Potomac Tile & Carpet

Wow unbelievable the lack of professionalism. We came in ready to spend up to $ 10,000 on hardwood flooring. The salesman were all busy when we came in which was fine so about 10 minutes after we arrived, they were freed up and one man came and greeted us. I felt like I was talking to a used car salesman but figured I could benefit by being educated in his advice. He educated us with lots of good information. He would come and go and out of about an hour we were in the store, he spent about 15 minutes with us. We didn’t dominate his time, nor did we request his attention when he kept disappearing. He educated us that flooring that was 5 inch wide or more could have cupping. We acknowledged that we understood and we began to rethink based on his advice that perhaps we should consider a thinner width. Later another salesman came over to talk to him and I overheard the other man ask, did you tell them about the cupping, he disgustingly said, I have told them at nauseum. Wow!!! Them once we could not find anything they sold as much as something we found elsewhere, we went to leave and overheard him saying to the other salesman, «that was a waste of time» so my suggestion is don’t waste your time shopping at Potomac, they really seem ONLY worried about their commission and could care less about investing time in their customers. I had always thought they were an upscale flooring store, but if you wanted to be treated rudely and unprofessionally this is the store for you

After reaching out to four different contractors recommended from social media friends and Home Advisor, all of whom were disinterested in repairing my mater bath or ‘no call, no shows’.
My wife and I dropped in at PT&C and met Wayne Staley. After an initial consultation and tile shopping we selected PT&C to preform the work and we couldn’t be more please and satisfied with the excellent quality of the demo performed by Charlie Garner of Garner’s Quality Construction (PT&C’s sub) and the installation team. Wayne covered EVERY detail and made suggestions that we incorporated into the design. What we appreciated the most was that the installation plan included all the above average steps for waterproofing and durability, far above the original build quality. The installation professionals were excellent and very attentive to our home while finishing all the work. They exceeded all our expectations, sought out our opinion and made many helpful suggestions. I recommend all the professionals involved without hesitation or reservation.

I went in for new tile for my kitchen and walked out knowing I would never do business here. When I stated I was looking for tile, the salesman told me that was the most expensive option in a way that implied I couldn’t afford it. He also seemed inconvenienced when I asked if they would be able to install it.

Came in here looking for tile for our kitchen and the employee on duty was anything but helpful. In fact, he didn’t even ask us what the tile we were looking over was for. We were the only people in the store, and my husband and I felt as though he was annoyed we had even come in.
Since we weren’t being helped, we left. We ended up buying tile from Lowe’s, which we didn’t want to do– we wanted to buy local. Alas, it just didn’t happen.