Graham’s Lighting

Disappointing experience. Ultimately what separates a showroom like this from the many (and largely less expensive) internet options that you can find is customer service. Unfortunately, they don’t do that very well. In five years, this place won’t exist due to their lack of understanding that.
Spending $ 20,000 on fixtures for your house? You will be treated well. Spending less than $ 2,000 on a few fixtures? You will be lucky if they can even find your order (like us).
We had a salesperson who was great to work with initially, but went completely MIA after the credit card had been swiped. After several other swings and misses on her end, I told her she was less than ideal to work with, and she failed to even respond to my message. How apropos.

Their problem is customer service. And it’s a BIG problem. My wife and I were recently building a new house and our builder had us work directly with all of his subcontractors to select our finishes. Out of the half-​dozen subs, Grahams was the absolute worst. To make a very long story short, their employee Ginger (who i think has been there for a LONG time) is rude and very difficult to communicate with. My biggest complaint (PM me if you need to hear the full story) was that Ginger said she did not know how to use e-​mail – she claimed that she e-​mailed a quote request that we never receive, but that we might not have gotten it because she didn’t add the «dot com» to the end of our email addresses. She seriously asked me over the phone, if all e-​mails end in «dot com.» I just laughed. That speaks to either ignorance or she was covering a lie, and I don’t know which is worse. Also, we were told that Graham’s Lighting would come out to our new house for a warranty check (which all of the other subcontractors did, but not Grahams), which is too bad since their electrician (s) made several errors that we’ve had to correct out of pocket.
Seriously, I have too many problems with Graham’s to go into here – I only wish I could give zero stars. We ended up ordering several of the fixtures Graham’s picked for us from
for less money just to give Graham’s Lighting as little of our business as possible.

If you’re looking for lighting that’s within a reasonable budget, your usual choices are Lowe’s or Home Depot, or you could consign your first born child to buy lighting at Expo.
Graham’s lighting gives home improvement makers more options. They have a big showroom with lighting in styles from traditional to modern to art deco and craftsman revival.
This is the place to come for custom lighting so if you have a lighting situation that requires custom fixtures or special accomodations, you might ask the expertise here. They can help with track lighting, up-​lighting, cabinet lighting or any kind of tricky lighting.
They also have an enormous special-​order catalogue.