Dunkin’ Donuts

I was craving some ice cream last week and decided to come here. What a mistake that was. I ordered a small pistachio almond and it was so disgusting. It must have had freezer burn because all around the cone all I could taste was gummy ice cream. Especially around the almonds. What a waste of 3.19. I would tell everyone to avoid this location and drive elsewhere.

This place has been reliable for years but recently changed morning crews and is astonishingly bad now.
Understaffed in the morning with no supervisor and other help so excruciatingly slow it’s almost comical.
Owner needs to spend a morning in here to see the level of service.
This morning I stood in line for 10 minutes behind just ONE person while the front server literally was unable to take a single order or operate the register.

I live right by this one and they have made a few staffing changes. Much nicer people than then I used to work there— very clean establishment. They always repeat what you order so they give you the correct thing. Sometimes it’s crowded but they keep the line moving at a good pace!

I love this Dunkin Donut store! The morning crew of Syed, Nahiyan and Maria are awesome! They know what I want and I receive fresh coffee each time. I vary my order and they will always ask if I want a chocolate chip muffin or a donut. This crew works so hard and are so nice and happy and accommodating. Its very hard to find good customer service and they represent that well! All the customers, from what I’ve seen, are treated the same way. The crew knows what all the regulars like to drink and before you even get to the front of the line, your coffee is ready! Where else are you going to get that kind of service? They do a GREAT JOB at keeping all of us who need that coffee in the morning truly happy!

The last times I went in there (which was awhile ago) the staff was NASTY. One woman even had the gall to yell at me when i accidentally spilled my coffee in the parking lot and said «you probably left it there for someone else to clean up.» REALLY?! I haven’t been back since. I hope they’ve made some changes in staffing.