For a 50+ year old company, you’d expect better. Well, don’t. So far my husband and I have had to babysit them every half hour to insure that the system is installed correctly(we both have a lot of construction experience from the past). Although they are nice people, so far, my husband has had to hold their hands through the entire process; after nearly falling off the roof(I was holding the bottom of the ladder as a precaution — it went out, I got a slashed lower leg that’s still healing, hubby almost came off the roof — which about caused my heart to stop), he had to show them how to set a ladder jack system up correctly, and is still trying to get the super to set up a proper load bearing safety harness system(work in progress), provided our 40 foot ladders in addition to the half-baked crap the super(a.k.a. boss’s son) keeps providing the poor worker guys with. Hubby also bought them the correct drill bits, and when the super didn’t show, my hubby helped the regular crew, and they finished the back of the garage in 1 ½ days(took 3 weeks for the front of the garage). Didn’t show up again today. The story continues… Worst construction experience ever, and I used to inspect buildings and teach building codes in Ohio, as well as have Rutgers fly me up to teach codes classes for NJ and NY code officials. I’m just so frustrated with this outfit. Maybe they’ll be done for Christmas. I’m not holding my breath.