A well meaning family member kept giving us gift cards to Outback so after a few years we diplomatically explained we don’t enjoy Outback. For a few years we were off the hook but much to our surprise this past Christmas they gifted us a $ 50 gift card to Outback… We decided to use the gift card tonight. I feel like Outback needs to pay us $ 50 for eating there. Tonight the service was so incredibly slow. A large group came in from the hotel across the parking lot and it must have thrown them off. I’d have thought the manager would have stepped in to assist, but no. They actually took our(good?) waitress away to help with the large group and gave us a new(so so?) waiter. My husband’s Alice Spring Chicken didn’t come with the special sauce. It took a good 10 minutes for the waiter to bring it out. Refills took forever and it felt like an eternity for the waiter to come by at the end so we could ask for a doggy bag and our check. I’m crossing my fingers we’ve received our last Outback gift card!
Bruce C.
Évaluation du lieu : 3 West Chester, PA
they actually call them«CRAB“Cakes — We ate at outback last night., Wifey ordered her 6 oz filet & I, instead of ordering my usual baby back ribs or grilled salmon, I selected a «NEWITEM» crab cakes. Yeah I know wtf order CC’s in a steak house??? NEVERAGAIN!!! The crabcakes(two) were 70−80% filling, 20−30% Crabmeat. And they looked like what my mom used to make with left over mashed potatoes Actually if I can remember 50+ yrs ago, my moms«potato cakes» tasted better. The crab cakes SUCKED… But my stupidity for drifting off my usual… I did learn something, my mom’s potato cakes were not her creation. many many pictures of them on the internet…
Susan C.
Évaluation du lieu : 2 Exton, PA
If it wasn’t for the wonderful service for our waiter, I would have given them 1 star. We used to go to this Outback regularly, but gave up after the lower quality food became the norm(just after the renovation of the décor). Sunday we unfortunately decided to see if perhaps they had improved and were shocked to discover that it had only gotten worse. I’ve gotten better cuts of meat on sale at the local grocer. Truly, they should be embarrassed to consider themselves a steak house, the food more closely resembled that of a public school cafeteria. I almost forgot to mention the sour smell that kept wafting passed our table. Very sad to see a once good, dependable quality restaurant turn into a dive. I don’t know why the corporate executives so drastically changed the«working» model. «If it aint broke…» TIP: about 3 miles further West, on route 100 S is a Longhorn.
Greg J.
Évaluation du lieu : 2 San Antonio, TX
In my opinion as a traveler who is on the road 200+ days a year it was tasteless, marginal, boring food. Had not been to Outback for 10 years for no special reason but I guess my last visit was not memorable Had a rib eye, companion had a sirloin and shrimp. Bread was cold when served, steaks were tasteless, they forgot the shrimp on the order, baked potato not quite done. a boring meal presentation Beer was cold and the butter was soft
Nancy B.
Évaluation du lieu : 2 West Chester, PA
Went to Outback on January 272016 with my daughter. The waitress Nicole L. Was very inattentive. She was too busy talking to the hostess instead of seeing if her diners had everything they needed. I wanted A1 sauce but she never came around, by the time she came back the filet was cold. When someone first brought the meal to us it must have been sitting for awhile as the baked potato was semi warm. Extremely disappointed in the service.
Taylor K.
Évaluation du lieu : 4 Exton, PA
Went here last night and was surprised to see the parking lot packed. As we walked in, there were people waiting to be seated, and we had no reservation, so were waiting as well. As crowded as it was, they were pleasant and well organized, and we only waited about 10 minutes! My boyfriend and I were both really hungry, and were happy to get free bread to start the meal. Additionally, when our food was taking a little while longer than expected, our waiter gave us another free loaf of bread. Everyone here is always very nice, and the food is delicious, the new macaroni and cheese side is a new favorite. I love the spice in it, and everything’s decently priced as well. I have been coming here for years and definitely recommend it, a great place for a date or a family meal. I have always enjoyed it and wanted to write my own review when I noticed it had only three stars. It is not perfect, but it is definitely one of my favorite restaurants, and am not disappointed when I go!
Mitchell K.
Évaluation du lieu : 3 West Chester, PA
It’s decent food and not too expensive, but service here is not great, and have been really slow last couple times.
Justin C.
Évaluation du lieu : 4 West Chester, PA
Our server, Matt, was friendly and attentive. Manager was checking in with customers. Everything we needed was brought without asking. The beers were fresh. Unlimited shrimp hot the spot and was deliciously brought out in intervals. Steaks were right on! Thanks for a fun date night!
Chris D.
Évaluation du lieu : 1 Spokane, WA
I was craving some comfort food like a burger and fries, but just didn’t feel like putting a lot of effort into going out so I stepped across the street to Outback. I usually don’t have expectations of chain restaurants because they consistently provide a predictable selection at mediocre quality, but this place failed to meet mediocrity. The burger couldn’t even stand up to fast food and the fries were a cold soggy mess. My meal could’ve fell on the floor a dozen times on its way to me and I wouldn’t have been able to tell the difference. I’ve learned from my mistake, and will not take a chain restaurant for granted anymore. I definitely would not recommend this place to anyone.
Lynn E.
Évaluation du lieu : 5 West Chester, PA
My boyfriend and I had their $ 12.99 Wednesday/Sunday deal and it was so worth it! It was very good. My boyfriend also had a key lime pie martini and he really enjoyed it!
Kevin D.
Évaluation du lieu : 2 Parkville, MD
We are in town for a soccer tournament. They stuck us in a corner booth that wasn’t cleaned my foot is literally in some sticky stuff right now.
Frank W.
Évaluation du lieu : 2 Downingtown, PA
Had a relationship-ending experience tonight. No drama. Just too much blah. Ordered a martini: undrinkable. Ordered the Victoria filet, $ 21, spit out 4 gristle balls. We’re done. No hard feelings. We just don’t feel the value. At all.
Mike B.
Évaluation du lieu : 1 Washington, DC
The curbside take away service was horrible. We waited 15 minutes past our pickup time before being acknowledged by the staff. Then we had to wait another 5 minutes before actually getting the food brought out to us. The food was good but I wouldn’t order again because of how terrible the customer service was. I’ve never posted on Unilocal before but felt compelled to because this experience.
Allison C.
Évaluation du lieu : 1 Malvern, PA
This restaurant used to be my favorite place to go. In recent years it has REALLY fell from grace. The last 4 times I’ve come here I’ve regretted it. The steaks have been overcooked and management doesn’t stop at the table to address the issue. Gift cards and coupon offers kept me returning, but this last trip is the last straw. Done with this place!!!
Andrea M.
Évaluation du lieu : 4 West Chester, PA
Great restaurant. They over cooked two of the three steaks we ordered. We were reluctant to say anything but our waitress asked so we told her they were overcooked. She offered to send us home with two extra steaks at no charge for the inconvience. Very nice of her to offer she made our experience that much better and I will diffidently go back. Thank you Jordan!
Jeffrey W.
Évaluation du lieu : 4 Malvern, PA
I did have a bad experience with the drive up about a year ago. They did send me a gift certificate when I complained. My other experiences have been great and I have to tip my hat at the improvement.
Jon M.
Évaluation du lieu : 1 Philadelphia, PA
Worst service ever the old lady that runs the hostess desk knows exactly what I’m talking about but this review won’t matter because people will still stand in line for 40 minutes for a piece of cheap crappy steak and a greasy blooming onion and you know this.
Jane F.
Évaluation du lieu : 3 Exton, PA
We received gift cards for Outback Steakhouse for Christmas. We decided to go to the one in Frazier pa. This once very popular location was very disappointing. The appetizer, shrimp on Barbie was overcooked. I ordered a ny strip for my entrée. it was tough and not worth the $ 21.99 price. My husband ordered chicken and ribs. The chicken was also overcooked and dry with hardly any barbecue sauce, however, the ribs were very good. So if you decide to go… best bet are the ribs.
Chris W.
Évaluation du lieu : 1 Paramus, NJ
Let’s face it, Outback isn’t a 5 star steakhouse. It’s a inexpensive chain restaurant that serves steak. But even with that said, I do expect good service when I walk into a restaurant and spend my hard earned money. This outback was located within walking distance of the hotel I was staying at. I chose to eat here instead of just grabbing something at the hotel bar. It was a Saturday evening, and as expected the place was packed. Took me about 20 minutes to get a seat at the bar, which I didn’t think was bad considering the number of people in the restaurant. Was slightly annoyed that none of the bartenders thought it would be a good idea to ask me if I wanted a drink. After finally sitting, down I ordered my meal: Cesar salad, 6 ounce sirloin with blue cheese crust and mashed potatoes. For what it costs(I believe it was under $ 13) it was a great bargain. All is good until my entrée comes out and I notice that my steak does not have the blue cheese crust that I ordered. The bar was very noisy, and I’m easy to forgive the bartender for not getting my order right assuming that he just didn’t hear my order correctly. The handling of this mistake is where my night takes a turn for the worse. I promptly tell the server of the mistake that was made, he apologizes and walks away leaving my order in front of me. Knowing my order is wrong I don’t touch the plate in front of me. He comes out several minutes later with a salad plate and asks me to transfer the steak to the plate so he can bring it back to the kitchen. About 10 minutes later my steak comes back out with the crust and he slides the steak back onto my plate(with my now cold mashed potatoes) during which the steak flips over and all of the blue cheese crust falls off. The server then turns and walks away. Now I completely understand that mistakes happen in restaurants but when one is made, I do expect them to be handled in a graceful manner. The server should have just taken my plate back to the kitchen and fixed the order. This just seems like common sense to me. While the food was good for the price, the lackluster service was enough for me to not consider going back if I was ever in the area again.
Lindsey B.
Évaluation du lieu : 5 San Antonio, TX
I’ve been to this location several times and have yet to have a bad experience. My fussy group of 5, all from out of town and staying at the nearby Sheraton, didn’t even faze the waiter. Even with 5 individual checks, and an additional check for drinks. Our waiter was friendly, knowledgeable, and attentive. The food was good, and I heard the drinks were good as well.