exit. Would not read credit cards. After 4 tries finally read. Bill was $ 91. 2 lot attendants then told me if want receipt have to go inside. That defeats purpose of machine. I just spent $ 91 and ask if he could get, said no. Great customer service. I then said how they going to know bill. He said he would tell cashier. I went in and he was there after I parked. So I ask for receipt and given one for $ 42 not $ 91. Had to ask receipt to be changed. What a pia, good thing the drivers attitudes offset the rest of the staff.

I have used the Framingham Logan Express for many years with good results. So imagine my surprise when I went last week to the temporary location and was told I needed to leave my car keys with the attendant/“park valet” as there was no more parking. Not happy, but with not much choice, I did so and hoped they would tend to my car.
When I returned a few days later, it was chaos at the Framingham station, with the 2 attendants unable to find several of the «valet parked» cars, including my own. After watching the attendants clearly not know where to find our cars, several of us took matters into our own hands, got the car keys from the attendants, and went searching for our cars. What ought to have been a 10 minute operation turned into 45 minutes of crazy.
Bad service, insecure tending of cars, and belligerent attendants have me searching elsewhere for airport transportation!

$ 22 round trip to the airport and $ 7 per night to leave your car is an almost unbeatable deal and when I discovered this service I was relieved. But as a returning customer I had a pretty terrible experience. Instead of parking in the commuter lot (like I did my first trip) I was instructed to hand my keys to the valet and was given a slip to claim my keys upon my return. I returned to my truck 4 days later to find that it was not parked in the secure, fenced in lot but was still on the side of the building next to a Main Street where I was instructed to leave it. On top of that my door was unlocked, the door wasn’t fully closed. To add more insult to injury my headlights were left on and the cabin lights were also left on since the door had been left open. The truck did not start when I tried and I discovered my battery was dead. Nt only that but after speaking to my mechanic he has informed me that the wires to
My cabin lights may have shorted out due to the extended time they remained on while the truck was not running. Very disappointed about how careless they were with my truck. I will be pursuing this issue further and I hope that they will take all necessary steps to fix this problem.

Quick, easy, and painless. If you’re looking for a cheap and reliable way to get to Boston Logan from the ‘burbs, the Logan Express beats fighting Massachusetts drivers yourself in a rental car. We were in a well-​maintained coach bus and arrived at the airport ahead of schedule. I would definitely take it again if we visited Boston again in the future.

Terrible service. I arrived for a 6:30 bus at 6:15. I had my ticket and was sitting outside waiting for the bus at 6:20.
A bus arrived at 6:35 PM and we were told this was not the 6:30 bus. It unloaded it’s passengers and drove away.
The «6:30» bus came at 6:50 PM and we were told there would be an additional 10 minute wait which is ridiculous when the bus is already twenty minutes late.
When patrons use your service they are depending that you will stick to your schedule. If you do not then the schedule becomes obsolete. This is not a service I would pay for again.

Great way to get to the airport without having to navigate the different terminals or really figure out anything aside from how to get through security. It goes into Boston every 30 minutes. I usually try to get there 10 – 15 minutes early so I can buy my ticket not worry. I’ve parked there on two occasions and that’s been fine, too. The rates are reasonable (I think $ 22 for a round-​trip and $ 12 for one-​way) and the drivers are safe and friendly. Sometimes they get pretty full, which is another reason I like to get there early, but I’ve never had a problem with not being able to make a bus — either into Boston or back. If you live in the Metrowest or Worcester area, this is a good option instead of driving to and parking at the airport. All you need to know is what airline you’re flying!

Simple simple simple. I’ve been using the Logan Express for years. Whenever I arrive back in Boston during busy commuting times or if my family isn’t able to pick me up at the airport I’ll always use the Logan Express. It’s easy to catch a bus from the airport-​just look for the signs for which town you want to get dropped off at and they swing by and pick you up at ground transport. It’s also super easy to pick it up from the main spot into Logan, and they drop you off at your gate. Just buy a ticket at the counter.
There have been some changes over the years. I believe it used to be every 20 min, now it’s every 30 min. It also used to be about $ 6 I think, back in the day, maybe $ 9? Well, it’s $ 12 now for a one-​way trip. It still cost a couple bucks if you drive into the airport though, those tunnel fees are always going up, so it’s worth it.