Popeyes Chicken and Biscuits

I catered an event from here and could not be more pleased. Everything was organized, clean and they were fantastic! Food was delicious, especially those disbursed. Needless to say I was a rockstar that day for not bringing a salad to cater event :) excited to be back next month for our next event.

Excited to be on this side of town and there be a Popeye’s so I can pick up my favorite chicken and biscuits to take home for dinner. I asked for honey to go with the biscuits.
When I arrived home and prepared to eat my meal I noticed that the honey was not in the bag.
I decided to call to make them aware so they would be mindful to avoid the error with others. Spoke to the Manager and explained I lived about 20 miles away and how I was disappointed not to have the honey in the bag for the biscuits. She replied with you can come back up here and get the two packets of honey. (Guess she would drive 20 miles both ways to pick up two packs of honey she was charged for.) It was how she delivered her response with the tone in her voice and lack of concern for providing a happy customer experience that concerned me on how she valued my feedback.
I decided to call customer service. I explained my situation, also including it would really not have been such a big deal to me if I was not charged for something I was not aware of. I did not see it on the menu and the associate taking my order did not mention this uncommon charge for a condiment.
Customer service was robotic while listening and taking notes of my concern. She said she would pass the information to upper Management along with my name and contact information. That was about 6 weeks ago. I haven’t been contacted by anyone since then.
I know its just honey. However providing great customer service gets you returning customers and free advertisement.

I ordered the chicken fingers and they were soooo burnt that it was unbelievable. I can’t even believe that another human would try to get someone to eat that. The cashier said «oh, wow, these are burnt.» I thought this is the worse fast food experience that I have ever had, not eating here again in my life!

This Popeyes puts KFC and other fried chicken places to shame. Their mild chicken is just ok, but their spicy chicken is fantastic. I’d suggest getting the 5 piece tenders combo spicy and with fries. Their coke also tastes better than other place’s coke for some reason.
The only thing keeping this Popeyes from getting a 5 star rating is that lots of times they don’t have any spicy tenders ready so you have to wait for them, and the service isn’t always great. Sometimes if you wanted 5 spicy tenders and they only have 4, they’ll give you a mild tender without you knowing which sucks.

Too expensive and you don’t get a lot. Biscuits and beans and rice was really good! Don’t think I’ll go there again

My boyfriend and I stopped at Popeyes today since we were in the area and it’s something different.
So the drive thru is kinda weird. You can order on both sides. Weird. Anyways we ordered at the window closest to Groesbeck but then then had to wrap around the building and wait behind a couple other cars for our food, when when there was a pickup window on that side of the building.
What was also weird for a fast food place is they ID you for your debit/​credit card AND give you a clipboard to sign your name. That’s a first!
Prices are a little outrageous for fast food. My boyfriend and I split the 5pc Chicken Tender combo with drink and small side of Cajun fries that was close to $ 10. Thankfully I ate prior to going to Popeyes otherwise our total would have been $ 20. For that price we could have sat at restaurant and had a real meal.
The whole going to the other side of the building to get our food was kinda annoying and I can see why orders can get mixed up when you have to wait for those cars at the drive thru off Utica road.
Chicken tenders were hot, crispy and moist. Tasted like hand breaded tenders. Decent size. Some larger than others. Fries were just like Checkers with apparent ‘cajun’ seasoning. Didn’t taste spicy to me. All the fries were all stuck together as one.
Biscuit was warm. Very salty. Didn’t know you had to ask for honey and pay for it.
I would come back again if I was in the area. Service was slow and sounded like everyone was forced to like their jobs.

Good place to eat at. I get my meal out fast and hot. Couldn’t ask for anything better. And I really don’t mi d paying 50¢ for ho ey because people take so much more than what they need such as the napkins, ketchup, hot sauce and more. They take so much that the store loses money I have seen in before.

Not a fan of this place! I love fried foods and spicy stuff which makes this place sound like the perfect choice, right? Wrong! Maybe it’s just me but, their (heavy) breading or the way they fry their items (the grease) is just too overpowering and almost nasty tasting. I always get excited when they release a new seafood like the lobster bites or something like that because the commercials make it look so appetizing. Then, I get the food and it’s back to that nasty taste left as a reminder that it is not good. They also charge for any extra sauces you want like honey for your biscuits (they don’t give you any to start with) which really sucks.

Great service and super fast! Awesome chicken!!! Love this place. I come there all the time and haven’t ever been disappointed.

Came here for the first time today and was impressed with the food and service. Went inside and told the girl I had never been to a Popeyes and wanted a chance to look over the menu. She gave me a few suggestions and told me what she thinks is the best here. She wasn’t lying. The chicken is excellent, with just the right amount of Cajun seasoning. You can get it either spicy or mild. I tried mild since I didn’t know how spicy their spicy is. The mashed potatoes and gravy and biscuits are awesome. I’ll definitely be back!

First time I’ve had Popeyes was at this location… pretty sure I won’t ever goto KFC again! Service is reasonably fast, chicken has always been hot, and the potatoes are amazing. Will definitely come back!

I got the chicken wrap for a buck fifty nine. What a deal! OK, well that was a tip I left last summer, but apparently never got around to writing a review.
I love Popeye’s Chicken — I am a major fan of Cajun & Creole. They did good by me when I stopped.
I opted to sit at the outdoors concrete benches and tables. The tables were noticeably messy on top, so I just headed back to my car instead.
On this visit, absolutely no problems with service at the drive-​thru.
I’ll definitely return.

I bought red beans and rice 2 biscuits and 6 piece chicken. They charged me for extra sauce 27cents. Which I really didn’t need because the chicken was the size of a dime… lol. I asked for honey they told me they charge 5cents for it even though I had biscuits??? Are they serious??? My rice wasn’t all the way cooked. Well I’m not going back to this place. Avoid them it’s sad that their management there is ridiculous because there are young folks working there trying to make some money or somewhat of a living. Their bad business practices is ultimately going to close them down.

First, I want to say that the food is pretty good but not worth dealing with the unprofessional fools who work there. I have been there twice and if it was within an hour of closing don’t expect to be able to order everything on the menu. They won’t cook fresh that close to closing, they actually said that. I caught both the order taker and manager making snide comments behind the counter because I asked if I could get a ten piece with all white meat, they don’t do that even though I was willing to pay extra. Never run into this before, all other places do. Then we were asked to pull over to wait. One of the employees came out on a break or something and when she saw me light up a cigarette came to my window and said «hey, can I get of them off you?» Both times the employees were just snide and very unprofessional. You never want to go back to a place where you wonder if they spit on your food because of their attitude.

Worst place I have ever been to! The service was TERRIBLE! They were very slow with getting the food out. 3 minutes?! PAH! More like 10 – 15! The shrimp and chicken are VERY hard as are the onion rings. They messed up the drink order…
I couldn’t understand what the lady was saying and when asked to repeat she got very snappy!
I will NEVER EVER go here again!

you know it has to be good I have to drive 15 miles each way to get here. great tasting chicken.

This has to be the worst service I have ever experienced from any fast food joint. As Ron C. mentioned after you order they make you pull completely around to the opposite side of the building to pay and receive your food. This seems weird as they have a window on the side you order from. Why not just use that?
Anyways, long story short my wife and I hit the drive-​thru last night and I told the person what I wanted, he repeated it back and it was correct and then I told him what my wife wanted and he too repeated that back as correct. Then just to make sure, he repeated the whole order and it was still correct. While this was a bit of overkill I actually really appreciated that he did this because most places don’t even repeat the order and then stuff is messed up.
We pulled around and when it was time to pay the lady (different from the person who took the order) she says «you had ‘X’ right?» to which I told her no. She looked at me dumbfounded and then said «Okay so you had ‘Y’ then?» again still incorrect so she tried a third time and that too was wrong.
I told her what we ordered and even though the guy read it back three times as correct it was messed up in the system. She corrects it I pay and then she hands me the receipt and I notice that this too is still not correct. She opens the window to hand me my food and I stop her and ask if what she is giving us is correct because what is on the receipt was not. She again looks at me dumbfounded and says «Well that is what you ordered!» and I again have to correct her.
At this point I am beyond fed up and just tell her to refund my money and keep the food. This so called service was a joke. Instead of apologizing for the mistakes she looks at me and I shit you not says in a loud upset tone «OH HELL NAH!!!» before closing the window and then cursing up a storm because we wanted our money back after they couldn’t get a simple order correct. The worst part is her name tag said she was the manager too! She forces the money back on us and again fails to say she is sorry and then slams the window shut again.
Needless to say I will never be going back there again and I contacted their Corporate Complaint line because that is just beyond unprofessional. That lady needs to be fired or they need to send out a team to retrain everyone. I worked in fast food back in High School and it is not rocket science. Why so many people screw things up is beyond me. They must have no pride in their job and it clearly shows.

The Service here, makes the food not worth the trip
I ordered at the drive-​thru on the west side of the building. After I paid the gal she said please pull to the window on the east side of the building… ah okay.
after 3 – 5 minutes another gal opens the window & says, can you pull off to the side?
«no I replied as that would be my third stop in 10 minutes, miraculously they then handed me our Shrimp & Fries

3.5 Stars
I really wanted to review the Popeye’s on Gratiot in Detroit near 7 mile because that one is 4.25 stars but it is not listed on Unilocal.It’s 4.25 stars because the food there tastes better, fresher more homey (like someones mom made it if you can believe that). Service is slower but the food is better. Trust me. 1 thing though: I don’t like to fight through the bums begging for money while you try to order in the drive thu.
This Popeye’s is good they are faster and there are no bums. They are friendly but the red beans and rice doesn’t taste as good as Detroit. The Chicken rocks, I always get spicy. The sides are great like the red beans & rice. The mashed potatoes are better than KFC.