I actually work at this sonic. I see that there are some bad reviews, and some I agree and some I disagree. It all depends on the day and the hour and how many employees are on the clock. The food and ice cream and drinks there are great. If people start complaining about the customer service, it’s not entirely the employees fault. If someone isn’t taking your order, it may be way too busy. There are 31 stalls and only 3 speakers to take orders. If you can’t hear the person taking the order, it’s probably a mechanical problem. Too many people complain about them not hearing the employee taking the order and end up cussing out our managers. It’s overall a pretty good sonic around.
William L.
Évaluation du lieu : 1 Franklin, TN
Be prepared for long wait times for your food, especially on weekend mornings when they are understaffed. I just waited 15 minutes for them to answer the red button and they never did so I had to leave for work. Evidently they are currently having management and staffing issues.
Laura M.
Évaluation du lieu : 1 Franklin, TN
It took them 15 minutes to bring me a slushie. They say they were busy but the parking spaces were half empty. Ridiculous.
Scott L.
Évaluation du lieu : 1 Franklin, TN
Rude customer service. Must be a bad sonic, all of the others I’ve been to have been great.
Mary F.
Évaluation du lieu : 3 Murfreesboro, TN
Update: stopped in for coffee today. Ordered hazelnut, chocolate-caramel, and black. Our server brought out two and named them off as she handed them to us. I popped the tops – all black. Huh? How did she even know what was what? They weren’t even marked. We sent her back. She comes back with a hazelnut but no chocolate-caramel — another black but were were already back on the road having been fooled by the hazel nut that did come back at least smelling of hazel nut. I’m so bummed. If you’re ordering anything but straight black, check your coffees before you pull away.
Tony A.
Évaluation du lieu : 4 Franklin, TN
They are quick and precise. I have been many times and my order is always correct. Service is very friendly
Sarah B.
Évaluation du lieu : 4 Franklin, TN
They’re quick, consistent, and accurate. What more do you really need to say about a Sonic?