The Rock Sports Complex

Took the family tubing and was very disappointed. This year there were tracks cut with bends and turns as opposed to straight speed tracks. The problem as I could tell was that they were very poorly done. Practically no speed could be achieved and getting stuck or stopped half way down the tracks was common even for a 200+ lb adult! We tried for about 45 minutes before giving up and leaving. At $ 64 for 4 people it was a very bad experience.

This is one of those instances where you wish there were 0 stars. Where to I start?
Customer Service is horrible. The place is full of disrespectful high schoolers that have attitude and no care for people or the business. I asked to speak to a manger, a bigger jerk than the employees. I took my daughter snowboarding and her board got messed up, rocks and all kinds of crap on the hill.

Without question the worst possible customer service I have experienced. Bartenders are often flat out rude…“uh, I was just about to leave”…is what 12 of us were told as we walked into the umbrella bar. The manager backed her up.
I would give it a 0 Stars if I could. Too bad because to location and the grounds are beautiful.

Nice place for baseball tournaments!

The baseball fields are in great shape but its not a family friendly atmosphere at all. They allow smoking around the fields and there is typically a guy smoking a big cigar and the smoke gets into the bleachers where my wife and son sit. Also there is no place for little kids to play. There is no protective netting up top like many complexes that have 4 fields next to each other and I saw a child get hit in the head by a foul ball that would have never happened if the proper netting was in place.
While I enjoy the area up by the umbrella bar it is also not a place to bring your children. The manager, Scottie, seems to have no problem dropping the F bomb in front of customers, which included children.

I met Brian, he is a mountain bike instructor at the Rock (shaved head, tattoos). He was friendly, professional and knowledgeable, he was full of useful tips and had a very chill demeanor. I would recommend asking for him if you come here to downhill bike. (he has no idea who I am nor do I know him personally).

I went to a baseball tournament at The Rock this last weekend. They did not have one single recycling bin. 100’s of plastic bottles in the trash bins.

Went tubing with the family 3÷1÷14 and it was a great time. Warm chalet, safe fun tube hill with a great ‘magic carpet’ so you don’t have to walk up the hill. It’s similar to riding and escalator to the top of the hill.
Staff were supportive and alert. The place was packed with tubers, skiers and mostly snowboarders.
Highly recommend the tube hill to families!

I skied here about five years ago when I first moved to Wisconsin. Being from Ohio, expectations are certainly not high when it comes to Midwest skiing and I had an ok time. I live in downtown Milwaukee so I stopped by last night to try and get a few laps in after work. Poor decision. The two long runs that run under the lift were not open, although it has been cold enough to make snow everyday for the past two months. The terrain park wasn’t terrible but the sheer lack of people on the ski hill gave the place a very spooky vibe. Rode around for an hour then went home to watch Seinfeld re-​runs. Do yourself a solid and head to Sunburst/​Alpine if you’re considering riding here.

As someone who’s rode this hill for the last twenty years and a first time season pass holder I am very disappointed. The two main runs remain closed. The one that is open you can’t really ride anymore because it’s blocked by a huge mound of snow and snow cross course that rides too slow for ten year olds. I don’t understand why you would take a hill that rivals sunburst top to bottom and say it’s not a ski hill it’s a terrain park. Who’s gonna go to the fancy bar 13 year olds can’t drink. Looks like alpine valley next year.

I agree with Virginia. People, definitely go out to The Rock and support this awesome facility. I’ll speak of the mountain bike trails because that’s what I’m familiar with. What we have in Franklin is awfully unique for the flat terrain of Wisconsin. The gravity/​downhill trails were built by Gravity Logic out of British Columbia. These guys are HUGE in the mountain biking world, and are responsible for the world-​class Whistler bike park and countless others in North America. They offer multiple runs from beginner to double-​black-​diamonds, so you can rest assure that there is something for everybody.
For now, I know they’re running a promotion. $ 60 gets you a lesson, bike and equipment rental, session pass for the lift to take you and your bike to the top of the hill, and hours of guaranteed fun! I used to be a big downhill rider back in my past life in So Cal, so I’m looking forward to building my bike back up to hit the trails. If pedaling is more of your thing, you can link up to the Alpha Trail from The Rock and get some relatively easy miles through Whitnall Park. All I can say is that the facility is an amazing addition to the Midwestern mountain biking scene. Gravity junkies no longer have to drive to the UP of Michigan to get their adrenaline going!

Be sure to check out and support this new facility!
This place is totally awesome now that it’s been redone. The new owners/​operators are really putting a lot of love into the facility and seem to be doing things right!
The softball diamonds are beautiful, the gravity logic MTB trails are super fun to ride, and most importantly — they are building a super awesome BMX track there! I’m still waiting for that to open though, so stay tuned. The sweet umbrella patio and bar is not dog friendly (unfortunately), but it is kid friendly! I also saw a wedding going on this past weekend, so keep them in mind if you are looking for a facility for an event.