Courtyard On Main

Don’t know why this place has bad reviews! Just had a graduation party here and it was FANTASTIC! Food was great, service was wonderful, room was beautiful! Mary was so helpful and accommodating. Would not think twice about going back! Thanks for a great night Courtyard!

I have had 3 banquets at the Courtyard on Main. I’ve always dealt with Anthony. In August of 2013 my parents booked the Courtyard for a surprise party for my 25^th wedding anniversary, it was going to be a surprise party in March 2014. They went with my kids to the Courtyard in August and Anthony set everything up for them. He was very accommodating, especially knowing that I had 3 banquets there before. My parents made some payments towards the party (at their own will). At that time my mom had blood cancer, but was stable, and in December 2013 her health took a bad turn. In the beginning of December my daughter called the Courtyard to cancel the party, and found out that Anthony no longer works there. They now had to deal with Mary. My daughter told her of the failing health of my mother and wanted to cancel the party knowing that there was a good chance my mom wouldn’t be around for the party. Mary would not give them the initial deposit back of $ 500 because she said she didn’t need to because that’s what the contract said.
I found out about these plans in January, I was just so upset that my parents were losing money because of something they were doing for me. I called the Courtyard and spoke with Mary. She again confirmed that the $ 500 couldn’t be returned. I told her I had 3 banquets there in the past and that my daughter cancelled in the beginning of December, and that was plenty of time for them to rebook the room. Not only that, it, would be a good business move to do so. We were cancelling because my mother was dying… Nope not going to happen. So finally she said that she would give me a credit. I was grateful for that. I called her to see if we can use the credit towards a dinner in the downstairs room. She said no, the credit can only be used for a banquet only. I’ve called, left messages, sent emails and to date, no answer to anything. I wanted to know if she would honor the original contract but for a later date. She has yet gotten back to me. She obviously doesn’t want my business.
The Courtyard can take the deposit and shove it! I wouldn’t be surprised if she took the deposit for herself which is why I can’t use it. I will not give them any business again. I was a great customer having a Sweet 16, Communion and Birthday party there. This is how I was treated. I also gave the Courtyard business by recommending them to others. I will let everyone know of the horrific treatment my family and I received especially a dying woman. This never would have happened with Anthony. Mary is not a good customer service person and is in the wrong business! I have no respect for her! I just hope that Karma hits her and the Courtyard the same way I was treated! There are other banquet halls that would do anything to keep their customers happy, especially returning customers. This place is obviously not one of them.

I suppose it doesn’t look good when there’s only one review and it’s an awful one at that.
My short stint dealing with Courtyard on Main began two weeks ago. I attempted to fill out their online form to submit information to them for my wedding next year. After filling out all the information, I discovered the captcha on the form was broken and could not submit.
I found the email and phone number of Mary, the event coordinator, on the website. I emailed her on February 18^th. After not getting a response from her, I called her on Feb. 21^st. I left a voicemail and she got back to me several hours later.
Our first phone call consisted of me telling her that a friend of my fiancé’s got married there 3 years ago. She seemed as though she couldn’t care less and was trying to rush me off the phone. She said she would be sending over the pdfs containing pricing and packages. I then asked her to read me back my email address to make sure she got it right.
A week later and I still hadn’t received the pdfs. Friday, Feb 28^th, she called and asked me if I got the pdfs. I said no and wanted to keep her on the phone to find out if she received my initial email and ask her other questions I had. She said no I didn’t. I got a half sincere «Sorry» from her as she tried to get me off the phone again. She sent the pdfs a few minutes later. Prices are fair but I still had some unanswered questions so I sent her an email response a few minutes later to what I was assuming was the correct email address this time.
March 4^th. Still no response from her. I called her today but no answer. As the phone was dialing earlier today, I wondered why I’m still trying at this point.
I’m constantly perplexed by how some of these wedding venues run their business. How am I supposed to be comfortable forking over 10K+ if you can’t promptly respond to an email or take the time to listen to potential customers.
I give up on Courtyard!