Harpeth Pediatrics

We love Dr. Collins! He is a great pediatrician. The staff has been super friendly and helpful as well.

Dr Collins is great with kids, great sense of humor and is a great pediatrician. He will not give medicine unless a child needs it but he will always have a solution.

First of all, the doctors and nurses that we have seen at Harpeth Peds were wonderful. The rest of the experience has been terrible. The billing department is awful. Not only are they rude and judgemental, they are also incompetent. Since I am not an insurance professional, nor do I work in the billing dpt at a medical office, I should not have to manage my childs medical claims. The doctors office should be trusted to do things correctly the first time. I have left multiple messages for the office manager, Angie, but apparently she doesnt return calls. I began taking my daughter there because I was referred by someone else. At my first two appointments, I was charged a copay. One of these was only a weight check… my child didnt even see a doctor. After the 2^nd visit, I found out that all of her well care was covered without a copay. I called the office and explained that we are a young couple just starting out and we really need that money. (it was $ 80 total) I had to call 3 times before Angie, the office manager … that we have seen at Harpeth Peds were wonderful. The rest of the experience has been terrible. The billing department is awful. Not only are they rude and judgemental, they are also incompetent. Since I am not an insurance professional, nor do I work in the billing dpt at a medical office, I should not have to manage my childs medical claims. The doctors office should be trusted to do things correctly the first time. I have left multiple messages for the office manager, Angie, but apparently she doesnt return calls. I began taking my daughter there because I was referred by someone else. At my first two appointments, I was charged a copay. One of these was only a weight check… my child didnt even see a doctor. After the 2^nd visit, I found out that all of her well care was covered without a copay. I called the office and explained that we are a young couple just starting out and we really need that money. (it was $ 80 total) I had to call 3 times before Angie, the office manager, acknowledged me. On a Monday, she told me that the check would be able to be picked up the next day… I called everyday… I wasnt able to pick it up until the FOLLOWING Monday. At the 3^rd visit, the receptionist said I needed to pay a copay. I explained to him that there is no copay and he argued with me for about 5 minutes before calling UHC and verifying. After all of this, I get a bill for $ 150 for «services» my child received when she was born…4 months prior. I called UHC and they said AGAIN, that all of her well visits, including the hospital visits, would be covered without a copay or deductible. I have received 3 bills. Each time, I have called Angie… no response. So finally, I spoke with an incredibly rude person named Lynn who advised me that I must pay or be ‘terminated’ from the practice. I told her she needed to resubmit the claim… she refused. I explained to her that this is my first child and I plan on having at least one more. I told her she could fix the bill or lose my business. She chose to lose my business. I switched pediatricians that day. And of course, I have asked Harpeth Pediatrics to fax my childs medical records 3 times… they have yet to do so. So, to sum it up, there are lots of GREAT peditricians in the Williamson County area. My advice is to go to a practice who actually values your business and wants you as a patient. Not another run of the mill, cattle-​call practice with a full waiting room.

We like them alot

As a newbie mommy I interviewed many pediatricians in the area… and this one sold me. Dr. Anne Hawkins is one of the founding doctors and is superb. She has five kids of her own, so she can relate to any issue or concern. The first time we met her, she wore casual clothes and had fake kiddie tattoos on her arms. She took her time answering our questions and not once did we feel rushed. The office is very clean and kid friendly, with two waiting rooms… the sick side and the well side… and though germs are floating around in both rooms, it’s reassuring for most not to sit your kiddo next to the one with the running snot.
If you have a more serious issue, you can most times still get a walk-​in as they prioritize illnesses. I highly recommend you go for an interview and give them a shot… no pun intended???