My name is Jorge C. I have to say I have purchased 3 Bikes from Wheel Base since moving to downtown Frederick a little over a year ago. Every time I have gone in there, Tom, Mike, and Justin have been super helpful and very informative. They have gone out of their way numerous times to do the little things… lube a chain, exchange a faulty wheel from a Factory order Beach Cruiser, etc… etc. Good service comes with a price, it may not necessarily be the price you want to pay, but at least you know the job will be done right. I guess some people want Filet-Mignon for the price of a Hamburger. My money is well spent at Wheel Base. I will recommend them to my friends and family. You guys are awesome!!!
Ian G.
Évaluation du lieu : 1 Fogelsville, PA
I am an avid road rider and commuter and have been working on my road bikes for the last few years. I have used wheel base for the last six months and have been continually disappointed in their service and the demeanor of the staff. While their selection and service are both ok, the staff with a one exception has never made me feel welcome. While they may know more about bikes and bicycle repair than most of their customers that is no excuse for making customers feel stupid or uneducated. Their services are also very over-priced, almost double the other shops in town. Hey explained that my spoke replacement cost $ 50 because it was a lot of work to take the rotor and cassette off, a process which takes 2 minutes tops. Trueing a wheel takes time but don’t give me a bogus answer to why a service is priced the way it is. I will no longer be using wheel base for my bicycle needs.
Susan M.
Évaluation du lieu : 5 Frederick, MD
Our family and neighbors love having this great bike shop in our downtown neighborhood… a real neighborhood treasure. I purchased my bike there about 18 months ago. The salesman must have shown me 7 or 8 different bikes; of course assisted with proper sizing; and sent me out the door to test-drive 2 or 3. In the end they found the perfect bike for me in the price range I had set. I’ve stopped in over this time to have them test my tire pressure and they’re always so ready to help me out. Brought the bike in just a day ago for a repair of the front brake. I was told that they’d do a tune-up free… since they couldn’t recall if I had brought it in during the first year after purchase. One day later, my bike is fixed and I owe them $ 4.95 for that little brake part. They’re terrific… thanks Mike.
Effie N.
Évaluation du lieu : 5 Frederick, MD
I have purchaed different types of bikes thro out teh past 25 years from Tom and his group. I have read the reviews below and while they may not aLL BEWARMANDFUZZY, i AMTHRILLEDTHATTHEYACTUALLYTAKE the TIMETOHELP U DECIDEWHAT U WANT. Regardless if I bought a base model or the custom Madone road bike from them, they took tehtime to assure the best fit and geomotry for my body and its limitations. there was no upselling. and they even spend time with me side by side to view cycle options and how each option differs. the repair department is quite good, agian, i never experienced upselling. They took the time to teach me basic maintenance and how to properly clean by chain and other components. I have been to another local bike shop and relaly like them, but they are way too busy/distracted and sold me a cassette i did not need. oh well. wont happen again. I think that the selection of cycles for all ages and abilities is quite good. I will keep coming bakc to Tom and his group.
D K.
Évaluation du lieu : 1 Frederick, MD
Sales person treated me like I was a nuisance, rather than taking any time to show me the differences between a few bikes I was considering. Too bad, got a nice $ 1000 bike with great service down the street on rt. 85
Kim F.
Évaluation du lieu : 3 Bethesda, MD
Lots of bikes, looks like a nice shop, but the salesperson was all over us the minute we walked through the door despite our asking to just look for a few minutes. Very pushy. Lost a sale – we bought somewhere we could breathe a bit. Too bad.
Timothy M.
Évaluation du lieu : 4 Silver Spring, MD
great bike shop, friendly and knowledgable staff. i bought my first nice bike there many many years ago. i ocasionally stop in, to check it out, when i am in the area. very cool building too.