Firehouse Subs

We preordered food to be ready at 7:15. Get a phone call saying they didn’t have steak for our steak and cheeses, whatever things happen. We place different orders. Get there, food hasn’t even been started. There wasn’t anyone in the store and all of four employees were doing absolutely nothing. Didn’t even attempt to make subs at a speedy rate. Didn’t leave until 7:30. I have worked at a sub shop and this is absolutely unacceptable. Will be visiting the other location in Frederick for now on.

Owner Cassie great gal and ever present! Khyle B. was my register guy this time and he was very friendly and quick! Got the Maryland Steamer on wheat… the better and softer of the breads I think. $ 7.20 for just the sandwich. Corned beef brisket, pastrami, melted provolone, deli mustard, mayo, and Italian dressing. Even during a busy lunch rush they get your food to you pretty quick!

The service as of late has gone downhill. Something has gone awry in the efficiency department. The last 3 visits have resulted in 20+ min waits after the time of order. I witnessed what I think was a supervisor belittle another co-​worker in front of everybody (and I’ve seen it from him on more than one occasion) and tonight capped it off when there were 5 people that I could tell waiting for food, 2 staff making sandwiches, and the rest of the staff was standing around the registers with their friends like it was social hour. There has been a very noticeable and distinct slide in service and professionalism in the last few months. I’m finding it harder and harder to justify a return after this last visit.

Unlike the other Frederick Firehouse, the service here is slow. Drink area dirty and empty. Employees not very friendly. If you want Firehouse, drive to Westview.

In my opinion, home of the «mini-​sub.» Firehouse Subs, kind of in the middle of the road and then some. I ordered the loaded steak and cheese with chips (a mini 1 ³⁄₈ oz bag) and a drink for $ 8.98 w/​o tax. When I first saw the sub, I thought someone has hit it with a «shrink ray gun.» The sub was on the smallish side but the sandwich had decent flavor. The bread was soft and chewy and the meat tasted fresh. Not bad but not great, somewhere in the middle of the road. I’m not going to go out of my way for one of their subs, but may eat there for convenience purposes with a coupon because the size of this sub does not justify paying full price. Don’s expect their regular «mini-​sub» to fill you up, ’cause it ain’t going to happen, in my opinion.

I’ve been on a sandwich kick lately but unfortunately it’s tough to find a truly great sandwich. Firehouse is no Italian Store but they actually make hearty, filling sandwiches that are fresh and tasty. The portions are generous but not gargantuan and I like that they have an under 500 calories menu. So far, I really like the Engineer sub and the Turkey Salsa Verde.
Even if it’s not busy, the wait is around 10 – 15 minutes. The teenagers are sloooow behind the counter. However, they make up for it for being friendly and polite. The seating area seems to be clean.

I usually go to the one on Buckeystown Pike because that one runs like a machine. I went to this one last week because I was diverted due to an accident. It was the first time I went to the one on Kingfisher Dr and will definitely be the last. When I went into the restaurant, there was a family already in line, but no one behind the counter. I mean NO ONE. They asked if I knew what I wanted so that I could go ahead of them, and the woman then said, «If they ever get out here.» I asked if they had been served yet and was told they had not. When the woman walked past the register to look where the refrigerators were, she saw the entire staff on their cell phones! She then yelled to them to get some help for us. Once one of them came out, he quickly realized he now needed all of them to come out. Everyone of the staff looked like they were too young to even shave yet. The guy took my order and I went to the soda machine to get my drink. They had a total of two medium lids left. I got my drink, grabbed one of the last two lids and went to a table, which was just about out of napkins as well. Additionally, there was food residue from previous customers on just about each of the tables. I tried to grab the one that looked the cleanest. The food came out with no issue, and was delicious, but you would think that a restaurant that does the kind of volume they do, which had about 5 – 6 employees working at one time could leave one person out front, could fill the lids and napkin holders back up, and clean the damn tables off. The place was disgusting. Like I said, the one on Buckeystown Pike is always spotless, always has help out front so they know you are there, and generally always have supplies and utensils filled when you get there. They place is also always spotless. It seems to be a management issue. I love their food, but will not be back to this one… EVER.

One of the worst locations I’ve been to — the staff is pretty rude and don’t acknowledge you when you come in and don’t seem like they even care to be there.
The sandwiches come out looking sloppy and the bread is soggy on the bottom from the juice coming from the pickles which really grosses me out.
Also, thus location has been low on hot sauces for quite some time and it doesn’t look like they’re planning on restocking.

These are really good subs. If you like your subs to be loaded with MEAT and veggies, then this is the place for you! Plus they have like 20 different kinds of hot sauces which is even better; at least for me ;)
They have generous portions too. My wife and I always order one Philly cheese steak and club of the day and always split it. If you don’t have a huge appetite, I recommend the medium size.

The food is always great at firehouse as I have one closer to my house I love to go to so when I was up this way I thought I’d get lunch there! I ordered a turkey bacon ranch with no cheese or mayo and added bell pepper and cucumbers. The sub I got had cheese on it, mayo with no ranch or bell peppers. Why be able to customize something if they are just going to ignore it?! Probably won’t go to this location again — not too mention it took them a very long time to get the order out as a lot of us were waiting and waiting for incorrect subs.

Wow. I must say for a sub shop the service was great. The owner I think her name is Kristen and her staff went out her way for my family. Thanks much. Will be eating here more often. Luv the new menu also Food was very good. Clean and very friendly.

Good as always but still more if the same and nothing special. Still beats Quiznos. The brisket is half way decent.