Cobbler’s Bench

I recently purchased a new pair of leather cowboy boots. The vamp needed stretching as they were a bit tight in the instep. I called Cobbler’s Bench yesterday to confirm that they were open until 8:00 PM so I could run right out there after I got off of work at 7:15 PM and drop my boots off. The man on the phone assured me they would be there until 8:00. I also inquire about the price and he tells me $ 20.00.
I left work and drove across town. I fought traffic and cursed my luck at lights. I finally arrived. I parked right by the mall entrance at Miyako’s and walked in. The time was 7:47 PM. One older Asian lady was there working on a pair of pants. I stood at the counter for a few minutes until she finally looked up at me and in broken English inquired if I was there for the cobbler. I answered in the affirmative and she manages to inform me that «he already go home». After a few more moments of stunted conversation, she comes over to the cobbler’s counter and hands me a ticket and tells me to put my name and phone number on it. I attempt to explain to her that I need the vamp stretched which drew no response. After a blank stare, she actually cocks her head to the side and goes «drop off»? I confirm that I would like to drop off the boots for service. She takes them and the ticket, hands me the bottom portion of the ticket and then just sets the boots on the counter right up front with the ticket haphazardly sitting on the toes. She doesn’t make sure the boots were connected or paired in any way. She then walks away and into a back room.
Befuddled, I leave. I securely place my claim ticket in my wallet and promise to myself that I will call them the next morning at 10:00 AM, right when they open to make sure that my boots are still there and to explain what I need done.
I call at 10:00 AM. No answer.
I call at 10:10 AM. No answer.
I call at 10:15 AM. No answer.
I call at 10:24 AM. No answer.
I call at 10:36 AM. FINALLY. The same man as yesterday answered. I explain that I had come in last night around 7:45 but no one was there. I ask if my boots are still there. He gives an awkward laugh and advises that he was getting ready to call me. Once again, I tell him that I need the vamp stretched up. I again inquire about the price. He confirms what he told me yesterday on the phone, $ 20.00. He tells me I can pick up my boots on Monday evening after 5:00 PM.
UPDATE:
I arrived at the store at 5:50 PM today (9÷9÷2013). SURPRISE! The staff of the Cobbler’s Bench are NOT there. And again, I have to attempt to explain to the older Asian lady that I am here to pick up my boots. She wanders around the back until I finally point out my boots. She brings them to the counter; the right boot still has the stretcher in it which she asks me to remove. I’m pretty sure this isn’t my job but I do it anyway. I try my boots on – ONLY THE RIGHT BOOT HAS BEEN STRETCHED.
The lady rings me up and says «$ 20.00». I try to explain to her that they are not done correctly. In broken English she tells me to just call back tomorrow. She says I have to «just pay now». Obviously, I’m not going to get anywhere with her, so I pay and leave.
I haven’t decided if I will even bother calling the store tomorrow to address my issues. It probably won’t even be worth it.

Friendly service, excellent repair and shine. Prices are fair too