M&M Auto Group

NEVER BUY A CAR FROM THEM!!! I dealt with Shawn who seemed to be a nice guy over the phone wanting to «help me out» when no one else would approve me. I went to them bc I had very few options and needed transportation. I bought a 2007 Mazda CX-​7 from them with a 3 mth warranty. After about 4 – 5 mths, the engine completely blew leaving me with no transportation and a 4 year car payment on a truck that didn’t run. They wanted nothing to do with me once I drove off the lot. STAY AWAY… THEY PREY ON SUBPRIME LOANS FOR THOSE WITH LESS THAN GOOD CREDIT.
Thank God I now have good credit and a brand new car.

While visiting my mom in Fredericksburg, I needed a new hubcap for my Camry that was taken by the potholes in DC last week. Even though I didn’t directly use their services or parts as they did not have one for my car, the lady I spoke with on the phone was extremity friendly and directed me to three other, non M&M locations that did have the hub cap I could get at that moment. I think that service is beyond what is needed, especially when directly their business elsewhere to where I could find the part I needed. Thanks! I hopefully won’t need them again but if I do, I’m definitely using M&M!

By far the worst dealership (on a professionalism standpoint) I have ever been to. I called early in the day to express interest in a vehicle and stated I would be there in a few hours. When I got there the vehicle was blocked in by another car on the lot. They could have had it out for me, but ok, I’ll not complain. But what got me was both the car I wanted to test drive, and the vehicle blocking it had to be jumped just to get moving!!! The sales guy «explained» the details of the accident that was on the car’s carfax. But couldn’t explain where he got the info from, because the carfax that was supplied to me stated an accident, but no additional details were given. So did he just make up a story? I was over the idea of purchasing this car when I was taken into the sales office. The sales manager was on his phone, and as I sat in his office he stared blankly at me as he told the person on his cell phone to «not hang up». Before I could even say what car I wanted to negotiate his office phone rang and he took the call. I walked out at that point, but my mechanically savvy roommate stayed behind and tried to negotiate. It was pointless. They didn’t budge even when he clearly indicated the few issues he found that he would have to fix, if I purchased the car. The final straw that pushed me to write this review was the next day the sales guy calls and texts me. I stated unless they will go down in price, I’m not interested. There are tons of used cars in Fredericksburg. He then stated it was up to the sales manager. So now we’re talking in circles, my mind is made up, I don’t want this car. I text him to not contact me again. He immediately texts me back to not contact him, and asks «who do I think I am»? I responded «Wow. Very unprofessional, glad I did not give him my business». I know who I am– a customer who has the resources to purchase herself a nice used car but won’t screw around with the trash at M & M Auto Group. Don’t go there. My experience was horrible and there are too many dealers around in that area to put up with it. I attached a pic of my conversation with the sales guy.

I visited this dealership couple of days ago, Most horrible and worst experience by far. They wasted so much of my time by saying that vehicle was clean but when I asked for carfax it had an accident. Staff was extremely rude and unprofessional. I can’t believe I stayed there for an hour to look for a Nissan quest. Please dont waste your time and get humiliated by visiting them.