George Parsons Roofing and Siding

I used George Parsons Roofing to fix leaks on my slate roof in Jamaica. They came very highly recommended by several friends of friends. Shortly after the comprehensive repair, I did spot a leak that appeared to not have been repaired. It took them a while to come back to make sure everything was sound and secure but I guess that was due to the fact that they had too many jobs to deal with for the summer. They did a wonderful job!

Not sure where the existing reviews are coming from — they sound questionable.
I called yesterday for an appointment and was given one for earlier this afternoon.
George arrived on time and gave me a competitive quote — professionally written and delivered via email a few hours after the visit.
During the visits George walked me down the street explaining what my neighbors had in terms of roofing, detailing pros and cons.
My contractor has also heard good things about their service and quality.
So far I’m very satisfied with the service.

I would not recommend them. I called for an estimate during the summer to replace a few tiles on a slate roof. They were responsive and came in and did the job as agreed. George followed up with me a few days later and when I expressed that everything went fine, he requested that I leave a review. fast forward a week later and I notice a leak right where they replaced a few tiles. I didn’t have a leak before I hire them for the job. It only showed up after they replaced the tiles. I called the office over five times and every time I call they get amnesia, claim that manager is out sick, and promise that they will get back to me. I got sick of calling and waiting on the phone and decided to hire someone else to finish the job.

After finally getting someone to see my house to replace 2 slate tiles, i was given a quote for 40! Just so happens that these tiles were somewhere i could not see (but how did they see it when they didn’t use a ladder to inspect my roof) I got suckered into doing it all. When the roofers came to do the job, they ruined my gutters! After everything, i still need more tiles replaced (that I can see) and now I need a new gutter! CROOKS! BEWARE!

Made 2 calls to the company and they never got back to me… very irresponsible company. Needed my roof done as well as other construction jobs inside my house. Lady said she had to speak to her boss to find out which company to contact. Needless to say, they never called me a second time. Guess they don’t need any business.

About 6 months after they installed a new roof my neighbor (semi-​attached house) complained that she was getting a leak from one of the areas where the 2 roofs meet that was damaging part of her inside wall. I called the Parsons office several times. The women answering the phone first said they could not find my records (which made me angry after giving them almost $ 11k). After I pestered them they finally found the records and said someone would come to look at it. This took about 10 days. When their person finally showed up it turns out that he was the «wrong» person and had no authority to report on such a problem. After pestering them again for about 2 weeks the office referred me to «Mr. G.», who I assume is the «G» in G. Parsons. After repeated conversations with him, they sent out somebody to repair the roof. The repair job took a few hours, meaning to me that there was indeed a real problem. However, he refused to repair the damage to my neighbor’s inside walls. I therefore would tell people to be very wary of these people. There are many other roofers.
As a followup, 4 months after the problem with my neighbor’s walls, I received another call from Mr. G, followed up by a call form George, the owner of the company. This time they were very efficient in sending out somebody to repair my neighbor’s damage and they did an excellent job. They also reimbursed me for a Chinese pot that their workers had damaged when they replaced the roof. So it seems they have improved their internal communications and are taking responsibility for any problems that might come up.