Bed Bath & Beyond

I am writing this review for the managers of the store. I have been in a lot of Bed, Bath and Beyond stores across the United States. They are typically easy to get into and get what you want. This store looked like a trash can! Clean it up!

This location is usualy in stock with whatever is advertised and I can typically find what I need. Staff is always friendly and helpful as well.

Fantaaaastic customer service! Why buy online when you can buy here. Just remember to bring your 20% coupon :)

Most Unilocalers don’t think it’s cool to review chain establishments. Well, I’m not cool.
I get their point that the whole point of a franchise is that you know what to expect before you ever walk in the door, thus why review it. But what they are not thinking of are some the extras and customer service triumphs that you can experience at a chain store that they are possibly missing out on.
This BBB is always busy and well-​stocked. I’ve visitied during the holiday season, been on «off» hours and random weekend pop ins for this and that. They’re busy, but parking is always easy.
Last week I was checking them out looking for a particular hairbrush for my mother-​in-​law, and that seems strange I know. The last time I was in for one of those pillows that has arms on it, (Hubby was recovering from shoulder surgery, and that pillow helped!), I noticed an extensive section that I would’ve thought was Target. Shampoos, cosmetics, the whole right front section of a standard Target, in a Bed Bath & Beyond. I guess that’s the Beyond now?
Anyway, visits to Publix, Rite Aid, and even Walgreen’s had yielded no Goody’s hairbrush that already has towel segments in with it (Don’t ask me, she requested), but BBB had it. Success, and I’m the greatest daughter in law again.
Was also persuaded, but totally unplanned, to change out my glassware for a new set that was a nice «feel» when holding the glass but über-​reasonable, and bought a new coffee sugar and creamer anticipating a large lunch I’m hosting on Sunday.
I’ve visited before purchasing registry items, and they offer free gift wrap that is really nice, and their registry was actually understandable. Try that a lot of other places.
They are very good about accepting coupons — expired ones, other stores, whatever it seems — and have been good about returns in the past, too. Basically, I’ve had no problems. The only reason I’m not giving 5 stars is their coupons usually exclude Caphalon cookware, which makes me sad because hubby loves that, and some of the other brands I’d really love to use a coupon on. But, you can’t have everything!

Black Friday… Yikes! While my mom and sister held places in line at nearby stores, I zipped over to get a 20% off coupon. I expected to wait in the queue at Customer Service so I was thrilled to be greeted on the sidewalk out front by a manager. He handed me a discount coupon with a smile. He also said it entitled us to 20% off on our whole purchase, not just on one item. And we could use it anytime prior to midnight.
We got all our early bird nonsense out of the way, had brunch and came back. In addition to sheets for my guest room, we stocked up on Secret Santa gifts & I found a cute 4 piece Wok set at a great value price. One pleasant surprise was their selection of toys. I think my nephews will love their helicopters and remote control inflatable fish.
All the employees were friendly and helpful when we had questions. The checkout guy looked tired but still was nice to us. The store was clean and bright. I’m sure to be back in the near future. Hope Santa knows where they are and doesn’t have me on his naughty list again this year!

I am impressed with this store location and am thankful for their help with the wedding registry for my fiancé and me. The staff is super friendly and very helpful, and had a lot of knowledge with the products when suggesting them to us.
I hope to keep visiting in the future!

I had to quickly run in for some wedding gifts for several upcoming nuptials. I had been here before several times for registration for my own wedding as well as trading in some things but never before had I bought something from a registry. Well, I was amazed to learn that there is a complimentary gift wrap station complete with all the necessary tools and ingredients to generate a perfect present! In less than an hour we had printed the registries (3), picked out gifts and a few something-​somethings for our house, paid (after having a registry, if a friend starts a registry they can refer you to get $ 25 off a $ 50 purchase!) and gift wrapped. Now I’ll not have to worry at the last minute before the event to make sure that present is wrapped!
The one thing that is totally weird to me about the B3 is that they now sell toiletries similar to Walgreens and CVS which is a little too much of a one stop shop and an inching near a superstore like Walmart. Stay true B3, stay true!

Who says the groom-​to-​be can’t do the wedding planning. I went here to set up one of my fiancé’s and my wedding registries (the largest of all the ones we are making) for our wedding in 2013. The staff welcomed me and did everything they could to help me. On subsequent trips, after learning my face and name, they even saught me out to see if I needed any help or any questions answered.
I still feel bed though as I feel like I ran some of the employee’s ragged but they never complained and were there for me every step of the way no matter what question I asked or what I needed help with.
When I finally started creating some of the items I knew right off the bat I wanted on the registry, such as kitchen/​cooking gear. Then after a few days of research and writing down several options I liked, my fiancé Kala, helped me pick out dishes, linens and a variety of other items at the «Rock your Registry» event. Finally, the staff helped me finish of the registry with most of the remaining items still missing. With just over a 600 item registry for B3 alone, it is the largest of all our wedding registries and I can’t thank all the wonderful staff at Bed Bath and Beyond of Cool Springs enough for their help. They now even know me by name, and I would not have it any other way. I will be returning here for all my kitchen and household needs in the years to come as they carry many of the items needed to make a house a home.

This BBB is the largest in the district and even though that means their in-​store selection is greater, I’ll only be going there when I don’t need to interact with their customer service representatives. Maybe I went on an off day for them but if this review was only in response to the attitude I got from the people at the front, I would barely give it one star.
Keep in mind, this is not a bash on BBB, I love the store and almost everything in my kitchen is from there. This is just a review on this Franklin location’s lack-​luster customer service. :(

This is a review of bridal registry with BB&B in Cool Springs. We were very pleased with the registering process at BB&B. They were much more pleasant and knowledgeable than the major department store where we registered. It was very easy and the consultant was extremely helpful — which surprised us as we didn’t think we needed any help at all. We haven’t made any returns or exchanges yet so I don’t know how easy that will be, but I certainly hope it will be just as seamless as it has been up until now.