For the town of Franklin I’d expect a little bit bigger/nicer theatre, but as it is Ruby is decent. The outside is dated but inside they’ve done a few updates to modernize it. The staff could be a bit more enjoyable to do business with though. I think most of them are just high school kids working for gas money, so they could care less about customer service. But its not bad, just no personality or anything. Just pay us money and go away kinda dryness. The theater is fairly clean and the picture and sound are up to par of most movie theaters in the area. I do like that they let toddlers in for free! Or at least they did the second time I came, first time the guy never mentioned it when I paid for tickets. The second the girl asked how old my son was and she said he was free! So basically a decent theater with a good selection of current movies. But as Franklin continues to grow I’d expect a nicer experience than Ruby has to offer.