Verizon Wireless

So much better than dealing with the Verizon corporate stores! The sales people here actually are quick to acknowledge you and I’ve never had to wait around for more than a few minutes for service. I’ve gone through two phone replacement cycles with them and found that they have been much more friendly and straight-​forward than any other Verizon sales outlet that I have run across. Our options were explained very clearly and they outlined all charges and fees without needing to be asked. Our sales person, Amber, was very helpful and took extra time to make sure we understood everything and that all of our questions were answered. Very relaxed and non-​stressful sales experience!

I wouldn’t give this place any stars if I could. absolute WORSE customer service I’ve ever experienced in my life from
Verizon. I’ve been with Verizon for almost 10 years and never have I ever had a person «help» me be so rude. I went in store to make a payment. first off he wasn’t nice to me when I went in. standing there huffing and puffing the entire time he was helping me out. told me there was a $ 3 fee to make a payment in store in cash. what? when I asked him why he said «we charge you guys $ 3 cause that’s what Verizon charges us» umm I get that you’re not a corporate store but neither is the stand in the mall. Or even the Verizon on westview. NEVER been charged to make a payment EVER. next. he gave me shit about getting into the account needed all kinds of unnecessary information and was extremely rude about it. so I decided to skip making my cash payment and instead of making a partial gift card payment … he REFUSED to give me a receipt when I asked for one. told me that it was credited towards my account but couldn’t give me the validation. what the F. rudely turned the screen to show me that the screen said «unavailable». then just stood there and stared at me when I told him that I needed one. didn’t say anything. no apology for the computer supposedly not working. just repeated that he couldn’t give me one. I really wish I looked at his name tag cause someone like that should not be working for a company that I think so highly of.

Lied to our faces on two separate occasions. Once about needing to upgrade every phone on our plan to use one upgrade and a second time about the warranty on a Lifeproof phone case, stating that the warranty would replace both the case and phone if anything happened when the phone was not actually covered, potentially costing me ~$ 600 if the phone had broken before I found out the actual terms.
THIS IS NOT AN ACTUAL VERIZON STORE.
They call themselves a Verizon Wireless «premium retailer,» meaning that they will sell you the exact same products you can find at a legitimate Verizon store (like the one on the Golden Mile) for higher prices and in my case, lie to you to make even more money.
Terrible experience, terrible establishment. I strongly recommend everyone to avoid this place like one would avoid lepresy.

Avoid at all costs. Worked with assistant manager who spouted lie after lie. This is not a real verizon so Verizon would not fix all the issues this store caused.

On October 18, 2014. My husband and I purchased our iPhone 6 from Verizon. They were ordered because the store did not have them in stock.
On October 25, 2014 my phone arrived, I went to the store to make the switch for T-​Mobile to Verizon. I also purchased a warranty for lost or stolen for an extra amount of money.
Everything went fine. I was happy with my new phone and the service.
On March 24, 2015. I lost my phone. I called the Verizon’s 800 number for customer service to make the claim; however, I was informed that I have never purchased the warranty. I was told that I had to pay $ 800 for a new phone because I did not have any warranty. I was advised to call eSecuritel (Warranty Company) to double check on the warranty.
On March 24, 2015. I called eSecuritel to ask for my phone warranty. I was told again that I did not have any phone warranty that I have to purchase a new phone at regular price.
On March 25, 2015 I made the decision to purchase another phone with a different carrier because that was the only way not to pay for the whole price of the phone. I was even willing to pay the $ 350 early termination fee from Verizon. (I had no choice).
On April 1, 2015. I was able to find my original sales receipt and to my surprise, the Verizon’s sales representative (Amber Killer) had made a mistake on my bill. She typed the wrong phone number for my warranty. That’s why Verizon and eSecuritel were never able to find warranty under my phone number.
On April 1,2015. I went to the store to make the complaint but I was in shock by the assistant manager response.
1. He said I should have never called the Verizon 800 number because they don’t know what is going on in the stores.
2. I was yelled and treated as if I was stupid by calling the 800 number. He repeatedly said that I was wrong for calling the 800 number.
3. He did not acknowledge the mistake made by Amber. Instead he became defensive and started an argument with me saying that he was «done talking to me». He also said that Amber just made a small mistake because probably she was busy.
4. There were other sales representatives present in the store at that moment. They started laughing and making jokes about my complaint. The more the assistant manager yelled the more they laugh.
5. I left the store so distressed and emotionally disturbed for what just had happened to me. I still cannot believe how unfairly and mistreated I was.
This type of behavior from people who is supposed to be helping others should not be acceptable.
I am a Veteran of war who survived the Iraqi Freedom Operation. I have proudly served the United States Army, I was never treated like this. Not even during war times.