Tomasino Susan F Optcn

This optical shop is very clean, but it does not have a variety of selection of frames to choose from. On top of that, there are couple of major issues with this shop.
1. The shop gives out glasses that do not match the prescription.
I don’t know whether the Dr. made a mistake writing the prescription, but it happened twice recently; two glasses that we got turned out to be showing blurry
vision. We are just baffled why this would happen twice.
2. The delivery of the glasses are not always within the reasonable time.
Sometimes, it would get delivered after two months waiting after two calls were made, and no sound explanation why it was delayed mentioned.
If you have a good spare glasses, it may not be a problem. But if that is not
the case, the customer would have a hellava time.
3. The 3^rd major issue with this shop is that after initial services has been rendered getting the glasses, there seems to be no followup procedures. In other words, customer services is poor. This shop seems to be much interested in earning the money, but customer services does not seem to be the part of it. The folks there seems to be reluctant to give customer services because it does not generate money.
When we called in for the glasses that does not see well, the person was not happy
acting as if there is something wrong with my calling. I wish that they handle the complains better, because it’s health related.

Dr. T is the best. She treats me, my wife and children first class. We have gotten glasses, contacts and have had Lasik surgery with her. We and the people I have recommended all love the care she gives and her prices are good too. I highly recommend her.