Ruby Tuesday

Ruby Tuesdays
Location: 1312 West Patrick St.
Frederick, MD 21 703
Number of Guest: 4
Coupon: Buy one entrée get the second one 50% off ?
(Didn’t think a salad bar or the Veggie trio would be counted as a «entrée «for the 50% discount.)
My family of four ordered 2 rib eye steak diners, the Veggie trio and a salad bar. The server was good I have to give him credit, everything was timed very well. Although I thought it was kinda strange that coupon was taken from me prior to ordering anything from the waiter? The waiter ask for the coupon and says that the best deal is the buy one entrée get the second one 50% off. So as we’re all looking over the menu, my wife decided on the two sides for her meal and daughter has decided on the salad bar. My son and I choose to go with the rib eye $ 19.50 steak dinner. The steaks dinners looked like two distinct different size steaks, we all kidding saying that the smaller one was going to be the one that was 50% off. Thinking obviously at this time we ordered two rib eye entrées and that one of them was going to be 50% off. The waiter comes up to the table while my daughter and I are at the salad bar and offers my wife to move her two sides order to the the «veggie trio» because the cost is very minimum cost difference and so she does. ** Not thinking that it would replace one of the entrées for the 50% discount, which it did!!! They tried to apply the 50% discount off the salad bar first, which was a discount of $ 4.79. Of course we said something and the waiter agreed with us saying it was wrong. The waiter takes back the bill to the manager and the waiter returns with a additional discount of a dollar, bringing the total discount to $ 5.79. Now the discount has been applied to the veggie trio, conveniently. This time when he shows me the bill the coupon is now back at the table and on it someone has circled the fine print on the coupon. «the 50% discount will be on the lesser valued item»
Needless to say, if there is a problem with a bill the manager should be addressing the situation and not the waiter! The manager let us leave unhappy and dissatisfied with our experience in this competitive market we are in, I guess business is that good? Ruby Tuesdays has definitely lost our business over $ 4.00 We feel like we were scammed, we only went there because of the attractive 50% coupon and definitely will not recommend this restaurant establishment.

I like Ruby Tuesday restaurants, but this one has some good cooks in the kitchen. The food here just seems seasoned better than other locations. My steak was yummy and tender, topped with a pat of herb butter… and the spaghetti squash was also better than usual. I like that there are a lot of good choices for people like myself who are trying to be calorie conscious. I had a nice and filling dinner while staying within my goals. Plus, the restaurant had one of my favorite wines… Penfold Shiraz. The atmosphere is pleasant at this location and the staff all seem happy and relaxed.

It’s been years since I visited a Ruby Tuesday’s (since the one over by Walmart turned me off). We decided to give this one a try since we were short on time and it was close.
I will say, the service was very good. The salad bar was also nice and fresh. Why are those croutons so delicious? The entrées and the tea… not so much. For some reason I thought it was a good idea to try their shrinp and grits. The shrimp were fine but those grits were terrible. My mom has one of the pastas and said it was pretty flavorless.
So, I will go back for the salad and croutons but that’s probably about it.

Wow. Just wow. I noticed the 1 star reviews while I was trying to find the phone number but I don’t really pay attention to reviews for chains. But maybe I will now. I got a to go order and held for several minutes before being helped, waited at the bar for several minutes to pick it up (and I ever gave them a few extra minutes because I know Friday nights can be hectic.) The portions were tiny! And cold. The cheese on my ravioli wasn’t melted, the mozzarella sticks were served on a bed of wilted lettuce that ruined the taste. It was all just impressively bad.

Pretty bad. Nearly empty around noon on a Sunday. Food was lousy considering what we paid for it. I found the booth backs to be uncomfortable, and we were met with smirks from the wait staff who were standing around, when we asked to be moved to the adjacent table.
The waitress did a poor job of it, and acted rather strangely. Spouse and I both thought she was probably high. We won’t be returning.

I recently went to Ruby’s for dinner and ordered the crab cakes, which I have ordered before and they were delicious. This time they brought out three flat pancake looking things on my plate. I took one bite and not only was it disgusting and greasy there was absolutely no crab in any of the three. All it was was gross stuffing like material and onions. The potato I was served the baked potato was old. I lost my appetite after one bite of each item on my plate and told the waiter there was no crab in the crab cakes. I was really angry that they served me this BS crab cake. Fortunately the waiter was very nice and apologized but I wonder why he even brought out that disgusting plate of food. I will never eat there again and I’ve eaten there for years. Also the restaurant smells bad too.

Who runs out of ranch on a salad bar on Friday night? I would never have gotten a salad if I had known.

Absolutely unbelievable. We just tried to eat at your Rt. 40, Frederick, MD location. We were told a 20 minute wait (along with quite a few other people) despite empty tables all over the place. We eventually sat down and waited ten minutes just for a server to come over. We placed our entire order, including drinks, and waited. And waited. For over half an hour, without ever seeing a drink. We talked to a manager who promised they were «making» them (it was just soda and juice). 15 minutes later, our waitress brought us free biscuits, but no drinks. Seriously? We waited a few more minutes, far longer than we should have waited, and finally walked out. The hostess at the door wished us a good night. We just laughed and went to get fast food.
Other tables around us had similar experiences. One woman got her meal minus a side, and completely finished her meal before the missing side came out, AND her friend didn’t get food until well after she had finished eating. She was given a wrong drink and had to get up and find someone to give it to and still waited over ten minutes for a new one (at least she got drinks at all!). In the full hour we were there, I didn’t see anyone’s food come out correctly.
Not a single server seemed like they were in a hurry, and we hardly even saw servers. Not a single person, including the manager, apologized at any point. I have never had such an awful restaurant experience in my life.
This restaurant will never get our business again.

Easily the worst chain restaurant I’ve been to in my life. There is nothing positive I can say about this place. I tried it twice. The first time we left without ordering or eating. A server never came to our table, and after patiently sitting for 20 minutes we simply left. The second occasion (several years later) was nearly as disappointing as the first, except this time we got to see the restaurant in all its dysfunctional splendor. I’m convinced our waiter was high. Or recovering from a traumatic brain injury. And I’m pretty sure most of the kitchen staff was as well, based on the food they served us. (I’m joking of course, since urine samples weren’t provided, and I’m not in the business of drug testing restaurant employees, although someone should.) I used to like Ruby Tuesday (not this one). The salad bar was always a safe bet. But the salad bar choices at this location are so limited and unappealing that one’s only option is the pathetic menu. My biggest issue was the apparent cleanliness, or lack thereof. This place just looks dingy and dirty. Our silverware was covered in water spots and the tines on my fork were bent so badly that I couldn’t use it. The table was in need of a good scrubbing, and my girlfriend swears she saw a dead cockroach on the floor across from our booth. I mean, What happened to this company? When did they toss up their hands and say «fuck it Dude, let’s go bowling»? Mick Jagger should sue. If Jimmy Buffet got his panties in a bunch over the endlessly awesome Cheeseburgers in Paradise milking his creative mojo, then The Stones surely have cause to take legal action and put a stop to this gastro-​defamation. If you’re gonna suck this bad, change your name to Mmmbop.

I left with my family in complete disgust after two roaches crawled out from the wooden border around our booth and on to the back cushion behind my wife and daughter. We were seated in the booth closest to the kitchen and adjacent to the salad bar. We asked for the manager and he came in time to see one of the roaches still crawling on the booth. He said he was sorry and it’s something that they were working on. He did not give us any problem about leaving, so we left our half-​eaten food on the table and got out as quickly as we could. I was annoyed that we sat for several minutes without anyone coming to take our drink order, that the coffee and soup came out lukewarm, and my wife’s burger came out rare after she ordered it medium well, but seeing the roaches and hearing the manager acknowledge it was an ongoing problem really made those other issues seem small in comparison. We will not be returning to this Ruby Tuesday again and will probably avoid other locations in the future.

As another reviewer mentioned, we went here because it’s convenient. Big mistake. The service was poor, the waitress did not no the menu. Our food did not come out together. I was finished and my daughter’s meal just came out. Food was okay — once we got it. Not again!

This restaurant is a total embarrassment. It was THE place to go when it opened and now it’s turned into a train wreck. My friend who lived here years ago visited recently and we decided to give it a try after many years. They served her a bacon cheeseburger topped with rotting blue cheese that smelled like gym socks. When the waitress agreed that it smelled foul, her response was … Was there something you wanted me to do about that? I just stared in disbelief. What seemed like hours later she finally came back to the table and had the nerve to charge for this disgusting rotten cheese atop an unedible burger. Then dashes away to bring back some cupcake (not on the menu that looked like it was made from home) saying the cupcake was «on the house». Meanwhile we are supposed to pay for something I wouldn’t feed to a dog. This was completely pathetic and I was embarrassed I suggested such a sick place. I will never return. Ever.

The 3^rd time I’ve ever been to a Ruby Tuesdays in my life. The other times were horrible but it had been years so I gave it another chance. This time was no diffrent. To start out the server knew nothing about the menu including the new promotion on the comercials that you can’t turn on the tv or raido with out hearing about. She had to «ask her manager» so see what we were talking about. Then she got our drinks we sat there forever waiting to order and with empty cups. There were only 2 of us and only 3 tables in the entire place being used the whole time we were there. She finally came and took our order asked me if I wanted a refill (of course I did my cup was empty, felt as though she was hoping I’d say no.) I said yes but she never brought one. We watched as she hungout talking with coworkers the entire time. Just as I was about to go get it myself she brought our food and asked about my drink again. –_​– The food was nothing great. Then we get our bill mind you we tried to be semi cheap and still spent about $ 40.00 for dissapointment but they had over charged us. I pointed it out and she went back then came out and explained they had given us the wrong menus for lunch with the lunch prices but changed it for us as if she was doing us some favor. The manager couldn’t be bothered to come check on us (table touches) or even explain the billing mistake. Still only 3 tables. I will never, ever be back.

Ordered the cheesesteak minis was I disappointed! I asked no pepper and was I surprised it was loaded with pepper! Not a happy camper

Went to this Ruby’s because of the convenience at the time otherwise I would have never came to this location. While the four of us were eating out salad’s a roach decided to join us on the table. Immediately we advised the manager and he said, ‘thank you so much, we are aware of the problem’ and apologized. No discount to our meal was taken off, luckily I was not paying otherwise there would have been an adjustment to the check. Not only is it disgusting but a hazard, this restaurant needs to be inspected.