Y.E.S. Contractors

I would not recommend there service as they botched my pool opening and never returned phone calls as well as take full responsibility for the item they broke on my pool which I had to replace due to them scheduling technicians who never showed up or called to state they would not be arriving. I don’t think they deserve the 1 star I was forced to give them.

I am so fed up with this company. The office manager is RUDE and the individual that I deal with is unreliable. I need a new pool liner and I he was supposed to come to the house this Saturday. Make a long story short because it just happend. I WILL NEVER USE THIS COMPANY AGAIN!!! RUDE NEVER ON TIME AND COULD GIVE 2 SH$& ABOUT THE CUSTOMER. My opinion stay away!!!

Oh where to begin on this one. First of all, I have to say I’m not one to write reviews unless something is exceptionally great or exceptionally terrible. Unfortunately, YES contractors is exceptionally terrible. I have been a loyal customer of theirs for about three years now and they just lost me over $ 75. But of course, it is more the principle of this than the dollar figure.
I’m a pretty reasonable person usually and I understand that if I had left over a foot of water and a ton of leaves on the cover of the pool, that they would be charging me the $ 75 to pump it. So I had a friend (who works for another pool company and who I should’ve initially went with anyway)…come and pump it the night before YES was supposed to come and open my pool. He got it down to about an inch (or less) of water and a few leaves, here and there… completely normal for a pool opening after a winter (gravity and weather tends to leave some debris and water on the cover). For almost $ 200 after tax, you would think that pulling a pool cover off with two grown men wouldn’t be a problem for a pool company. My friend was going to do it himself but since I had prepaid YES, I told him don’t worry about it.
So YES gets to my house this am and calls me up to say they will have to charge me to pump it… and that the cover was supposed to be ‘bone dry.’ That is literally what they told me on the phone… ‘bone dry.’ So let me get this straight… I am paying the company close to $ 200 and I have to do the hard part of the job, which is COMPLETELY CLEARING the cover? I already had the hard part done for them by having the majority of it pumped off and scooped.
The bottom line is they just wanted to charge extra. I even called around to 3 different pool companies after this whole thing and they said that was ‘part of the opening’ unless it is more than a foot of water’ So now she tells me that since it wasn’t scheduled as a pumping, I would need to reschedule it and they don’t have any openings until after 4^th of july weekend. So half the summer gone and the ONE holiday of the summer and I can just look at my pool… i was sure there had to be other options… Then on top of that she proceeds to tell me that other things they charge extra for… including if the pool cover falls into the pool while THEY are opening it. Because, that makes sense… anyone with a brain would do that purposely in order to make extra money. But why would the customer have to pay because the service guys dropped the cover into the pool? So I clarify with her that NOT ONLY is my cover supposed to be bone dry (which means I might as well open my pool myself because that is the hardest part) AND if they drop the cover in, i have to pay for that?
Some verbal sparring went on for a bit because I stated that this was no way to run a business and that I have been a loyal customer of theirs for three years including having them put together my pool table… so was she willing to lose a customer over $ 75? Now, I get it, when you work in a customer service position, you don’t want people preaching to you about customer service… however, i think that after you have had customer service experience and are held to a higher standard, you do have higher expectations. However, I don’t think I am being unreasonable… Well I guess they were willing to lose my future business and me as a customer… because she then told me «well, i guess you should’ve hired your friend.»
I replied, «Well, I am going to give him the money that you are refunding me and I know it will get done right.»
She then tells me she has to check on how to do a refund and if they can do it since I prepaid a month ago. I told her to call me back when she could tell me when it would be refunded.
She calls back a few minutes later and says the owner won’t refund it but will only reschedule it. She then continues to argue with me about knowing it needed to be pumped. This went on for a few more minutes at which point i just said, «I no longer trust you or your company and even if it were to be done for free, i wouldn’t have you guys on my property.» I then tell her that she needs to have the owner call me and she argues and says there is nothing he can do that she can’t…I said, well he is the OWNER, correct? I’m sure he has some pull and can do something. So have him call me because if I don’t get my refund I will be filing a claim in small claims court and trust me I will, simply out of principle at this point because this is no way to do business.” I then proceeded to educate her not he process of chargebacks and that we never had a contract so that I was due a refund.
She then of course, sarcastically says she will have him call me and to have a nice day.
I called the bank and had the charge reversed and am still waiting for the owner to call me.