Access Eye Centers PC

Dr. Mansouri and his staff saved my husband from losing his eyesight in one eye yesterday. My husband had complained of some blurriness (we were thinking maybe cataracts or something) so we made an appointment but reported to the wrong office. The receptionist told us our appointment was at the Falmouth office instead of the one we had come to. It was the beginning of Easter weekend and we were frustrated about the communication mix-​up so we thought we’d just make another appointment for another day. However, the receptionist, instead of reacting to our frustration, talked to the other office and then told us they could take us when we got there and that it wouldn’t take to long to get there so off we went. Lucky we did because the first thing Dr. Mansouri said when he looked at my husband’s eye was, «When did you eat last?» and told us my husband had a detached retina needing immediate emergency surgery. He quickly left the room to call to make arrangements for my husband to be operated on by a Retina specialist within 90 minutes! Remember this was Good Friday afternoon. Anyway we were later told that a wait over the weekend or even of a few more hours could have been disastrous. We are so grateful to Dr. Mansouri and that receptionist (whose name we didn’t get and who was just trying to be kind not even knowing the stakes involved) whose kindness, medical expertise and professionalism made a huge difference in our lives!

I had opportunities to go to both the Route 3 and Cambridge Rd. locations recently. In both places, I was greeted warmly and made to feel comfortable from the start. The efficient use of the facilities as well as the «team» approach to testing were very impressive! I have some cognitive impairments, and every staff member I met worked patiently to be sure I understood each test Dr. Mansouri ordered to assess my eye condition. When Dr. Mansouri met with me, it was clear that the staff followed his lead in their levels of professionalism and kind attention to each patient as an individual. The doctor explained my situation, not only using terms I could understand but making sure I understood the graphics that would play a part in determining my next step. I found my eye doctor from this point forward, and I highly recommend others to do the same.

My husband and I first began seeing Dr. Biscombe in 2003 when our first daughter was just born. I remember having back to back appointments so that we were both with her and Dr. B and the staff at the Cambridge office taking good care of us to make this happen. Shortly after Dr. Biscombe opened the office in Aquia Harbor and we followed. Fast forward 12 years and that infant is nearly a teenager and my youngest is 9, both now wear glasses (or are supposed to… you know preteens). Dr. Biscombe never fails to remember that early start with us and we both laugh about getting older. It is his attention to details and bedside manner with our family that keeps us coming back each year. Our last appt. was scheduled during the blizzard and of course cancelled. The office called with a recorded massage of the closing that stated they would call me to reschedule. They called that day and rescheduled for the next day. I couldn’t have asked for better service. :)

I was a fan until my last couple of encounters. Recently went for my yearly exam, the tech dilated my eyes before the refraction was done so I had to go back, another copay. Then I find out my vision plan doesn’t cover my glasses at Access, no big deal I think. I get my prescription to get glasses at a covered facility, it’s incomplete. Call the office and leave a message for a return call, three days later no call so I stop in to pick up my prescription and am told I have to pay for it. What were my payments for the last two visits? I already had to make an extra visit due to the tech’s mistake, now they want me to pay again for what I already paid for? On top of that the sales pitch to buy glasses there was strong and to the tune of about $ 800.00. The guy told me I could only get Varilux lenses from a private provider, can get them through several online sources much less expensive. I’m done with this practice after 3 years.

I just had cataract removal and Toric lens implant (both eyes). I wasn’t sure what to expect because my eyes were damaged from RK surgery years ago. Well, I am now glasses-​free, a result that has amazed me. Dr. Mansouri took a lot of time to test and map my eyes and I know he worried and agonized over giving me a good result. I couldn’t be more pleased. Surgery was easy — I knew what to expect and it’s really quick. I also go to Access for regular check ups and have always been more than satisfied. They truly care about their patients. If you are in need of eye surgery, please try them. You will not be disappointed.

I had purchased glasses from them in April and luckily I also purchased their $ 25 insurance. Last weekend my glasses were accidentally knocked out of my car, and after 2 days in a parking lot they were run over. Miraculously the lenses didn’t break or get scratched. I took them to eye center to see if they were fixable. They weren’t. They had the same frames there and the insurance covered complete cost. They were exchanged on the spot at no cost to me. I am so thankful.

I was seen several months ago because of sudden (and thankfully) temporary changes in my vision. The vision care I received was fine however my insurance company requested additional information — namely that I was seen in the office for vision changes. Unfortunately the office has refused to provide the information meaning I will have to pay out of pocket. I would like to give this office a 2 or 3 star rating but If I have to pay all my bills out of pocket that is a deal breaker for me.

I made an appointment to the location in Stafford with Dr. Biscomb. When I walked in it was not crowded but it took a while before the dr. seen my daughter. Before the doctor came in his assistant took us to a room to take here some measurements of here eye then to another room to get a health history. When we walked in another women walked in behind us and closed the door behind her. I was wondering who is this person since she had never introduced herself or explained why she was in there. I figured she was training the young girl that bought us to the room since she started questioning the young girl about what she should ask. When the dr. finally came to see here and seemed rushed since he is the only doctor there. He never introduced himself by name, he just shook my hand and said hello. He did the exam and said that her prescription is not much different from here exam that she had two years ago. Since my daughter had never been there but had on her glasses that she got from another doctor at a different location two years ago, he was comparing that to his current exam and if I wanted to get new glasses or not it would be up to me, I said ok. My daughter said that she would like to have contacts so I asked the front desk if they could do that with that visit and they said no, and that I would have to come back because the dr. has to do a different exam. So, we made another exam for the following week for the exam. Now, this is where it gets very unprofessional, we had to wait for while again and the place had less people than last time. The receptionist where drinking at the front desk, their shirts were extremely tight and one of them pants were too tight also, They looked very unprofessional and pretty ghetto. The dr’s assistant came in explained that she was going to have my daughter try on some contacts then have the doctor see if those contacts were ok for her. After she explained to my daughter how to put them on and she was able to do if for herself we were put another room to wait for the dr. While we were waiting my daughter said that one eye was blurry and the other clear, so I told here we will let him. The doctor came in had her read just the first letter and last letter of the lines that she could see, which I thought was odd since they should ask you to read the whole line and this also what he did when he saw here in here initial exam the week before. I told him that she is complaining that her right eye was blurry and he said that is because she has a stigmatism in that eye. This is the first time I have every heard of her having a stigmatism before and she has gone to other doctors before and never was told this before. He said that you can be born with one or you can develop one depending on how the cells grow on the cornea. He got an attitude and said he could try to over correct it but that would not be good for the eye. He stated that she could see ²⁰⁄₂₅ when looking with both eyes, I told him I understand that but she is overcompensating with the left eye since the right is blurring. Since he could not give me a clear answer to what to do about the situation he said it was up to me what I wanted to do and what was to either let her wear the contacts with the blurry vision and if the eye gets worse then he could give her a contact that could correct it but at this time he does not have lens that could correct it but the glasses could. Again he said that is up to me and pretty much walked out the room and said nothing else. He has poor bedside manner as a doctor and horrible customer service. I found that practitioners as himself are usually incompetent and insecure when they are defensive when asked a question that they can not answer. Maybe he is used to having clients that do not ask questions and he tell them anything to get their money but not this patient since I am also an healthcare professional and work with patients everyday and would never behave in such a manner. Lastly, I must urge everyone if your practitioner is not willing or unable to take the time to answer your questions and concerns then that doctor is not for you and immediately locate another doctor. I found another dr and paid the extra money out of pocket and this dr was able to give her the right prescription and never said that she had a stigmatism.

I give them no stars but I had to put 1 to save my text. The new Spotsylvania Pkwy location, the office is cold, the staff is rude. I called to say I was running 10 mins late for an appointment, the person on the other end said okay. (By the way I was late because no one informed me that they moved. I googled the location and it was their old location) So when I get there the receptionist took 10 minutes of walking back and forth and then came back and told me. Sorry your appointment has been cancelled. I was 10 minutes late and I called! Then she said… do you want to reschedule?! Uhhhhhh, nope, I’ll find another I doctor! What CRAP! This place is THE WORST!!!

This is the worst experience I’ve ever had w a company. I went in for to get fitted for the contacts and after 3 trips they still hadn’t figured out a prescription. The last doctor I saw actually complained bc the prescription was wrong and the doctor that wrote it should be dealing w this and not him!
After a much deserved refund a year later they charge my insurance for the initial exam! What’s the point of the exam if you can’t get the prescription right?! After calling multiple times they informed me that even though I didn’t get what I came in there for they thought on their end I was 100% satisfied! They actually informed me that I was satisfied! News to me! These people are ridiculous and I’m shocked they are still in business. If I could give negative stars I wouldn’t hesitate to do so.

This is the third or fourth local vision center that I have tried outside of the military/​PX channels — and I think they are hands down the best by far!
Yeah, you can probably get cheaper, but when it comes to your vision, cheaper is not necessarily better. Matter of fact, it’s usually just cheap. It’s like wearing a cheap pair of shoes when you have to be on your feet all day. I’ve been wearing glasses since I was a kid; headaches and eyestrain are just not fun.
And now that I have to look at a glowing monitor more times than not, and peer over my students’ shoulders trying to figure out just how the heck they came up with THAT answer — well, I need glasses that are going to do the job right the first time I leave the office with them. And I need the customer service that takes into account how I am using (or abusing!) my glasses to help keep me straight.
Darlene, Katelyn (or is it Caitlin? Ouch!) and Company have always been so welcoming and patient. I’m not a stylish or trendy dude by any means, but I have always had the hardest time and often the worst luck picking out frames. It really became a chore. I always wound up with buyer’s remorse a week or so later. But on my first visit, Darlene looked over the few I had chosen in my hand, listened to me babble on about what I thought I wanted, came back with a couple of other suggestions, and methodically and patiently narrowed everything down to just two pairs of frames. I bought them both, and my favorite is the one she had first suggested.
Their testing is thorough. They actually talk to you to find out what kind of needs you have based upon what you do. And the after-​purchase care is so refreshing. All I can say is as long as I’m in this area, I’ll be coming here first. True, I’ll still use my military bennies here and there (after all they don’t do motorcycle googles here!), but these folks really are the best. If you have vision issues, these folks are definitely the first people you want to see.
«Here’s looking at YOU, kid!»