Vanderbilt Walk In Clinic

I went to this clinic for a stiff neck. The staff was competent, helpful, and the wait was reasonable. However when I was treated, I simply told the provider what treatment I had received in the past (a steroid shot), which they did and that was it.
Then I was billed close to $ 400 for the office visit. When I called to ask for an adjustment, I said I would gladly pay for the shot and the visit, but could not understand why the office visit was so expensive. I was told it was billed as a specialty clinic, and my adjustment was denied. With my same insurance, I pay less for visits to legitimate specialists. Additionally, at other walk-​in clinics, I have paid less than $ 150 for the exact same treatment.
We went because we love our Vanderbilt doctors and have enjoyed our other experiences with Vandy. I will never go back to this clinic again and neither will anyone else in my family.

I had a good experience today. The only down side was the wait time, but hey, I was able to get lots of last-​minute Christmas shopping done on my smartphone! The nurse was EXTREMELY nice, the PA was very nice, they didn’t try to run a bunch of unnecessary tests or anything, which was nice since i’m a cash patient. Being new to the area, they even suggested a good pharmacy to go to where i didn’t get gouged.

Never have I been more unsatisfied with a clinic before. I never write reviews on places but this needed to be said. My husband was very sick for 2 days so we took him to the Cool Springs location early Sunday morning. They gave him a strep test, flu test, throat culture and took blood work. We went home with no results. Monday he was feeling progressively worse, so I took him back. They did a mono test and more blood work. Here it is now Friday (5 days after the first visit) and NO CALL BACK with results… Luckily I took him to another local walk in clinic and we had an answer of what was wrong within an hour and he is on medicine. As far as Vanderbilt Walk-​In Clinic is concerned they are still trying to find out what is wrong… and we are still waiting for a call…

I had been REALLY sick and couldn’t get into see my primary care doctor. Everyone at the clinic was phenomenal — from the front desk staff to the sweet doctor I saw. She was professional, so caring and got me exactly what I needed! I was better quickly before I had to leave town on a business trip. Very thankful!

Just echoing what everyone else has said this is a great clinic. I was in and out within an hour on a Sunday morning and even got a chest x-​ray done on site. I drove 40 minutes to get there and it was well worth my time.
The staff were friendly and the doctor was amazing.

Quick, efficient, professional and nice to boot. What more could you ask for?

My wife had been coughing for a week or so but I could not convince her to go to see her doctor. Finally, she woke up on Sunday morning feeling (and candidly looking) horrible. I called one of our friends who works at Vanderbilt Walk In Clinic and he told us to come right down.
The longest part of the visit was the car ride! We arrived and checked in and were taken back to an examination room within minutes. We didnt wait long before a nurse came in and took her vitals, all the while chatting and making her feel at ease. She had hardly been gone a few minutes when the doctor arrived in the room. He also had a warm and comforting bedside manner. Equally important to us, he shared information with us that made us feel as though we were being treated as the educated health consumers we like to believe we are.
A quick chest x-​ray later revealed that my wife had a pretty severe case of pneumonia, although one that did not require hospitalization. A shot of antibiotic, a prescription for more, and a discussion on what to do and what not to do and we were on our way.
While it is a long hike from Hendersonville, for medical care this efficient, professional and friendly, we may well make the drive again.

Vanderbilt as a whole is a very good group of doctors and nurses. However, when you visit this walk in clinic be sure and pay close attention to who you are being seen by. In the few times I’ve gone there they like to substitute Nurse Practitioners but charge you the same level that an MD visit would charge.
You still will receive good care since being seen by an NP is in no way a bad thing, and usually you can get in and out of there much quicker. Just watch your bill especially if you are on an HSA.