I have been nothing but pleased with this lab. The turnaround time is great on film development, proofs, prints, etc. Even during the«busy» season. Final prints are always great, even the proofs could pass for final prints sometimes! Jill always remembers who I am when I call, even calls me when things are ready at times. I am only shooting film right now but can only assume that their digital services are just as fantastic! This really is a professional lab and I would highly reccomend it to any newbie or someone looking to switch to better lab!