VERY reasonable to check out the issues with my printer. It was making noises and not moving paper through. Of course it wouldnt make the same noises when I brought it IN…(like a car in the shop)…but they assured me that if I had to bring it in for the same reason, I would not be recharged. Completely cleaned my machine inside and out(rollers, etc) Looked brand new when I picket it up. VERY friendly staff. Highly recommend.