XFINITY Store

Comcast must rely on their monopoly as a substitute for providing anything resembling customer service for the services they market. Because I am 30+ days into trying to get a significant problem fixed.
I pay for a bundle — tv and Internet. But for a couple of years now all I get is internet. I’ve been laid back about it and using a Roku, but in January I decided to get Comcast to resolve my tv issue. They sent a tech out, who replaced my cable box and wire from the box to the outside. He then told me he had tested the line and it was old and will not carry the frequency they send the tv signal through so he would send a bucket truck out to replace the wire from the pole to the house. Fine.
After 2 weeks and nothing, I called tech support. The rep struggled to understand what I thought was a simple thing. She said she would get back to me. A week later I called again, it sounded like I reached the same person so I asked to speak with someone else. They scheduled an appointment for me so it seemed like it would be resolved. Later that day a rep called saying she was confirming the appointment for an underground cable. ??? No, the pole is across the road it must be overhead. She said to call tech support back. I did, and the guy seemed to not know what a telephone pole was. I asked where I was calling… Philippines. I asked to speak to someone in the US. I was put on hold and then that same young woman came on. Forget it.
The other day I called and instead of tech support I selected «Retention» and reached someone who seemed to know what they were saying. He set up an appointment for today. Then, this morning I received a call from a Comcast tech. He asked me what was the problem I am having.
This is surreal. Comcast is officially the worst company on the planet, who obviously prioritize getting your payments over actually providing a reasonable product or a resemblance of customer service. If only they had competition…

My bill «introductory rate of $ 99/​month» is now $ 239/​month. I don’t even have any movie channels. When I call to ask about this the customer service agent reads the predetermined response from their computer screen telling me that they are sorry I «feel this way» (not I’m sorry that your bill is 3x what it was faithful customer who pays every month) and that there just simply isn’t anything they can do. But wait ! Then they offer a whopping $ 10 off my bill. Comcast — go suck an egg. You brag and boast about your customer service, yet you drag people in with great prices with the evil plan of tripling the bill the second your little offer time has expired. This is not customer service, this is Nazi Germany. Now that DirectTV is part of AT&T, I’m getting the hell out of this dictatorship you call a viable business.

Wow! What a change from the old place. Modern, spacious, and lots of helpful employees.