Franklin Locksmith

I called Franklin Locksmith to have a deadbolt installed and a key change. I asked them to come at 2pm. They called me back and asked if they could change it to 1pm. I rushed out of work to be home by 1pm and they finally showed up at 1:30pm. They did not drive up in a company van, but a gray Volkswagon bug. They told me they were from National Lock??? They said because I have a metal door, it would cost $ 380 to install. But they could not re-​key my door knob lock because it had a plus sign??? The large Russian guy was more interested in my dog then getting to work. When they finally finished, there was a huge mess from wood chips and metal shards all over my foray. I was told after the job, the total was $ 560??? I gave them a $ 40 tip and expected them to clean up, They told me they were putting their tools away, so I waited for them to come back to clean up their mess, only to find out that they left. BEWARE!!!

If I could give this a negative star I would. EXTREMELY unprofessional and an absolutely horrible experience. I called the number listed on Unilocal for this company, 508−470−4084 in which a gentleman answered and confirmed that they were Franklin Locksmith. I told him that I needed service and mentioned that I had a gift certificate but the address on it was different than what was listed in Unilocal.I asked if they were formerly at 357 Union Street in Franklin since that was the address on the gift certificate and he cofirmed yes. I restated/​asked again to reconfirm and he again said yes. I asked if they would honor the gift certificate and he said yes and that a technician would be calling me. He said his name was Danny. Eric/​technician called and I told him about the gift certificate and he said he would call me right back. Next, Kristy called to set up appt for 3−4p that day, to which I said fine. Eric then called back to say he would be there at 1p. I said that Kristy had confirmed otherwise but that, sure, 1p was fine.
Eric showed promptly at 12:50p, very nice, I told him again about the gift certificate to which he said «sure, sure». He did an efficient job and then presented me with the bill (which we had discussed when he arrived so there were no surprises). I showed him my gift certificate, explained that I had confirmed this when I originally called, and wrote out a check for the balance. He was confused and called his office to confirm and then the flurry of calls from them began! Kristy called me to tell me that they could not accept the gift certificate. I stated that I had confirmed upon my original to them, gave her the certificate # and even that it was signed by the owner’s original signature (Steve R. Violette — DBA — Franklin Locksmith). She would call back. She did so and again stated that they would not accept. I told her to have her owner/​Steve call me (I didn’t say to Kristy but couldn’t imagine that a reputable owner wouldn’t honor his own signature!). Kristy called my again for an additional EIGHT times, each time saying the same thing and each time my telling her to have Steve/​owner call me and that at this point, I wasn’t going to answer a call coming from that number anymore since we were getting nowhere. REMINDER: I HAD ONLY MADE ONE CALL TO THEM. Next, «Evelyn» called me, leaving message on my voicemail, never giving her position/​title with the company. Since Eric/​technician was still here I asked who she was and he said she was a secretary. I called back, spoke with Evelyn who stated that she was the owner, would not give her last name, said that she bought the company from Steve, that I was «stealing from her company», that she was going to call the police and continued in a rant for several minutes (I put in on speaker for Eric to hear). I explained that I was trying to pay them, that I had confirmed all of this when I originally called and ever on a subsequent call plus when Eric arrived. I again gave the certificate # and that Steve R. Violette had signed it. She continued to rant and then hung up! Poor Eric finally left! My phone rang from them an additional two times, each time not leaving a voice message.
All I wanted was my lock fixed and to use my owner-​hand-​signed gift certificate, which I confirmed with them three times, and to personally pay the balance, which I gave (all) to Eric, only to return and give back to me! Very unprofessional, confusing and exasperating experience. BBB will be my next report. Thanks for reading.