Complete Hydraulic Service & Sales

I ordered a motorcycle lift from complete hydraulic, Randy helped me out personally, he was a great guy and went over all the options with me which was nice because this is my first lift. My lift came in on time and I am loving using it. Thanks to Randy and the guys at Complete Hydraulic.

YOUR AN IDIOT IF YOU BUY FROM THESE DIRTBAGS!!!
Here is my complaint that I filed with BBB on 01÷04÷13 for a transaction done on ⁰⁷⁄₁₆:
«I made a purchase on 07/​16/​2012 for a hydraulic motorcycle lift. The customer service rep that I was working with, Linda Hall, took my order, charged my visa ($ 749.95) and filled out a bill of lading sheet for me. I work for a company that would be able to have this item be picked up instead of shipping it. Linda had informed me that this item was on back order and was due in toward the end of August. On 08/​28/​2012 I sent Linda an email asking for status of the lift. She replied that they were supposed to be in by this week, however, since they are made overseas there was a delay and now the date was pushed back till the end of September. On 09÷14÷12 I emailed her again about status. She replied they would be to here by the end of the week and she would call when they arrived. October 4^th 2012 emailed her again about ETA. She replied „They are on the water and will be here by the end of month.“ Funny how on 09÷14÷12 they were expecting this item in by the end of the week and now it’s on the water. Emailed Linda on 10÷22÷12 got no response. Emailed again on 10÷24÷12 asking if the end of the month was still a good date. She replied „We are waiting to hear from the Carrier.“ Now we are in November. 11÷05÷12, I emailed Linda about ETA, she replies „Still waiting to hear from Chicago to let us know when they will be arriving.“ I replied asking for a better date because it is constantly getting pushed back. She replied „We are hoping this week.“ Finally on December 17^th 2012 I asked Linda for the email to ask for a refund. She gave me
Now is where my issue begins again with the refund email and failure to communicate. I sent an email to the address Linda had given me stating, „Please credit the full amount of $ 749.95. This order was process in July and I was told it would be here late September. Then in September October. October to November and now not until the end of December to the beginning of January. Please respond on how this will to processed and how long it will take to receive the credit on my account.“ I received no response. I called on 12/​26/​2012, spoke to Linda Hall regarding credit refund. She asked if I sent the email to the refund department. I told her it was sent ¹²⁄₁₇. She stated someone will get back with me to see if a check has been written. She said someone would call me today or tomorrow (¹²⁄₂₆ or ¹²⁄₂₇) to let me know. I also sent another email to the refund address stating this exact same thing but added that this was the 2^nd request to let me know a status. I called again on 12/​27, Linda answered and I asked her again about the refund, she stated, „I left it on his desk, I don’t know when he will be in“ I let her know I would call everyday then to check up on it. No contact has been made with me for this credit. I called 01÷02÷13 and got the „general mailbox“ I left a voicemail asking for someone to return my call and that it was getting frustrating that I cannot get a call back. I left my customer ID, Invoice number, Name and contact info. No one returned my call. I called today 01÷03÷12. I spoke to Steve who then turned me to Dave, who then sent me to Randy. I got Randy’s voicemail. I automatically hung up and called back again. Dave answered the service line. I told him I want to speak with someone not leave a message. He replied „Well that’s who you need to talk to“ I told him that this was the 4^th attempt to get a refund and I want to talk to someone because I am going to take them to small claims if I don’t get my refund. He replied „Well Randy is the only one you need to talk to“ Dave sent me to his voicemail. I let Randy know this was my 4^th — 5^th attempt to get a refund gave him my contact name. invoice number, customer ID. I also told him if I didn’t hear from him about my credit or receive my credit by January 11^th 2013 I will be talking to small claims. I have yet to hear back from him. I have all the emails that were sent between Linda and I. I have all emails that were sent to the refund department. I think this is the most frustrating thing. I can’t believe that a company can jerk a customer around and think nothing of it. In today’s economy $ 750 is a nice chunk of money to have. All I wanted was a refund. Now it is turning into a battle. I will NEVER do business with this company and will never refer anyone to them. I have taken personal time, work time, and now money and effort to send them a certified mail copy of this dispute and possible time and money for small claims. I hope something can be done.»
It is now closing to the end of the month of January 2013 and BBB hasnt gotten anywhere with them and just sent a certified letter to the company… DO NOT DO BUISNESS WITH THIS COMPANY

This is my first post ever on Unilocal.From the looks of things not many people see this company on Unilocal but for those who do beware. I felt compelled to write a review specifically about this company because of my experience with them. I do commercial replacement for insurance losses on tools and equipment for people who had their property vandalized, stolen etc. etc. I deal with hundreds of vendors weekly to place orders for various product. Most vendors are regulars we use due to good working history and relationships. Well, I needed to order a SL10000BP Car Lift for a client. Needless to say I am pissed. Its not even that this company has bad customer service, its that they dont have it at all. If I could give a negative rating I would. It is almost impossible to get someone on the phone. I have this product still on order and no one will call me back or can even look up status for me. They even say they will have Randy, (the owner) call me back. I have left him a few voice mails even and never get a return call. I cant even tell my clients an ETA of when they can expect to get their product because no one here cares at all. This is just the short version by the way. It has now been over a month since our order was placed. NO ONE CALLS ME BACK!!! Do not, what ever you do order anything from this company if you are like me and at least expect a somewhat meaningful attempt at follow up or order status. I would cancel my order if it were not for the insistence of my client and no matter what I still look like the bad guy to my customer because of this companies horrible service. Literally the worst experience I have ever had and I am in this business for a living so I have a mind to judge. Horrible.