Ambiance Suites

Very clean, and the room was nicely decorated. The add on packages and amenities were delightful. We had a wonderful 2 night anniversary getaway in the Cobalt Suite at Ambience. Front desk staff and housekeeping staff are professional, accommodating, and efficient. Being a member of the Prestige Club is no problem, because I look forward to staying in each room. I will return in July for my Birthday. I’m soo excited about returning I tried to book another reservation already, but you can only book one month in advance. Leave a tip for housekeeping ladies, they deserve it.

This was the best experience. It was very private, well organized, and the room was beautiful. Although I didn’t like that you had to become a member in order to book a room it was definitely worth it. No interruptions because the area was very secluded. The bed was comfortable the fireplace art was amazing to look at and the bathroom was just as great. I will definitely be coming back for a different room, one with a jacuzzi.

We went there last year for my birthday and it was so nice… Yes the walls are thin but oh well… lol

Room was really nice but it looks bigger in the pictures. Very clean. Only reason I gave it 4 stars is because TV did not have HDMI usable outlet.

Best Getaway Spot. Great prices and OMG. the beds are so comfortable! They cater to your needs. I had forgotten a cork screw for my bottle of wine and my toothbrush and they delivered it to my room. Great service overall! The best clean rooms you’ll find in the area. The staff is so nice and friendly, I always recommend this place to everyone who needs a romantic getaway.

I love this place, it is the best. Me and my man are here now and we love it. The bed and pillows are so comfortable. The room is very clean and perfect setup for couples.

The wife and I planned a little getaway at Ambiance. We made a reservation a few days ahead. When we arrived there seemed to be a little misunderstanding. In most situations other places like this the establishment MIGHT try and help make things right… Maybe. Which we all know doesn‘t happen very often in todays world. At Ambiance in Franklin Park the opposite is true. The staff is AMAZING !!! The young girl at the front desk was superb. She (Linda) went above and beyond anything I could ever expect out of any business. We have been here many times in the past few years and thought of the service as very good. But this past weekend was jaw dropping, a term I rarely use. I cannot say enough about how well this woman took care of us. I have never seen an employee go to such lengths to make a regular customer so happy and giving us a very memorable night. Thank You just doesn’t seem like saying enough. She truely makes this place what it is… SPECTACULAR !!! This is only the 2^nd review I have ever given anywhere at all. I don’t really do reviews but this one is a must. Thank You Linda for making my wife and I happy and giving us a night to remember. When she is there you can bet things will be Perfect. I guess that’s why they are always at full capacity. Thanks again.

It was better then I accepted. My husband and I came here for our wedding anniversary. We stayed in the Lotus room and it was really nice and very clean. Front desk lady was very nice as well. Our room was not ready due to someone actually still being in there so they gave us a an upgrade with no extra charge. The room felt very cozy. It actually felt as if we had gone to a destination vacation. No complain! Completely recommend it and hope to return soon. :)

Fathers day weekend was my first time at the Ambiance Suites, and I can say I wasn’t disappointed. I surprised my Boo, and he loved it. Our room was just like the pictures online. I booked the week of father’s day which was a bad mistake, I was informed that for holiday weekends you have to book two weeks in advanced (now I know). I was left with an option between the spectrum and the prism, so I went with the prism because it has a little more amenities than the spectrum. I’m definitely coming back for an upgrade on the suite. The reason why Ambiance is missing a star, because when we got in the hot tub there was like film coming from the jets, making our water dirty. When Ambiance clean their jets more often, they’re definitely getting 5stars.

Absolutely love this place! The staff is awesome and very welcoming. The rooms are gorgeous! It seems like the cheaper rooms have thinner walls but turning up the tv or music a little louder fixes it. :) The rooms are impeccably clean. You always feel like you’re the first person to step foot in the room. One time the jets in the hot tub didn’t work. We didn’t mind since we were still able to use the tub but they still gave us a $ 100 gift certificate! We will definitely be back soon!

I just got home from a four hour stay at ambiance. Everything was perfect except for the cleaning staff. I had to listen to two female house keepers laugh and joke for about an hour as they cleaned the room adjacent to mine. People visit these places to be intimate with their significant other but it is hard to do when the cleaning staff is loudly joking around next door, outside your door, and playing music. Again there is nothing wrong with the actual place I was very satisfied with the room. I stayed in room 26, March 11, 2014 10pm-​2am

The representative from the Aura location was extremely rude over the phone and was rushing me to make the reservation. When I asked about the process he spoke slowly in a condescending tone which reflects their poor customer service. If clients are willing to pay your rates you would think the customer service would be at least friendly. I was a first time customer with already a bad taste in my mouth. Even though there were rooms available I kindly declined the room and took my business elsewhere. The customer is always right. In future please teach your staff phone etiquette.

My boyfriend surprised me with a night in the Cobalt Suite Plus (Spa Tub, Spa Shower, Fireplace) at Ambiance Suites. Here are the things I wish he would have known before booking.
1) He mentioned that every time he called to ask questions before booking, he talked to someone who was «unhelpful.» If the front desk people are unhelpful at any hotel, don’t book there.
2) The hotel asked him what time we would be checking in. He said 5. Because of traffic, we were going to be about an hour late. I tried calling the front desk to let them know, and to not give away our room, but I waited on hold for 25 minutes (after getting disconnected twice), before talking to someone.
3) There is nothing to eat in this neighborhood, unless you want to hit a drive through… not very romantic. Also, there is no place to eat in the room, so you can’t even really order a pizza unless you want to do it picnic style
4) The «Candlelight Romance Package» that he paid $ 40 for came with non-​alcoholic Champagne, that wasn’t even chilled for us. Who drinks non-​alcoholic champagne? He also had to awkwardly remind the front desk that our checkout was at 2, not noon.
5) There is no private shower in the room, so you better show up clean.
6) Everything in the room has a price tag on it. Want to take home the sheets (EW!), they’ll cost you $ 50 a piece. There’s also a price tag on the robes, towels, bed scarf, wash cloths, iPod dock, champagne glasses. Incredibly Tacky.
7) Sound travels very easily. I couldn’t sleep at all due to all of the noise from the neighbor couple’s Christmas music maxed on their iPod dock or TV until 2 am. After that: cars honking & speeding by. I also got a 6 am wake up call from the janitorial staff yelling to each other in the parking lot. We got an extra special surprise at 1am, when our iPod dock’s alarm clock went off (presumably from the couple who stayed before us). The maid staff should make sure alarms are turned off between guest stays.
8) The TV’s are about 15 years old/​non-​HD.
Aside from all that, I’ll give this place an extra star for the room being clean (aside from the cigarette burn hole in the sheets), comfortable and ready on time. All in all, we wont be staying here again. For those still willing to give it a try after all of this, just remember to eat before you go, bring ear plugs, read the fine print on any packages you buy, and play it safe on your check in time.
Edited March 2014: While their sister location (Aura in Midlothian, IL) is a bit nicer, We had similar problems. The maid staff started cleaning the room underneath us around 11:30 PM (on a Sunday night), which included loud door slams that shook our room about 25 times within 2 hours, vacuuming, etc, even after I called the front desk about it. They mentioned that the doors had to slam because they were frozen… but many times? While there was much less street/​parking lot noise than Ambiance, we could hear every word from our neighbor’s TV/​music system until 4AM. While I did bring ear plugs this time, I was afraid to wear them because someone kept shaking our door handle and knocking on the door; I wanted to be able to hear in case someone let themselves in… When we checked out, the front desk staff seemed apologetic and said they would note the account for our next stay… but there won’t be a next stay for us.

This place is great for a quick getaway with your partner, I’ve been in three different rooms, and two of them were top notch. The other one was their cheapest room (nothing fancy, smelled like cigarettes, we were kind of grossed out by it since it didn’t seem too clean), and there was a bit of a mixup. I had made the reservation for 8:30, they didn’t have it in their system but they gave me the room anyway, they wrote down that the checkout time was at 12:45. So at 12:30 the maid comes barging in (I guess the lock on the door didn’t work…) and managed to step a few feet into the room until realizing we were still in there! Then I get a call saying that the checkout time had passed and I explained that they wrote down 12:45 but that we were already on our way out. It’s a good thing we were getting ready to go when the maid came in, otherwise it would have been even more embarrassing. They should really knock or at least fix the locks on their doors! Other than that, the two other rooms I’ve been in have been pretty cool, and I’ll still be going to this place (because let’s face it, where else can you get a fancy room for just a few hours?) but I definitely won’t be purchasing the cheapest room, as I ASSUME that the locks must work in the more expensive rooms.

Had a little get away with the hubby wish we could have stayed longer but it was a out of the blue decision to go! I really enjoyed myself. Can’t wait to go back

Frank responded to my concerns and we booked a stay at Aura for the end of the month. Thank you for listening to my concerns and reaching out to me! We are looking forward to our stay at Aura.

Best place in chicago/​melrose park to take the one you love to if you want a classy and clean experience. I recommend the hypnotic suite since it’s the one I tried out and loved it. Mirrors above the bed, big jacuzzi, mood light settings, the works. Professional staff a well.

This place knocks the «pool suite» competition outta the box! They take «romance» to a higher level. Took the g/​f for her birthday (She loved it!!) and all I can say is «niiiiiiice!!!» Better than I expected. I had dinner planned but once we got to the room and dropped our bags… we didn’t want to go anywhere. The outside of the place looks like your usual 4-​hour quickie motel but the interior of the rooms is really nice. We stayed overnight and I can’t imagine just wanting a room for 4 or 8 hours but they offer that as well! We stayed in the «Fusion Plus» room and loved it! There’s nothing like sitting in the jacuzzi w/​your honey, watching a big flat screen TV while sipping champagne w/​the fireplace going! This is definitely our new «getaway»!!! If you wanna re-​ignite the spark in your love life or just keep it going… I definitely recommend Ambiance Suites. They’ll bring whatever you need to get your night going right to your room… Want an I-​pod preloaded w/​your pick of love songs… got it! They’ll bring you a toothbrush if you forget yours… but they’ll bring you massage oils too! (LOVE IT!!) Want rose petals on the bed and champagne chilling in your room when you arrive? No problem! There’s a «special» pillow in your room… I highly recommend using it!
(hee-​hee) The only con I had was hearing the occasional truck rambling down Mannheim but that’s about it! The staff is also very friendly and helpful. They even have coupons on their website that’ll help save you some $$$!! In January 2011 they’re opening a new location on Cicero in Midlothian that’s going to be much bigger and better… I can’t wait to visit!