While the store is clean and the selection is good there is never enough staff and the wait to purchase your items takes forever. The pharmacy is also very slow. I went to pick up pictures the other day and it took over 10 minutes to get somebody to help me. The only reason I shop at the store is because it is open 24 hours and it is close to my house.
Tim K.
Évaluation du lieu : 1 Fraser, MI
This location is super close to me and is 24 hours which makes it really convenient. The Store portion is fine, but my issue and basis of this review is with the Pharmacy. They never follow through on the time frame they give you. If they say it will be done in an hour you might as well double that to be more realistic. Also on numerous occasions they do not have my prescription in stock and I have to wait longer to get it. Most recently I dropped off three scripts from my Dermatologist and as it was late and I didn’t feel like waiting I optioned to get them the following day. After work the following day I went through the drive-thru to get them and was informed that two of the three were out of stock(shocker), but they would have them and be ready any time after 3:00PM the next day. Also two of the three were $ 55 each and they did not offer a cheaper generic even though there were some available from what I was told. I opted not to fill the more expensive ones there at that time and would just come back the next day to get the other one I needed. Well I went the next day around 9:00PM only to be told they didn’t have it and needed to special order it. I reiterated what I was told the previous day and the lady disappeared for 10 minutes before coming back to again state they didn’t have it nor anything similar they could offer and she had no idea when they would have it in stock. I just told her to forget it and asked for all my prescriptions back so I could take them elsewhere. Again she disappeared before coming back only to give me two of the three. I asked her for the other as well and she asked me to hold on another moment. Instead of just grabbing it off the counter and handing it to me she goes and helps other customers in the store making me sit and wait another 10 minutes. At this point I was livid. From the time we got there until we left we sat burning up gas for 45 minutes. The kicker was they had a delivery come in and the area the Semi parks to unload is directly in front of the drive-thru exit horizontally thus blocking us in. We would have just reversed out, but there were other cars behind us and they didn’t want to be accommodating. The only way I will go back there would be in a pinch if I need something late at night. For everything else I think I will just transfer everything over to the nearest CVS.